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October 2024 by 7323 Chicago Cafè
What cleaners do you know requires you to pay in full before receiving the service of cleaning your clothes? I’m almost certain I paid half last time I visited but this time, the lady at the front was super unaccommodating in more ways than one. Will be my last time visiting.
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June 2024 by Shony Baby
The customer service and a lack of professionalism to whoever that is that answers the phone I'm good I will never visit this establishment again. Totally unprofessional as hell!
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May 2024 by Jay Vee
They used to have a location on South Chicago Ave & Commercial. Always good work with clothes & my comforters.
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April 2024 by Anthony Lee
Very good cleaner. The staff are very professional and friendly
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April 2024 by Bernard Hunt
The quality of service and attention to detail for my clothes was terrible. I had 6-8 shirts cleaned there and they messed up everyone of them. One of my shirts was custom made and when I got it back the cuff was scorched and ruined. There were discolorations, fades on the cuffs and collars and all my shirts are either shrunk or scorched and discolored. The level of customer service and concern for damaging my expensive clothes was unacceptable. The manager kept trying to explain away the facts as opposed to taking responsibility for poor service. I will never use that cleaners again in life!!!! I'm not sure how they stay in business. I had a comforter cleaned there and it wasn't cleaned well at all. My mistake was not paying attention to the reviews before I trusted them with my clothes. Take my advice DON'T MAKE THE MISTAKE I MADE
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April 2024 by hunna
The fact you have to pay in advance is garbage, you think I’m gone pay you before seeing the outcome of my clothes and rather or not I’m satisfied or not? Uuhhmmm NO, I walked right out! No thanks…
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October 2023 by Corey Boy
Terrible service…..,
I wanted to try a cleaners that was closer to home so I thought I would try them out. Never again. The older Black lady needs to retire and live out the rest of her days by herself. I tried telling her how I like my cleaning done and she told me no. Mind you, I told the Latina lady what I wanted done last week and she took care of it, no problem. This is the second encounter I had with the older lady and she does not provide quality customer service. I will never go back to this cleaners again. You lost a customer.
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August 2023 by Freaksession Let’s get it
Terrible service…..,I wanted to try a cleaners that was closer to home so I thought I would try them out. Never again. The older Black lady needs to retire and live out the rest of her days by herself. I tried telling her how I like my cleaning done and she told me no. Mind you, I told the Latina lady what I wanted done last week and she took care of it, no problem. This is the second encounter I had with the older lady and she does not provide quality customer service. I will never go back to this cleaners again. You lost a customer.
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July 2023 by COREYBOY
Terrible service…..,I wanted to try a cleaners that was closer to home so I thought I would try them out. Never again. The older Black lady needs to retire and live out the rest of her days by herself. I tried telling her how I like my cleaning done and she told me no. Mind you, I told the Latina lady what I wanted done last week and she took care of it, no problem. This is the second encounter I had with the older lady and she does not provide quality customer service. I will never go back to this cleaners again. You lost a customer.
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May 2023 by David Voorhees
I have no idea what these reviews are referring to i have had a normal experience here i pay get my stuff cleaned and thats it
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January 2023 by Anthony M.
I brought a custom tailored suit to them. My suit was completely ruined!!! My tailor told me that they probably threw my suit in with the regular clothes instead of dry cleaning my suit. My suit can't be worn anymore. I'm going to ask Crisp and Clean to reimburse me the value of my suit. As of now, I wouldn't recommend them to clean a garbage man's uniform. I'll return with a follow up review after I see if they're are going to remedy their mistake.
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December 2022 by Djuana Coleman
Horrible experience. Dropped coat off to be stitcheds and repaired , because I love this coat & there was a hole in it. I also needed the zipper replaced. This was my first time going to them. They charged me $50. This did not include cleaning. They stitched the hole in my coat leaving a z like stitching in the coat, that is unappealing to look at. My coat was also missing a button - which it had before. The zipper they replaced it with was also cheap & flimsy & difficult to zip. I shared these concerns. The white woman as well as the older black woman were disagreeable,and difficult to talk to. They finally agreed to take it back & have it repaired. No communication and a week later, I went back up to the cleaners to check on my coat. My button was still missing & the white lady started to argue saying it had been missing the whole time. I told her I had no reason to lie& never mind & walked out while she was still arguing with herself. My coat was in better condition when it went in, than when it came out. Horrible customer service. Would not recommendService: Clothing alterations & repairs
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December 2022 by Djuana H.
Horrible experience. Dropped coat off to be stitcheds and repaired , because I love this coat & there was a hole in it. I also needed the zipper replaced. This was my first time going to them. They charged me $50. This did not include cleaning. They stitched the hole in my coat leaving a z like stitching in the coat, that is unappealing to look at. My coat was also missing a button - which it had before. The zipper they replaced it with was also cheap & flimsy & difficult to zip. I shared these concerns. The white woman as well as the older black woman were disagreeable,and difficult to talk to. They finally agreed to take it back & have it repaired. No communication and a week later, I went back up to the cleaners to check on my coat. My button was still missing & the white lady started to argue saying it had been missing the whole time. I told her I had no reason to lie& never mind & walked out while she was still arguing with herself. My coat was in better condition when it went in, than when it came out. Horrible customer service. Would not recommend.
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October 2022 by Gerell Brewer
I used them several months back. They did an amazing job.
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August 2022 by Rodest Tyler
The service us is great. Prices are reasonable.
