First Financial Credit Union is highly praised for its great service and friendly staff. Customers appreciate the helpfulness of employees, including those who assist with mortgages, loans, and opening business accounts. Many mention that staff members are patient, caring, and fast communicators, often going above and beyond to meet customer needs. The credit union is known for making processes easy and quick, even in difficult situations like after flooding or when applying for lines of credit. Customers feel valued and supported, with some noting that the staff is outgoing, reliable, and truly cares about their clients. Overall, First Financial Credit Union is seen as a trustworthy place that provides excellent service, making customers feel like friends and offering solutions when needed.
I question the new management, because I find it more difficult to reach people.
April 2024
Great service. The guy at the front is very nice. I see a lot of 1 stars but everyone's trying. Just be patient. That's what I got to say
November 2023
Great customer service from this bank! I have worked with both Stephanie and Lori and they have been a huge help working with me on my mortgage, heloc and helping me to open a business account!
