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November 2024 by Ted Jesus Chua
I came here to drop off my package. I needed to print my prepaid label on their Print and Go station. The staff gave me so much attitude when I asked her for help. I was the only customer in the store, too; god forbid I ask two simple questions. Such miserable staff.
Unless you got a prepaid FedEx label, as in my case, stick with the UPS one block from this location (on Division).
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October 2024 by Delaney Higgins
the rudest customer service! i had an issue with my print order and it needed to be reprinted and after the reprint it was still not correct. when talking to them on the phone to request a refund they kept talking over me while i was trying to explain the issue. they were so rude and not helpful
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June 2024 by Timothy Winkler
Super convenient
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February 2024 by Los Angeles
My experience was exceptional. Chris provided outstanding assistance with printing my resume and portfolio. Patient, detail-oriented, and efficient, she made the process seamless. Grateful for her help!
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October 2023 by Molly McClymont
I don't typically leave reviews, but these are the rudest people/person I've ever dealt with. I was having a fax sent to them (I used the fax number that was provided on the automated answering situation when you call their phone number, only to find out they don't use phone numbers anymore for faxes, only an email address) and every time I called, they were extremely annoyed. I would give them a pass because I could see how my repeated calls would be irritating, except I explicitly asked if I could provide my phone number so they could call me when the fax arrived, or I could continue to call back and check in. They said I should continue to check in. So I did. Every time I called to check on the status of my fax, it took me at least three times to speak to anyone and every time they were so rude and hung up on me. Finally they asked me which number I was faxing to and then told me they don't use fax numbers anymore. Cool. Why don't you put that in your phone prompt then? It would have save us all some time. Moving forward, I would purchase thousands of dollars worth of printing machines to avoid ever having to give these people my business. Avoid them at all cost.
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October 2023 by Isabella Filippone
Terrible experience. The employee was extremely rude and unfriendly. I was very nice and she was so incredibly rude and bratty. She wouldn’t even throw away my old packaging.
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October 2023 by Tom Vaitsas
I went in just before closing tonight and was treated as if they just opened.Jakiesha took the time to make sure I had everything I needed.Exceptional service.
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June 2023 by Macole Moody
The customer service here is terrible!!!!! I walked in today and was greeted then stood at the counter waiting for somebody to walk up and ask me if I needed any help and they just asked “do you need something”. The lady opened my box and took out the coupons from the box and threw them away. I’m never coming back to this location. The women’s attitudes here are not welcoming at all.
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May 2023 by Google user
Firstly, this is a brand new store on Wells, it is not located on Division. (However the photos on Google and the reviews are from the previous store.) This new store is much better all around. Most importantly, I cannot say enough amazing things about the team here and the exceptional customer service. They are kind, professional, efficient and willing to go completely above and beyond for their customers! Jakiesha has the best attitude, and “make anything happen” solutions! A complete lifesaver. Thank you so much for helping my small business in a pinch. Feels like an extension of my own team which is the best feeling that I could ask for. P.s. this location is convenient, clean, bright and overall pleasant. Thank you again! 11/10
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May 2023 by Heather Yoshimura
don't bother trying to talk to a person there for prints, they will hang up and refuse to answer after that.
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April 2023 by Fallon Ryan
Firstly, this is a brand new store on Wells, it is not located on Division. (However the photos on Google and the reviews are from the previous store.) This new store is much better all around.Most importantly, I cannot say enough amazing things about the team here and the exceptional customer service. They are kind, professional, efficient and willing to go completely above and beyond for their customers! Jakiesha has the best attitude, and “make anything happen” solutions! A complete lifesaver. Thank you so much for helping my small business in a pinch. Feels like an extension of my own team which is the best feeling that I could ask for. P.s. this location is convenient, clean, bright and overall pleasant. Thank you again! 11/10
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April 2023 by lethal art
Customer service was very awkward. The clerk was confused on how to do his job. He couldn't ring me up properly and directed me to send one of my packages through USPS.
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April 2023 by Erica Means
This location just opened and is not busy. If you come in to pick up your package that is suppose to be being held there and they can’t find it you will be told to call customer service. No! I should not have to leave your store and call customer service. You should help me. After repeatedly asking why they couldn’t help finally a lady who I believe to be the manager, asked if I had the tracking number and looked in the system to see where the package was located. Terrible customer service!
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March 2023 by Cynthia H.
This used to be the FedEx Office on the corner of Dearborn and Division. It seems the same staff came to this location which is a good thing. They seem to be quick and professional at this location. It is smaller here than at the previous location but definitely an upgrade compared to the old one. For reference this FedEx Office is close to the Aldi store which is on the corner of Division and Wells.
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January 2023 by Gillian Murphy
Arrived at 5pm on a Tuesday and was closed but advertised as open!
