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October 2024 by Luisangel Ojeda
Excellent service, very friendly and provide the necessary information.
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October 2024 by Angelina Cummings
Where do I begin? Valerie and Jasmine are beyond exceptional. The level of customer service and standing on business is unmatched. Everything that I requested or asked it was delivered and with a smile. The upfront and no BS attitude was something that I truly appreciated and wished more people in a customer driven business would adapt. They made my first used car purchase experience seamless and truly top notch. If you're looking for A+ customer service, great prices, and nice vehicle options then please go pay Enterprise and Valerie a visit. Trust, you won't be disappointed. Oh, and I can't forget about the rest of the team you all are very welcoming and professional as well! Great leadership Jasmine and great salesperson skills Valerie!
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October 2024 by Mark Flage
We bought a car from this dealership and were very satisfied with our experience. Our salesman and the manager provided excellent customer service and we enjoyed the stress-free absence of high-pressure sales tactics. I have already recommended Enterprise Car Sales highly to family and friends, and they will be first on my list when I am looking to buy again.
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September 2024 by Tarana Safi
I recently bought a car from Enterprise Chicago and had an exceptional experience with the salesperson, Stefan. From the moment I walked in, Stefan was incredibly friendly, helpful, and knowledgeable. What stood out the most was that I never felt pushed or pressured into making a decision.Stefan's recommendations were thoughtful and tailored to my needs, and he maintained a friendly demeanor throughout the entire process. I genuinely felt that he was there to help, not just to make a sale. This level of service made the entire car buying experience enjoyable and stress-free.I am so impressed with Stefan's professionalism and honesty that I would definitely refer my friends, family members, and anyone looking to buy a car to him directly. It's rare to find such genuine and honest service in the car industry, and Stefan truly exceeded my expectations.Thank you, Stefan, and the entire Enterprise Chicago team, for providing outstanding service!
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August 2024 by Deidre James
Melissa was a god send! She was very informative about the car I was interested in. She went out her way to help me get a money order because I brung cash. She was extremely funny! She made my car buying experience less stressful and painful. Other dearships would have you sitting there all day. She was straightforward and had me driving off the lot within 3 hours. I would definitely recommend others to visit her. And I will definitely come back for my future car purchases as long she’s there. John was extremely nice and helpful too. I couldn’t leave him out, imagined being tagged team with niceness, Melissa and John is that team! I love them from the bottom of my heart
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August 2024 by NE Arthound
Nice enough staff. When speaking with Enterprise, I specified a specific car with make, model, trim and year I wanted to buy. I was told they had some of those cars...not 1 car, but cars as with an s. Made an appt to visit next day. Appt confirmed earlier in the day. Drove 20 mins to Enterprise. Was told they had no cars that I had specified and that they told me they had. Then they asked if I had any flexibility to consider cars that were similar. I left. That's totally unfair to a customer.
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July 2024 by Hilltop Homecare
Thank you for your service. Stephen was very friendly, knowledgeable and helpful. He took the time to explain several aspects that helped us make an informed decision. He did a great job and we are pleased with the car.
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July 2024 by Matthew
Great experience with buying a vehicle. Stephen was extremely helpful, friendly and focused on making sure we got the right vehicle for us. The entire process was transparent.
I'll absolutely be back for future vehicle purchases!
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July 2024 by Monica Reyes
I suffered a total vehicle loss while I was out of town on business. After pushing through the trauma of that experience, the last thing I wanted to do was begin the search for a replacement vehicle and spend hours or days at car dealerships trying to haggle pricing that would fit in my budget. Enterprise was my first stop and they made the process so swift and easy it made my head spin.
I was helped by Andres, who is new to the Sales Team at the Western location. He was so personable and friendly and made me feel like i was in good hands. With the help of his supervisor, I was able to easily run my credit and see what my options were for loans so that once my insurance check came in, I was ready to sign and drive. They handled registration, new plates, and everything else I was too stressed out to think about at the time. Andres has a bright future with this organization and I wish him all the luck in his new career.
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June 2024 by Mr Eugene Mc Ghee
Great Service Ms. Melissa is the The Real MVP Thank you .
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June 2024 by Mardra Reggie Thomas (MRTJazz)
Extremely satisfied with the Enterprise car sales experience.
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June 2024 by William Lally
Showed up for an appointment and found out the car we were going to see had been transferred to a different location 3 days prior. I received a confirmation call from them the same day as appointment.
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April 2024 by sishong
Easiest time I ever had buying a car. I answered a few questions let them know what I was looking for and done. Had a loan approved and SUV I was looking for.
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April 2024 by Raymond Davis
Subject: Urgent Request for Inspection and Repair of Vehicle IssuesI hope this email finds you well. I am writing to bring to your attention the ongoing issues I have been experiencing with the vehicle I purchased from Enterprise.On Monday, March 25, 2024, I contacted Representative Jasmine to report that the headlight of the vehicle was malfunctioning, making it unsafe for me to drive at night. After providing the necessary information and sending a picture of the faulty headlight on the same day, I was informed that the manager responsible for approving repairs would be back in the office on Wednesday, March 27, 2024.Despite my repeated attempts to follow up with Jasmine, I have yet to receive a response or any update on the matter. I took the initiative to have a professional inspect the issue, and I was informed that it is an electrical problem that needs immediate attention.The safety concerns I have regarding the vehicle are paramount. Driving without both headlights operational poses a significant risk, and I am disheartened by the lack of urgency in addressing this issue. Furthermore, this is the second instance of a major problem with the vehicle in a relatively short period, which has greatly inconvenienced me.Given the substantial investment made in purchasing the vehicle from Enterprise, I find the current level of customer service and resolution unsatisfactory. I kindly request an immediate inspection of the vehicle and necessary repairs to ensure its safe and proper functioning.I appreciate your prompt attention to this matter and look forward to a swift resolution.
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April 2024 by Shannon Harris
The communication was not great. I'm so upset that I don't know where to begin. All the waiting, ripping, and running, just to end with someone over talking me and trying to fast talk me as well. And I quote "perfect" when I told her I didn't want the car that she tried to put me in especially because we had talked about another car. Kaylin.
