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February 2024 by Vivian W.
It's a nice store like all the other costco. I was here on a Sunday, challenge to find the parking spot, best way is to wait when you see someone is loading their car. Have some nice furnitures with great price! And they also have bok Choy at the fresh produce section! Love it! Lots of customers buying their tropical plants, the price is really great!
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February 2024 by Treys P.
Love this costco but the people that work here, especially at the self-checkout station are always rude.
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February 2024 by George Mejias
Love shopping at Costco...
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February 2024 by Gina Drinkwater
11/7/23 Went to Costco on November 3rd. Pecola signed me up. She was so wonderful, patient and saved me money in the process. The entire intake staff who helped were wonderful, but Pecola really stood out the most. I had a blast at this store, and stole a few chukles at the large packaged bulk food, which is the whole point of coming here. Takes some getting used to, unlike other stores. (You buy a 20 pack of taquitos elsewhere and it's $7. Here you get 60 for $12.00 (Just an example, not literally to the exact penny. Clearly you want the latter deal). I would say their number one bargain, (in my opinion), are their Marie Calandar Chicken Pot Pies. You get EIGHT for about $8.99. These pot pies are over $4 a PIECE at other stores....so these flaky, golden box of treats is a steal. This store is also so clean and spacious, and has everything you need. The only thing I would say is I wish their bakery department was built up a tad better, as far as a wider array of cookies, donuts and cakes (I didn''t see any brownie trays), but the store has so many other treats to make up for it. Their Christmas selection of treats are OUTSTANDING. So many chocolates, nuts, cookies and gift baskets to choose from at reasonable prices. They have an excellent deli department, but I shyed away from purchasing anything, as those items were really pricy. But their canned goods, cereal and chips were not too bad. Great store with really helpful employees, with clothing and christmas gifts/decorations for sale as well.
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February 2024 by tirdad kiamanesh
I don't know what had happened to this store! It was a decent Costco, but recently, It doesn't carry all the items! It is so unorganized, and the staff are not friendly! I prefer to drive 15 minutes instead of 2 minutes to avoid this store
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February 2024 by Cia Arias
I like this costco better than other Illinois locations . It usually pretty busy, especially on weekends, so get there as soon as they open! The store is clean and stocked up. Never really had an issue
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January 2024 by Gerry T.
This Costco is convenient when I'm in the city and I come here specifically to see if they have something different in comparison to my neighborhood Costco in Niles. And guess what, they have sushi!! How can this be?? I can't explain (The Who) why this is the case?? We have way more Asian people up by me, amma right or amma right?? So why sushi here and not in Niles?? Anyway, fist bump to the Store Manager who made this happen. I've only seen Costco sushi on the West coast and Hawaii. By the way, the sushi was priced well but in all honesty, I think I'll just stick to Lawrence Fish Market. But I do like this location because it's so convenient. I also scored cases of bier for like $5.72 one Summer here, and that was unbelievable. The pahking lot is really competitive but if you're patient, people are always coming in and out. Between this location, Glenview and Pleasant Prairie, I still like Niles the most. But make no mistake, this location is also 5 stars.
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January 2024 by Matt F.
This is the worst Costco I have ever been to. My membership card did not scan when checking out as the barcode had rubbed off. The representative at the front of the store, said they would hold my cart while I went to the service desk since they could not help, which was great However, I went to the service desk, and they said I needed to show them in the app that I was a member, which I did not have. I downloaded the app and asked them for help directing me to what they needed to see. They refused to help me and said that they could not help until they could prove I was a member. After 10 minutes of googling and people telling me I was in the way at the service desk, I was able to show that I was a member and they issued me a new card. I went back to the front and they said they took my cart back because they didn't think I was a member so I had to spend another 20 minutes refilling my cart. When I went back to check out, the barcode did not scan again and the representative at the front didn't believe me that I had just gone to the service desk and tried to have me removed from the store until I went to the service desk and they remembered me and said they could prove I was a member and we were able to override at the cash register Everyone at the store was incredibly unhelpful and I asked the manager if I could file a complaint to which she said that she would handle it and a complaint what did not need to be filed so I wanted to write a review so other people are aware of this poorservice. I love Costco but will not be back to this location.
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January 2024 by Anthony M.
I genuinely enjoy Costco. I have for years. Prior to tonight I would've never even considered writing a review about the store. However I received the worst service from Taylor in the Optical department. I was literally in shock. I've never had poor service and Costco, nor the optical department. My family and I have bought numerous glasses and contacts and never encountered such a dry lifeless condescending attitude. At a minimal retraining is warranted. Preferably leave him in the back where he has no customer contact.
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December 2023 by Kevin C.
Standard Costco experience... which by default is excellent!!! I usually find everything I need without any issues.
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December 2023 by Mark B.
Worst costco ever rude employees treating you like money bag as such I'm avoiding this location , high prices inflation didn't rose up 100% my and my friends got bad expirences treating shoppers like objects
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December 2023 by John H.
Maybe it's my mid-life crisis, but I am obsessed with Costco. Naturally, when I go out of town and visit family, it's always a fun activity to go to their Costco and see what all is different. The main items remain the same, but each region might have some slight differences depending on what location you go to. First of all, in Chicago, there's a nice inner vestibule area with large garage doors to keep the cold out - makes a huge difference where the carts live and the first "impression." This location is set up "backwards" from what I'm used to. My home Costco, you enter in on the right and then snake your way counter-clockwise. This location is enter left and go clockwise. Other than the flow, you could get your bearings since the refrigerated/freezer section is in the back. Probably the "AH HA" moment is when I came upon the liquor section. In my state, alcohol is regulated by the state and their specific stores, so all retail only carries beer and wine. Having liquor from Costco seems to be a luxury for me. There was a dedicated Costco employee that helped regulate the self-check out lanes. My home Costco is a free-for-all which can be okay most times but sometimes it can be a nightmare when it is busy. Going right when it opened, the food court was surprisingly really busy that early in the morning. I can understand a lunch rush, but it was interesting to see the different food offerings this location had. Same deal with presenting your receipt to someone that counts your items at the door. Overall a great Costco experience especially with the upcoming holiday season upon us.
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November 2023 by W A.
Tires: Esteban went above and beyond to help me with my car. He was very attentive, and helpful. Very busy shop and he was so accommodating and reassuring of my tires getting fixed. I was on my way in no time. Thank you again!
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October 2023 by Bepos1luv O.
My experience today 10/21 (9:48am) was unacceptable. At the self checkout a staff member, short mature hispanic woman with a low haircut was very rude. She questioned the validity of my membership card, then had the nerve to tried and take it out of my hand, creating a hostile environment. I felt threatened and embarrassed. After speaking with both supervisor and manager, I hope Costco will train her to be polite.
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October 2023 by Alejandra F.
Lately it is always packed. They change some items after a couple of months. I don't like that,,, they I go and I can find them, like Hanna banana bread,,, raskas cream-cheese, etc fruits and vegetables are not the best anymore, I had to start buying in a different store. I only purchase non fresh items here like towel paper, laundry items, shampoo, etc. Costco it is not what it used to be.