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November 2023 by Brandon P.
Do not order nothing from this store for pick-up. Especially when the website says "one left in stock". They will irresponsibly sell the "one left" to a walk-in customer instead of setting it aside for you to pick up. The Story: I placed an order in the morning on Black Friday 2023 for a PS5 when this location had "one left in stock". Then, I called them to confirm that I would be able to pick it up in the evening, to which they replied yes. After a couple hours I had a change of plans and needed to pick up the PS5 earlier. So I called them again and asked if I could come earlier to pick it up and they told me "unfortunately, we sold out and canceled your order". I received no notification of this cancelation. Imagine if I showed up to the store in the evening like my original plan. They suggested I go to another location that has them in stock to buy it. The catch is, it takes 3-5 business days for the refund to process! So now they have nearly $500 of mine on hold waiting to process and I don't know if I can get this Black Friday deal still. I asked why they didn't set it aside when I ordered it and the excuse was "it sold as soon as your order came through". So then I asked, "why would you tell me I could pick it up in the evening on my initial phone call after I placed the order, if you knew you sold out". They are clearly lying to cover their behinds. Unfortunately for them, I caught them in it. Customer service was able to offer a request an expedited refund and two measly $5 coupons for the trouble. I haven't been to GameStop since the last time I had a bad experience years ago, only to come back to this ridiculousness. Always a circus with GameStop. They need to get it together at Cermak & Western.
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October 2023 by Marcelo Valle
Good store, great selection, good staff!
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March 2023 by A V
Was going to buy a few games but had a question of availability. No one answered the phone. There was a message saying technical difficulties but I called one down the road and same thing. So I just bought them at Target.
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December 2022 by Vash Shin
Clean easy to navigate find things. If you don't wanna wait for something you can check online or in the app if it's in store.
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December 2022 by Charles Huoson
I went to get a game for my grandson and the people were so friendly and helpful ? And the game was on sale ? I be going back soon ?
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November 2022 by M D
Friendly, smart employees. Over all good experience.
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November 2022 by Meng Sun
Adam is the BEST! Came to visit the store this evening and the trip made my day! Adam answered my call and helped me to get my dreamed gaming console!!! He is so kind and very responsible!!! I did feel that the store care about their customers. I would like to recommend this gamestop to everyone in the Chicago area.
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July 2022 by Rkade85
Good clerks who ate very gelding to customers needs
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July 2022 by Cynthia Lopez
This place is clean and customer service is great! Everyone is acknowledged and greeted. They are very organized and know their stuff!
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July 2022 by Raul Santana
I will never shop at this location ever again cuz of the rude service
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June 2022 by Rene Alvarez
Bad attitude, not professional at all, they don't care about your problems, they make I mistake and the won't fix it. BUY IN AMAZON, at least they will respect your warranty!
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June 2022 by Maria Martinez
Great place to shop, love it.
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May 2022 by Andreas Maynor
Shoutout to Marcos, he's the true GOAT ? he helped me figure out which of my controllers were hot garbage and helped me in ordering another. He was super knowledgeable about everything even explained how I could clean and fix my system. Thanks again bro ??P.S. the coworker he always works with was pretty decent too. I just don't remember his name.
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May 2022 by Sean Colley
I went in with a warranty and first thing they tried to upsell me. Then I was told it was a 1 time warranty which I would not have purchased. Next they said I should buy another warranty for the other device. Then they told me to wait as files were transferred. I decided to leave and call corporate instead of the bbb.Management seemed like it was all cool which means this is not the place to shop. Circuit city (there are a few left), best buy, or even Amazon is a better bet.
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March 2022 by Tammy Daniels
Pretty fast service they had almost everything i was looking for.