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December 2023 by Joshua V.
I was in there looking for an engagement ring. Their website wouldn't take my reservation so I called and got it. Planning a surprise is very difficult, paid for parking got there and they couldn't meet with me. But did give me cell phone number we chatted a few times but every time I tired to come in or move forward with the process, ghosted. Really disappointed. Went with big box guys. Better service.
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February 2023 by Meghan H.
My husband and I got our wedding bands from Ethan Lord, and had a truly great experience! Both of us were looking for something fairly unique, and were happy to learn Ethan Lord could deliver for both of us. The option to finance through Wells Fargo with no interest for 12 months was more than welcome, too. Highly recommend!
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December 2022 by Taylor T.
My fiancé bought my ring here, and I absolutely love it. We went together and met with Erik, and then he continued the process without me. I can't recommend this place enough. Very professional and the staff is great to work with. Also - I'm obsessed with the ring. It's absolutely stunning!!
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October 2022 by Jon S.
Fantastic experience. Lauren was awesome and attentive. We weren't planning on purchasing our engagements rings same day but the process was just so nice with her that we ended up committing and ordering. Wide varieties of metals which was nice (we both went with tantalum) and the pricing is very transparent. Super excited for our incoming engagements rings and will be ordering our wedding rings here as well. Store can be a little bit hard to find, just call when you're at the address and they'll guide you to their spot on the second floor.
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July 2022 by Meshaal K.
They're absolutely the best! My engagement ring turned out exactly as I had envisioned. My fiancé has nothing but amazing things to say about the designing and purchasing process! It's so easy for me to drop in for a 5 min cleaning. They're 5 stars for a reason
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July 2022 by Jen T.
After an initial bad experience several years ago, the owner reached out and made it right. I have since shopped at Ethan Lord several times and consider them my go-to jeweler.
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June 2022 by Sam G.
I recently purchased an engagement ring from Ethan Lord Jewelers and the experience was nothing short of excellent. I worked with Eric G. based off a recommendation from a friend. I would very highly recommend requesting Eric as he truly is on your side throughout the entire process! I was skeptical while ring shopping since I didn't know much about engagement ring shopping and probably would've believed anything I heard initially. Luckily Eric is a straight shooter and genuinely only wants what's best for you at the end of the day. We were able to work together to customize the dream ring and I was able to receive the ring in about 5-6 weeks time. Very highly recommend giving these guys a call if you are shopping for all things jewelry.
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June 2022 by Nigel J.
I wish I could give more than 5 stars as working with Eric was easily one of the best customer service experiences I have ever had! He made both my fiancée and I feel so comfortable throughout the process, providing great advice and insight to develop the best engagement ring within our budget. Communication was a breeze as I was informed throughout the process before finalizing the ring and they all went above and beyond to resize the ring TWICE after it was a little too big initially. She totally loved the ring in the end and we both couldn't recommend a better jeweler to work with. We'll definitely be back for our wedding bands!
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March 2022 by Kristin L.
Highly recommend Ethan Lord Jewelers. This was the first jeweler my fiancé & I visited to look at engagement rings. Our experience there was so wonderful, I didn't want to go anywhere else. The entire staff was so friendly & accommodating. We worked with Erika, who is amazing! She listened, answered all our questions & was so patient with us throughout the process. I love how my ring turned out and knowing I can stop in for cleaning or reach out with questions is an added bonus. They're the best!
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December 2021 by Lauren H.
We had the best engagement ring shopping experience ever. We showed up to our appointment and all staff was so friendly and welcoming. The offered us mimosas and we didn't wait long before our salesman Danny greeted us. So friendly, so personable. He showed us a ton of options of what we were looking for and was very knowledgeable. I'm obsessed with the ring we created with him. Highly recommend! Loved our experience, it was the best part of visiting Chicago.
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October 2021 by Reena P.
We used Ethan Lord for our engagement and wedding jewelry. We started by looking and different engagement rings. We had the pleasure of working with Lauren, who was so helpful, patient and knowledgeable. She made the selection process easy by helping us to understand our preferences. She also helped my husband and I pick out our wedding bands. She was also able to provide some direction on a custom necklace with pendent that turned out beautifully. Ethan Lord is our go to jewelers. We had such great experiences with them and we highly recommend to anyone looking for custom jewelry.
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August 2021 by Alexandra C.
My husband and I decided last minute to get married at city hall because our destination wedding was cancelled due to covid. THANK YOU to Ethan Lord for staying open late for us and making us the wedding bands we've always dreamed of! We will be back for more custom made jewelry in the future.
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May 2021 by Nia P.
I cannot describe how amazing Ethan Lord is. I went here with my mom back in January just to try on styles and see what I liked on my finger and Kristy was so welcoming and helpful! She had champagne ready to go for us on our fun day and had so many options and styles to try on. Super informative and answered all of our million questions. They made a note of all my preferences and I knew right away that I wanted my now fiancé to buy my ring from there. We did check out a couple other jewelers, some in the city and some in the suburbs, but honestly none even came close to the selection and customer service that Ethan Lord provided. My fiancé ended up waiting a few months to move forward with purchasing my ring because we were thinking about buying a house and weren't which purchase we wanted to make first. But in April, he reached out to them and seamlessly picked up where I had left off. He said the designing process of my ring was super easy and efficient and raves about them as well, especially Danny who walked him through the center stone selection and actually drew up my ring setting design. My fiancé was on a bit of a time crunch and they worked hard to make sure my ring was ready in time for him to propose to me while we were on vacation in Florida. I am literally obsessed with my ring and can't stop looking at it!! Everyone who has seen it so far is amazed at how beautiful it is! If you are in the market for an engagement ring, do yourself a favor and go here, you will not regret it! We can't wait to go back next year for our wedding bands!
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April 2021 by Emily J.
I couldn't be happier with my custom engagement ring from Ethan Lord. After inheriting a few of my grandmother's diamonds, I decided to add two of them as side stones to my original engagement ring and reset in all rose gold. Andrea is an absolute pleasure to work with. She had so many wonderful ideas to make my ring perfectly suited for me. Funny how I went in thinking I knew what I wanted, but after our design sesh, we came up with something even more perfect for me. I look at my set now and think "this is so me!" The whole process took exactly 4 weeks from the initial design consultation to having my new ring and appraisal in hand. I loved seeing the 3D renders and pictures of the wax model too! Every part of working with Andrea at Ethan Lord was just an absolute joy. Highly recommend.
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April 2021 by Yun P.
I had a few appointments w diamond dealers in chicago. I had Eric as a rep and he was the most professional and knowledgeable. Follow up was amazing and overall amazing to work with.
