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August 2024 by Solo Dolo Merchology
Terrible customer service this morning I tired to be understandable and patient until he took more care of the other customers that were after me while I’m STILL ONLY WAITING FOR A PIECE OF PAPER TO PRINT OUT …. Then when I asked where’s your supervisor he ends up printing my copy ??
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August 2024 by Carrie Dunn
Best Fed Ex location I have ever stumbled into! I need to give a special shout out to Samantha, who was so incredibly helpful in printing the place card for my wedding. She worked with me to make sure the color printed exactly right, and cut/folded all ~200 cards by hand in record time! They turned out to be so perfect. Thank you, Samantha!!
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July 2023 by Michael Edeke
The employees at this location behaved as if they have never shipped a package in their life. A breathtaking lack of concern. They sent me to another FedEx location that was confused by this location’s description of a non-existent box size. There are also apparently no packing products like bubble wrap or packing peanuts. Just a shiftless, apathetic bunch staring at you with deadeyes behind the counter.
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July 2023 by Emma Husar
Sasha and Colin throwin down! Best fedex experience nestled in this cozy corner of the west loop, thanks to their delightful and efficient hospitality and care. I shall return!
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March 2023 by A D
Extremely rude employees. One of the worst costumer service experiences of my life and I was only in there for 5 min.
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February 2023 by Rashad Singletary
It's the little things that turn a good customer experience into a great one. I walked into this location to ship a bundle of documents, and I was greeted warmly by both the manager and one of the associates, both of whom were already busy assisting other customers and could have easily used that as an excuse not to look my way until they absolutely had to.When my turn was up a mere 7 minutes later, the manager quickly and efficiently got the docs boxed up, printed a label, and handed me a receipt with the tracking number enclosed.No fuss. No complications. Minimal wait.I'll definitely come back.
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February 2023 by Adriana Gaspar
We've done last minute same day printing at this location a few times and the team is always extremely accommodating and helpful! They could easily turn us away, but they don't and we're eternally grateful for it. This last time it was Sam who graciously helped us print some booklets. However, kudos to the other team members who have helped us in the past as well!
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December 2022 by JEFFREY SNYDER
I have many copies made for my construction company at this location. Sam worked with me from beginning to end, and was very professional.Absolutely returning a very happy customer!Jeffrey SnyderMICONSTRUCTION LLC
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October 2022 by Aim T.
Trash employees! Prob worst customer service I've had at a fedex.Just pure laziness and lack of help. Shocking since it's in the west loop.
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July 2022 by Ace G.
Always a challenge. Don't bother if you can avoid this location. Unpleasant and bad service.
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July 2022 by Muhammad Saleem
Was just here … avoid this place if you can. Was “helped” by a very rude woman who could not care less about her job or that I have other things to do with my day. She couldn’t have been more unhelpful if she tried. Just go to a UPS store instead.
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May 2022 by Erica Bennett
I visited the store a number of times in the past weeks to print everything I need for my wedding! I printed name cards ,posters, wedding programs and cocktail drink signs. Maria and her team were nothing but helpful and kind. They had quick turn arounds and were very knowledgable. I will go there for all future printing needs .
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April 2022 by Kamron Honari
Convenient location but the staffs are rude and not helpful! Makes you regret not using UPS.
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March 2022 by David Bridges
Helpful location when its open. As other reviewers have said, hours change frequently, store seems to close an hour early on weekdays despite posted hours in front of location.NOT OPEN ON SUNDAYS
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January 2022 by Josh Tabor
Careful going to these guys... They randomly change the hours and close early sometimes. I've been there twice when they've done that.
