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May 2024 by Elle Jones
Good morning,
On May 24, 2024, at 9:28 am, I visited the Family Dollar located at 3429 W. Diversey Avenue. Upon entering the store, the manager and an employee issued threats (please see video for evidence). As a result, the Chicago Police were notified due to the threats of bodily harm.
Local Laws Broken:
1. Assault: Under Illinois Compiled Statutes (720 ILCS 5/12-1), an individual commits assault when they, without lawful authority, knowingly engage in conduct that places another in reasonable apprehension of receiving a battery. The threats made by the store manager and employee fall under this definition.
2. Disorderly Conduct: According to Chicago Municipal Code (8-4-010), it is illegal for any person to engage in behavior that is likely to cause a disturbance or alarm to others. The threats issued by the store personnel qualify as disorderly conduct.
Federal Laws Broken:
1. Threats of Violence: Under Title 18, U.S. Code, Section 875(c), it is illegal to transmit any communication containing a threat to injure another person. Although this statute primarily applies to interstate communications, it sets a general federal precedent against making threats of violence.
2. Civil Rights Violation: Under Title 18, U.S. Code, Section 245, it is unlawful to interfere with an individual’s enjoyment of rights and services. The threats could be seen as an attempt to intimidate and restrict access to the store, potentially violating civil rights protections.
Apparently this same store manager felt threatened and filed a Police Report with the Chicago Police Department to have arrested if entered store again.
Chicago Pplice contacted due to threats of bodily harm.
Corporate office emailed twice about same store manager.
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May 2024 by kisha
On May 16, 2024, at 10:15 am, I visited the Family Dollar store located at 3429 W. Diversey. Upon entering the premises, I was met with an alarming and unprofessional response from the Store Manager. The Store Manager proceeded to loudly declare her refusal to provide service, stating, “She’s the only one with a register, and she wasn’t ringing up my stuff. I don’t have to service you.”
Such behavior may potentially infringe upon federal and local laws governing consumer rights and discrimination. Under federal law, the Civil Rights Act of 1964 prohibits discrimination based on race, color, religion, sex, or national origin in places of public accommodation, which may include retail establishments. Additionally, local ordinances may further enforce provisions related to fair treatment and customer service standards.
The encounter not only resulted in my departure from the store without making a purchase but also left me feeling disrespected and unjustly treated. It is reasonable to expect a certain level of customer service and professionalism from retail establishments, regardless of their market segment. The conduct exhibited by the Store Manager was undoubtedly unacceptable and reflects poorly on the store’s overall reputation.
In light of this experience, I am inclined to take my business elsewhere, where I can expect a more welcoming and respectful environment. It is my hope that this incident will prompt necessary improvements in staff training and adherence to legal and ethical standards within the Family Dollar organization.
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December 2023 by Emilio Solis
They didn't let me in because they were already closing and there were still 10 minutes left until they closed. I arrived at 9:50 and it was already closed.
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November 2023 by Davey Hart
I was just in here earlier today. It's been a rainy day so naturally I had my own umbrella with me. The cashier followed me outside and accused me of stealing it from the store. Apparently he thought I was suspicious because I didn't hear him say hello to me as I entered. I'm glad I didn't buy anything and give you business.
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September 2023 by Vera Patricia
There should be the zero star option, many employees, what good is it if the service is bad, very bad.....?
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September 2023 by Juan Rodriguez
They have a whole bunch and professional workers this just think that you go there to steal they be looking at you following you everywhere with disrespect
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September 2022 by Rosy Isaac
This store was disgusting I had passed by the underwears and sock there was packs of underwears full with mold
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June 2022 by Gloria Finnelly
It is now very clean and organized, looks alot better than before.thank you
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June 2022 by Bill Tirado
It's ok to shop there but there always don't have what you need also staff there always look like they are upset
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June 2022 by Omar Sanchez
Excellent staff and low priced houses
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July 2021 by Alberto Alicea
Good place to pick a few things that you may need for a reasonable price
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June 2021 by Sean “the rabbit” D
The place is filthy and the staff are disrespectful and dude.
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June 2021 by Yolanda Nazario Pagan (senorapagan)
Good prices on essential needs, treats, and personnel was helpful.
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May 2021 by Mahari Gilbert
Organized! But kind off slow with service and checking out.
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April 2021 by Virginia Castro
It's a very friendly atmosphere store.
