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March 2024 by Tressia Permoda
Damion was absolutely awesome. He is really professional . When time to rent a car again I will definitely use this shop. I also want to thank Luke Long for explaining things to me as well
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March 2024 by Mike Stanis
Was referred due to an accident which provided me with the rental. Nice guys. Service was good.
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March 2024 by Barbara Engels-Scianna
I just had my second experience renting a car at this location. Same as the first. The agent was friendly, cheerful, helpful and made the experience as easy and stress free as possible. The rental vehicle was clean, well maintained and very good quality. The price was very reasonable. Would definitely rent from this location again!
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February 2024 by Joanne Jong Jung
Thank you for Enterprise rent-a-car services. They gave us pick up and drop off to repair shop. How kind they are! You can save time and money.
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February 2024 by Catherine Keneipp
Luke , Damien and Nick very nice accommodating young men.
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December 2023 by Ernson Augustin
Friendly, professional service and this is my location of choice every time I need to rent a car!
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December 2023 by Margaret Hart
Impeccable customer service. Impeccably clean vehicle.
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October 2023 by cosmina ungur
Exceptional Service from Damian at Enterprise Rent-A-Car!I recently had the pleasure of experiencing outstanding customer service from Damian at Enterprise Rent-A-Car, and I cannot express my gratitude enough. From the moment we walked into the branch, Damian greeted us with a warm smile and a genuine willingness to assist.Damian's professionalism and knowledge were truly impressive. He took the time to understand our needs and went above and beyond to ensure we got the perfect vehicle for our trip. His attention to detail and dedication to customer satisfaction were evident throughout the entire process.Not only was Damian knowledgeable about the car options available, but he also patiently answered all our questions, making sure we felt confident and comfortable before driving off. His friendly demeanor and excellent communication skills made the entire experience smooth and stress-free.What stood out the most was Damian's genuine desire to help. He wasn't just focused on completing a transaction; he was genuinely interested in making sure we had the best possible experience with our rental. His dedication to providing exceptional service truly made our day, and I am incredibly grateful for his assistance.I highly recommend Damian and the Enterprise Rent-A-Car team to anyone in need of reliable and friendly service. Damian's professionalism, expertise, and genuine kindness make him a valuable asset to the company. Thank you
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October 2023 by Don Bonokollie
The guys at Norwood park enterprise were awesome! They helped us with a rental after our car was in an accident. They made it super easy during a very stressful time and we couldn't ask for better service. Best rental car experience to date! Keep it up guys!
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October 2023 by Belinda O'Kelly
Best car rental experience I have had, easy and quick.
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August 2023 by Jeff Pedersen
Customer service was good and professional. I was picked up on time and driven to the rental location.The vehicle I was in was a rat, a Chevrolet Equinox with 65k miles on it. I asked if they had any other cars. The reply was “no it’s the market”. Enterprise should rethink the market. If I’m in need of another rental I’ll look somewhere where the so called market isn’t a very basic vehicle with 65k miles on it.
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July 2023 by Chi Spark
Over the years, I have given my business to Enterprise at multiple locations. However, customer service has been lacking at my usual go to. It seems the leadership and staff there isn’t holding true to the standards of what I’ve known this brand of car rental agency to be. So, I reached out to Ryan, the manager at the 5451 N. Northwest Highway branch, who without hesitation went above and beyond to ensure my experience was a positive one. He runs a welcoming and efficient crew as well. As a single mom to a disabled child, Ryan gave me peace of mind knowing he was looking out for us. That’s a rarity in these times. I highly recommend this branch for your car rental needs.
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July 2023 by Kay C
Calling to get a reservation is like oulling teeth. Instead of answering my question they respond with questions? When u asked if they had a car available the woman started asking questions about my ID. Like hold on I need more information before I nake a any decisions. I ask about rates and she asks about credit cards? Like lady please answer my question before asking about payment. Rude go to hertz
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May 2023 by Sabine M.
I rented a car for same-day pick-up, actually within an hour from the reservation. As I was on my way there, they called me that they didn't have a car in the category I had requested, but offered me a bigger car (same price) which I was fine with. The car was ready, the process easy and fast. The staff I dealt with was professional and I appreciated the courtesy call to let me know about the difference in size. Overall I couldn't have have been happier with the service and will certainly be back if I need another rental.
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April 2023 by C R
This enterprise location is the best. After trying out a few locations in Chicago, I started using them for all my car rental needs for my business and sometimes personal use. The staff is super friendly and accommodating, and they are extremely flexible and have helped me out in quite a few unpredictable situations. They offer after hours drop-off and are very hands on with customer service. I highly recommend this location.
