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August 2023 by Na Suen
Pros:- Location proximity to the city- Good size parking lot- Immediate scheduling availability for an unexpected death- Nice room ambiance with privacy-TV provided for photo slideshowCons:- No speaker system, not even a basic one. That means if you have more than 30 people and need to stand more than 20 feet away from the speaker, you won’t be able to hear anything.- Visitation hours were set for 3pm to 8pm. However, the night of, the staff said the food area downstairs is closing at 7pm and no food is allowed upstairs. We were so confused and scrambled to put the food away while there was another hour of visitation left. Many helpers went without refreshments because of that. What?- The morning of the service, we set out the refreshments again since we had so much left over. Without communicating to us, they packed everything up and said we were not allowed to use that area anymore.- Our sister was 42. She didn’t have white hair when we said goodbye to her on Monday. When we saw her at the funeral home on Friday (four days later), her hair had prominent white patches, making her look much older than she was. We asked the staff if they could please help turn the hair black (use mascara? dye? paint?) and he ARGUED with us, saying it is what it is. At the end, he said he’ll see what he could do and it only improved minimally.- White gloves were NOT provided for pallbearers. They also had to actually lift the 400lb+ casket down a few steps.- The person leading the pallbearers down the hallway at the cemetery was practically speed-walking. The pallbearers were told to “keep up.” What the heck?- At the cemetery, we wanted to spend a few minutes saying goodbye to our sister but we were told to quickly walk by the coffin and exit to our cars. Our entire group had less than five minutes inside the cemetery. We didn’t get to put flowers on her coffin let alone spending a private moment with her.Conclusion:We felt rushed every step of the way. The general impression we had was that the staffs at Dalcamo wanted to get the job over with. If you can’t empathize with our grief, maybe don’t work in this industry anymore. One of the staff was wearing a pretty orange-peach top like it’s just another day at the office. Complete disrespect and disastrous communication, ruining all the most important moments for us. Will not work with them again.
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April 2022 by Howard L.
I've actually attended services at this funeral home several times over the years, and they've always done a satisfactory job from my guest point of view. Parking is easy, as long as you're not last-minute, and as usual, the organization of the funeral procession to the cemetery went without a hitch today. They smoothly handled a pretty large gathering today, maybe 200 folks. Today was the first time though that I personally realized their long-time competitor Bowman Funeral Home is now closed (and I don't know as of when), so Dalcamo is now the only funeral home located in Chinatown for what that's worth.
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December 2021 by Jonathan
Dalcamo did a wonderful job on my mother's wake and funeral services.
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October 2021 by Juanita McKeever
Delcamo funeral home was a random pick for me after the sudden, unexpected death of my son in Chicago recently. I do not live in the area & needed services following a suicide death. This family ministered to me in my grief & maintained regular communication each step of the way. Phil & Bernie were exceptional in their patience, compassion & care in my time of deep shock & grief. I am eternally grateful .Juanita McKeever
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May 2021 by ChingWa Chan
Phil, the funeral director, was very nice and responsive. All the information he provided was very useful and concise. Pricing is much cheaper than if held at Mt Auburn Funeral Home. Him and his father are also very knowledgeable of the Chinese traditions.
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November 2020 by Rocky & Wonder Moon
As a business owner myself I could have not been more disgusted by the nature and outcome of my grandmothers services . The severity of disrespect and lack of decency for the dead was absolutely egregious. The entire service was a complete and total disaster. I am profoundly disturbed that my grams final resting place ended up at the Dalcamo Dumpster. What a horrendous stain on the end of my grandmother’s life. The sooner this place permanently closes the better.
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July 2020 by Maria M.
I don't write reviews often however I feel this needed to be posted. Our Godson died suddenly at age 32 on 7/20/2020. He was loved by many. We expected to have a lovely funeral. The Mass was lovely for our wonderful Godson. However, coming into the church, things were very confusing. Everything started 15 minutes early. His Godfather was to be a pallbearer and was told to run to catch up. When he ran to the casket, he wasn't given any white gloves For respect). Getting the family lined up to go to the cemetery was very unorganized. We had our Godson's Mother in our car which was in a parking lot. We were moved from 10th car up to 4th car by the Funeral Director. We had to tell him the Mother was in our car. However, she should have been in a lead car. His Father was in one of the last cars. This was one of the most unorganized entrances and exits of a funeral I've ever been to. I hope Dalcamo's Funeral Home does a better job next time for another grieving family.
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June 2020 by Dawn Sliwinski-Cupicciotti
My father's service was phenomenal, especially considering the tight Covid-19 restrictions that are still in place. They made things so much easier than I thought it would be. Although the circumstances of WHY their services are needed isn't anything I would look forward to, I would do business w/them again. A++
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February 2020 by Lisa Chan
Great Family Owned Funeral Home that provide interment services with respect and dignity.Phillip and staff were extremely gracious and helpful throughout the service for my dad. We discussed arrangements and everything was done specifically to our requests. Phillip was on top of things asking questions regarding so many little details that I had missed. There were things we did not know how to do and the Dalcamo staff was very helpful in guiding us and explaining what we need to do. When we had an overflow of visitors, they were bringing out chairs immediately. It was a seemless process where my family did not have to worry about funeral things during our time of grief.
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December 2019 by Lisa C.
Support your local family owned business. Planning a funeral is difficult at best but to have a group of people working together to provide the family members as well as the visitors as much support as possible is greatly appreciated at a difficult time. We used Dalcamo recently and was beyond grateful for the services provided by them. There was some things I did not now how to go about doing and they provided me the information I needed and took care of many details I would have forgotten. They were very accommodating to my family and immediately brought in more chairs as we needed for the wake and funeral, without asking. They pay attention to details and what you need.
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December 2019 by Logan vs Luke Channel
The Dalcamo Funeral Home has been nothing but compassionate and caring during the difficult time of loosing someone. I’ve there past three years, we lost three family members and have been nothing but supportive and wonderful! I wouldn’t consider going anywhere else during a time of loss
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December 2019 by Vanessa Fernandez
This is what they reply to a work position!!! Thanks for your interest in the Funeral Home Office Assistant position at Dalcamo Funeral Home. We have reviewed your application. Unfortunately, you are not the right fit for the position at this time.I am sorry for the disappointing news.Sincerely,Philip Dalcamo
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December 2019 by Julia M
Incredibly unprofessional, greedy, and rude. They even took our food after the service, claiming it was bad luck to bring the food home. They 100% just wanted the food for themselves and thought of my Chinese relatives as easy targets.
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June 2019 by dan g.
They violated federal law and said I couldn't use an outside casket, Federal law states we are allowed to: Provide the funeral home with a casket or urn you buy elsewhere. The funeral provider cannot refuse to handle a casket or urn you bought online, at a local casket store, or somewhere else -- or charge you a fee to do it. The funeral home cannot require you to be there when the casket or urn is delivered to them.
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February 2019 by Lisa S.
We used Dalcamo Funeral Home to do a rental at another location. Bernie was great with keeping things respectful yet light hearted considering the situation. Overall great experience.