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July 2024 by Ashley Duckham
Dr. Banser is the kindest and most genuine person. I’ve gone to him for years even after moving back from New York. I still travel to Lincoln Park just for his service. Highly recommend.
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June 2024 by Lindsey S.
TLDR: The doctors here are great but the staff (Valentina, Susie and Ezra) is incompetent and only focused on sales. They regularly mess up orders and prescriptions. They argue with and gaslight their patients. Take your prescription and then order your contacts or glasses elsewhere. Avoid this staff like the plague. I have been seeing Dr. Merry Gindorf for a few years now and she is such an amazing empathetic human. She has helped me slow down the worsening of my vision with multiple prescriptions. I trust her entirely to have my best interests. This office and staff is completely incompetent, rude and argumentative. Valentina ordered my contacts. She never offered me trials which are standard when you have a prescription change. When I picked up the contacts, another employee failed to check the prescription and didn't inform me that only half of my order had arrived . I called the store to inquire about the rest of my order and was told by Valentina that she had ordered a prescription that was a year old. She failed to realize this as she was only reading the numbers on the order and never checked my file. She failed to comprehend my prescriptions and offered to order me trials of a contact lens of which was my glasses Rx for this year. I told her that neither Rx was correct and that I needed to speak to the doctor. She then argued with me and kept me on the phone, ultimately hanging up on me when I didn't know whether she should cancel the order or not. (As I stated, only the doctor knows my correct prescription.) I saw my doctor the following day and she shared that the entire office staff is incompetent and she has been trying for years to improve their behavior but that they do not listen to her. The structure of MyEyeDr is such that the doctors are the bottom of the totem pole. You are expected to trust laymen to give you advice. When I asked for an apology from Valentina she was smirking and laughed in my face. The corporate social media team reached out and promised that this would behavior would be corrected and that I'd receive a call from the manager, Susie. That was apparently all for show. Susie never reached out, and when I called to get an update on the order she gaslighted me about her employee's behavior. She is completely unaware of what goes on when she isn't around. My experience with this office has been terrible and I will not be returning. I recommend seeing a private optometrist and avoiding MyEyeDr like the plague, particularly this location. They are only focused on sales and have no understanding of service or competence in this field. Read through the low rating reviews, multiple people have experienced order mistakes over the years. This was corroborated to me by my doctor herself.
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January 2024 by Sam Erickson
Really nice and friendly people. Good place to go for an eye appointment
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November 2023 by Samuel Erickson
Really nice and friendly people. Good place to go for an eye appointment
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November 2023 by Joey B.
New to Chicago and ended up walking by this location since it's around the corner from my doctors office and now I'm full of regret for stopping here after receiving such a low level of incompetent service. My time and money was completely wasted after the rep told me that my eyeglasses would be returned in 1 week. It's now been 2 weeks and had I not called the first time when they were due, nobody would've ever reached out to provide an update. And even though I requested a refund for the purchase of lenses after buying frames at another retailer (because this location had the exact same frames but priced $400 more) the experience was complete trash and I wouldn't recommend anyone to do business here if their employees are going to waste tax paying working class peoples time. Effective communication is completely free of charge and not hard to give. I understand mistakes happen but had the rep just been up front about the time of return regarding the eyeglasses (especially since I explained that I was going on vacation out of the country for over a month) I wouldn't have to write this scathing review about how terrible my experience was with them. I took my prescription over to Pearl EyeVision and I'll have my glasses in 24 HOURS!!! TWENTY FOUR HOURS‼‼‼‼‼‼‼‼‼‼‼‼ Unsure how others value their time but I don't like to waste mine because it's the one thing you can never get back once it's gone.
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November 2023 by Joy To The World
Oh, my goodness why doesn't this doctor have more reviews?!?!?! He's a great doctor!!! Dr. Banser is so thorough and patient. Let me tell you if you want to get all that you can out of your vision insurance, he will make sure that you do. He runs all of the tests possible for your eyes, even tests that other doctors don't. How do I know this, because I have taken my parents to several different doctors and see how they work and what they do and don't offer, and this man runs tests that the others don't. Also, English is my parents second language and Dr. Banser couldn't have been nicer and more patient with my parents. I am comfortable with them going to his appointments without me. I was so impressed with this doctor that when it was my time to see an eye doctor, I asked my doctor to refer me to him. Don't miss out people!!!P.S. His facility has parking, is clean, and his staff is just as great as him. I'm telling you....stop looking and go see him. When I talked to his staff, they said yeah, he's really nice that's probably why he has patients that stay with him for 30 years. I told Dr, Banser he's stuck with my parents and me.
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October 2023 by Joy T.
