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June 2024 by Meng Meng
Horrible bank with terrible customer service
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May 2024 by Nina Strong
I was helped today by Jessica, who was super helpful and told me how I can make my process easier the next time. She also gave me a carrier for my change. She made the experience great for me and hope I get her or someone just as knowledgeable and experienced next time!
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April 2024 by Viktoriia Dolaichuk
The worst customer service experience I’ve had at any bank ever. I have a huge business account with 5/3 and use this branch for my deposits (which are always larger than a few thousand dollars) specifically because they’re supposed to have a drive through open until 5:30pm on weekdays according to their official website. Any time I come by around 5:15pm I am told that they are closed by one specific representative, who is obviously just too lazy to do their job. I will be closing my account with 5/3 specifically because of my experience with this branch and will make sure to file a complaint with the corporate. Hopefully, they take their customer service more seriously than the employees they hire to represent their company at local branches.
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December 2023 by Travera Smith
The service is horrible the staff is more nosey with what’s going on outside than doing their jobs with customers right in front of them and then what’s the point in an drive thru atm when their is a window right before it and they handle hour long transactions at this window so your wait is forever to use the outside atm to not be bothered with inside staff
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December 2023 by -GSR-
No notary republic
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August 2023 by Benjamin Standish
This Branch Of Fifth Third bank in Pilsen is an absolute joke. Every time l have been there it is a complete disaster.Nobody there know what they're doing, especially the account managers an hispanic gentlemen.And beware these people here are completely racist. I had a black friend with me who tried to open an account there, And they won't give him the time of day.They should be ashamed of themselves. THIS BRANCH IS A DISCRACE.
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May 2023 by Frank Mendoza
I take my 80 year old mother to this bank is to park in front for she could just walk right in now they got cones out front for you can’t park there might have to change her account
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May 2023 by Nonku Kunene
Wow, the absolute worse customer service.
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February 2023 by Isabella Muro
I just wanted to say thank you to Jessica in assisting me today. I know they were very busy but I appreciated how she took her time in explaining the entire process for me. :)
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February 2023 by Vanessa Estrada
I love going to this branch location staff is always friendly and helpful especially Jessica one of the tellers always very friendly and helpful
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November 2022 by SHAREN RENEE PARISH
Zaida Is Very Kindhearted, She Has Integrity, Hardworking Ethics, Patience & Treated Me The Way She’d Of Wanted Her Own Grandmother Treated As Well! She Definitely Deserves A Commendation!!??⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
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October 2022 by Mae Gallar
Bank has Horrible customer service practices I will never ever do business with this bank
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October 2022 by Maria Elena Ramirez_Barriga
The service is horrible. I used the ATM and then went to ask politely the teller if I could use the restroom she very rude told me she was very busy.
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July 2022 by Maria E Ramirez_Barriga
The service is horrible. I used the ATM and then went to ask politely the teller if I could use the restroom she very rude told me she was very busy.
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July 2022 by Azza Ahmed
I have been customer with 5/3 for the last 8 years and they had great customer service! The lady in this branch was rude and dismissive. She didn’t even bother smiling and told me the document I am asking for is not available until I told her phone customer service told me otherwise!!Never going to this branch again!
