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June 2024 by Wesley Gue
Helped me ship laptop boxes. No wait, quick service. Thanks!
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June 2024 by Aneesha Pidara
David was excellent to work with and got all of my requests completed on time!
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May 2024 by David Rosenbacher
Rude, unfriendly, unhelpful, unwelcoming. The staff and managers make you feel as though they are doing you a favor by allowing you to do business in their store. Never again. Much better stores close by. The store on Clark is great.
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April 2024 by Laura Semba
Jayla greeted me with a friendly smile and was extremely helpful and pleasant. It is a breath of fresh air to receive such professional service. This center will be my go-to FedEx service center.
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March 2024 by Maggie Young
David is awesome! He goes above and beyond for my professional print orders every time. Team is great and helpful too.
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February 2024 by Juan Carlos Intriago Velez
Staff are not helpful
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June 2023 by Sydney B.
Were not helpful when explaining where the self print service was located or how to use it. Could've made themselves useful instead of complaining about their jobs while customers were in the store today.
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June 2023 by Bailey B.
The "manager" Adam is the most insufferable human I've ever met. he is god awful. extremely sarcastic, clearly hates women. I waited patiently for 30 minutes, while other customers were impatient. He treated me like dog sh*t, I was nothing but kind to him, I could tell he wasn't having a best morning. he kept interrupting me and refusing to listen to me when I had already told him I paid for packaging. making a little side comments, belittling everyone in line. words cannot describe how rude this man is. I'm actually blown away.. How is this man a manager? Adam as a manager is a disservice to the company FedEx, I will still be using the company, but never going back to this location. its a good day to not be adam, i would wish him help but i have zero empathy for this man. The other reviews about him solidify all of this.
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June 2023 by Bob Humbard
Stopped in to print an oversized copy of my family tree before flying to England the next day. I had taped together several smaller pages and wanted the family tree on one large sheet. Melvin jumped in right away to help me and provided awesome customer service. The finished product was exactly what I wanted. Thank you, Melvin!
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May 2023 by Nicole G.
Melvin is helpful and kind! My go to in this area for shipping because of the positive customer service experiences.
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April 2023 by Karla Wence
I work for a company that regularly uses FedEx to ship things across the country. I normally go to the FedEx Ship Center at 3001 N Clark St, I decided to walk over to a closer FedEx and immediately regret it. Store manager, who I believe is named Adam based on other reviews was in an absolutely terrible mood. He seemed inconvenienced by me needing something shipped out. I requested if I could pack my shipment myself since there was a miscellaneous mix of items going into my box and he tried to make me feel stupid for even answering. Save yourself from irritation and visit the staff at the location on Clark St, they're much more pleasant.
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March 2023 by Judicious Z.
SERVICE PROFESSIONAL. FRIENDLYMelvin and the other desk agent orchestrated a stream of customers efficiently. Top Service. I'll make an effort to use this Fed Ex in the future.
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March 2023 by Hannah Q.
I unfortunately have no choice but to continue to frequent this location as it's the only FedEx near me. Adam, the manger of this location is one of the rudest, most condescending, patronizing individuals I've ever met. I am a regular at this location and Adam still treats me as though I've never sent an envelope in my life. On one of my most recent visits, I had an old UPS label in my hand, with the address of someone who I would be sending a FedEx package to. I was waiting to be helped by a different worker and Adam, who was helping another customer at the time, interrupted what he was doing to let me know that "just so you know, that's a UPS label and we won't be able to do anything with that here". Thanks Adam, I f****** know!This guy has swiftly made himself my nemesis and I try to avoid all interaction with him when I go in. If I am doomed to be 'helped' by Adam, it's surely a day ruiner.
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February 2023 by Matthew Tobel
The employees at this location are unhelpful and have serious attitudes around customer service. Do yourself a favor and find another location .
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January 2023 by Anne B.
I drove to this location at 744 W Fullerton Ave yesterday at 4:15 pm to drop off a ground package for a customer. I picked this location specifically as it has a 5pm ground shipment cut off. The driver was there when I drove up and my son walked the package in. When he handed it (with pre printed label) the person behind the counter looked at him and said what is in it. He said lip products from my mom's company and the person gave him a suspicious look and said "well we will see about that". He is 19 and well mannered and groomed. They treated him as if he was up to something and when he got back in the car he relayed this and said he thought they might search the package. I checked on the portal today and it says "shipping exception", no explanation. I called the store and spoke with Keyanna Freeman who gave me attitude, told me the ground person came early yesterday and after taking a lot of time to look up the tracking said it is still sitting there 24 hours later. When I expressed my frustration she said with a sarcastic voice "I told you that the ground person came early". When I said they cannot publish 5pm and then not have a pick up or even tell the customer who is physically walking a prepaid package into the store - she said oh yes they can. Fed Ex service is horrendous. You pay a huge premium and they don't care to even try to get your package out. I went out of my way to drive to a location that had published deadlines for a service that is their entire reason for being and they could not care less. Looking at the reviews for this location I would avoid it at all costs. I will switch to my local UPS store where they are incredibly friendly.