Oh, my goodness why doesn't this doctor have more reviews?!?!?! He's a great doctor!!! Dr. Banser is so thorough and patient. Let me tell you if you want to get all that you can out of your vision insurance, he will make sure that you do. He runs all of the tests possible for your eyes, even tests that other doctors don't. How do I know this, because I have taken my parents to several different doctors and see how they work and what they do and don't offer, and this man runs tests that the others don't. Also, English is my parents second language and Dr. Banser couldn't have been nicer and more patient with my parents. I am comfortable with them going to his appointments without me. I was so impressed with this doctor that when it was my time to see an eye doctor, I asked my doctor to refer me to him. Don't miss out people!!!P.S. His facility has parking, is clean, and his staff is just as great as him. I'm telling you....stop looking and go see him. When I talked to his staff, they said yeah, he's really nice that's probably why he has patients that stay with him for 30 years. I told Dr, Banser he's stuck with my parents and me.
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August 2023 by Julie B.
So happy I took my daughter to see Dr. Banser. My daughter has a very significant astigmatism and we didn't think she would be able to get contacts but she really wanted them for high school. We went to Dr. Banser and he fitted her for contact lenses without hesitation. He did an amazing job. She was able to see with them 20/20 on the first try. Even a bit better than she sees with her glasses. And he made the process so easy. He is just the nicest, positive, most patient doctor we have worked with.
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February 2023 by M Brai
Best optometrist I have ever seen.
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December 2022 by Jovanka Novakovic
Absolutely the best eye doctor in Chicago located in East Lakeview! Hands down! I’ve had my eyes checked at other places and he was able to thoroughly evaluate my eyes and get everything right. He has a sweet and calm personality and the staff is nice too. So happy I can see out of my glasses:)
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July 2022 by Susie B.
Let me add my own words of praise to all that's on the internet about Dr Banser. As others have said, he is an outstanding optometrist and a very kind and thoughtful person. If you live in the neighborhood of his office at Surf and Sheridan, I strongly recommend going to him for eye exams.Not only is the eye exam very thorough, but Dr Banser goes way back with the group of ophthalmologists and retinal specialists who practice at St Joe's (right across the street). This is very reassuring and convenient in instances where the eye exam turns up problems of deeper concern.I haven't bought glasses from Dr Banser's shop since it became "MyEyeDr" instead of Lincoln Park Eyes. The transition to being part of a chain was initially rocky, but, when I was there recently, the office again had its customary calm and welcoming feel.
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June 2022 by Shelley W.
New to Chicago, I was recommended to this lovely shop by my Medicare person. Yes, employees were ever so polite, doctors as well, yet over one month of back and forth visits, I am still without any glasses. First eye exam was incorrect. One entire week until I was scheduled for a recheck by a different doctor. Another two weeks turn around even after requesting things to be expedited... " We are at the mercy of UPS!" Over one week from Florida?!? So how about Fed Exing overnight for incorrect orders? Now Texted twice by bot and a phone message by yet another asst who had no idea about the situation, I returned a third time only to find two unusable pairs of glasses. Incorrect exam?, incorrect lab? I have no idea. That's not my job. Back my glasses go to lab in Florida Also, aside from manager, I never saw the same assistant twice! Each time I was met with a new 'polite' asst , given a blank stare and had to retell my store. Way too many employees with stock palliative customer service phrases. "I'm sorry, I understand ... sbla, bla bla ...." They had zero idea of who I was or what my situation was. It's so 'corporate'! I find it infuriating! No sense of urgency, never expediting anything "we are at the mercy of UPS". Never heard of overnight service from Fed Ex? Not for every order but at least for 2 mistakes!? And I also suggest less polite customer service stock responses and more sense of urgency and sincerity to address the customer issues. I'm not purchasing an article of clothing but medically needed eyewear. I requested a full refund and now 5 -6 weeks later, I'm back to square one. Wearing old rxs , painful eyes and a new search for a competent shop. This phenomenon of being turned into a large corporate automated machines may be lucrative for the corporation but is the detriment of the consumer. Sorry but only 2 stars and 'cannot recommend'.
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June 2022 by Holly B.
He is a wonderful doctor and person. I appreciate having him across the street from me. He is gentle and kind.
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February 2022 by Katie S.
The staff here are amazing. Everyone is incredibly friendly, helpful, and transparent about your vision benefits and cost. The building is accessible to people with disabilities and the staff go above and beyond to accommodate the needs of everyone they see. I was very impressed by their customer service.
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January 2022 by Aniva L.
I went to this location earlier this week and had an incredible experience! The whole process was so quick and easy! Ryan was wonderful to work with, he was so patient and really took his time to help work with my insurance to ensure I got the best deal for my glasses! I highly recommend this location!! The staff is so friendly and knowledgeable, and the location itself has a lot of choices to pick from!
