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December 2023 by pt t
Today, Ms. Lakisha R. Earsery, a Customer Service Agent with State Farm Insurance at the 9245 S. Ashland Chicago location assisted me with acquiring a new policy. Her attentiveness and prompt responses to my inquiries were so exceptional, it inspired me to write this review.Too often service providers are overlooked for their contributions to an organization's image, reputation and impact on a customer’s experience. Ms. Earsery was very knowledgeable and transparent and presented policy options that were clear, concise and at respectable prices.I’m most appreciative of her understanding of the insurance policy I was seeking. I hope Ms. Lakisha Earsery will be formally acknowledged by State Farm as an exemplary example of best practice standards in customer service.
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November 2023 by Chiffon
Great customer service and very reasonable rates for my bundle deal! Thank you again!
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May 2023 by L.C. Henderson
Love It❤️
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April 2023 by Kingjnx F.
Cynthia and her team here are amazing and helped me make sure my family and I were protected from all angles! Very helpful and knowledgeable. Will recommend then to anyone looking for Auto, Life or Homeowners insurance.
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March 2023 by david salgado
I am very happy with the service I received, the young Guadalupe was very kind to me and made sure I had no problems!
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March 2023 by Karena Shannon
I switched over to State Farm last year and it has been an absolute pleasure working with this office. Cynthia and her staff have been professional, kind, and thorough. I had an issue with my Drive Safe and Save app and Brittney was able to help me over the phone and I haven’t had trouble since. Definitely recommend!
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March 2023 by Veronica Sandoval
I received the best quality customer service, the lovely agent Guadalupe got my quote right away! She was very patient and polite. She took her time to explaining my policy and I was insured in less than an hour. Im overall very satisfied!
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March 2023 by Jaylan Nelson
In a time where good customer service is almost nonexistent, Brittney did a very great job at breaking down the differences between the packages you all have so i could find which one was best for me. She was very well spoken, friendly, and attentive and I would like to speak directly to her anytime i have any troubles.!
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March 2023 by Denise Manjarrez
A wonderful Agent! I switched over from another company, Aurora helped me with my entire transition and was very patient. Prices are very reasonable and great! I definitely recommend this office, very professional, friendly, quick and easy. ?
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February 2023 by Ramsey Jones
Cynthia and her team are absolutely phenomenal. Professional, knowledgeable, and very kind, they set the bar at excellence and customer satisfaction.Team Means is truly a pillar in the State Farm family.
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February 2023 by Esteban Tinajero
I just switched from an Insurance Broker Agency and was matched in price and extra coverage! State Farm VS A Broker which is already no comparison. Lupe assisted me and she went above and beyond. Totally would recommend anyone to shop around and not stay due to rates. You never know what you can get if you don’t spread your options!
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February 2023 by Andrea Dillon
I called over a year ago to inquiry for a friend who child need life insurance but could not get it because he had HIV. When State Farm started to offer coverage, she called me immediately! My friend is so relieved that she now has life insurance for her child. GoFUnd me is not an insurance policy! State Farm is! Thanks Cynthia!
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February 2023 by Jessica Mendoza Delgado
I Would like to give State Farm Employee Aurora a special thank you, for such good customer service. Aurora helped me out with my quotes. She was very helpful, Aurora made sure I got all the information I could possibly get and made sure I understood everything she explained to me.
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February 2023 by karen west
I have been a State Farm customer for several months and have experienced professional customer service from Cynthia and her team. I received feedback in a timely manner, as well as courteous responses from her staff members. Keep up the good work!
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February 2023 by Trish Cleveland
I had good service for several years until the agent and her staff accidentally canceled my policy and ruined my coverage. Now they covered their tracks and won’t own up to their mistakes. Very sneaky and expensive. I found better coverage for much less. All of the headache was a blessing in disguise.
