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May 2024 by vinoi saokho
Had the door locked but open sign on and website said 7 but it was 6?
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January 2024 by Diana R.
Order was supposed to be received on Wednesday was literally being shipped An hour away from the store got sent about 10 hours away from its location and contacted the store and the customer service representative laughed at me and said there was nothing she could do.. this place is a straight up joke don't order from here unless they can learn to ship from another carrier
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December 2023 by Susan S.
if there was a zero star this place would get it. they overcharge. use poor materials, did not sew around the letter on the back , so when washed they will fall off. to make matters worse they have the worst customer service I have ever seen. The "manager(doubtful) questioned my picking up the jerseys and told me the person who purchased them had to call and verify. I understand that, but when he called ( with the caller I'd giving his name) she still refused to give me the jerseys. he finally sent her a copy of the receipt....she was still refusing. she finally threw the jerseys on the hangers at me. don't shop her. you can do much better at mlb online.
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September 2023 by Emma Bixby
Do NOT buy a jersey from here. We had to get it repressed multiple times after the letters were falling off until finally asking for a refund to get a new one from the Cubs Store. They made us jump through multiple hoops to get the refund and were randomly not there at 3 pm on a Thursday when we went to return it with a sign on the door saying “be back at 3:40”. Very unprofessional and rude employees with low quality products.
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September 2023 by joseph haras
Pretty nice things inside the store just everything around Wrigley's very expensive
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August 2023 by Kevin K.
Ordered some hats off the website. It's been 4 months and still haven't received them. They told me no refunds.
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April 2023 by Angela L.
I put an order in on a Monday. I paid for expedited shipping - almost $8 so I could receive it by Wednesday. It's already Thursday and no order. I asked for my shipping money back because this is how long it would take with the free shipping. Girl said no. It's not her fault what shipping method I picked . No refund bad business . Do not order from them and pay for shipping. It's sad a business can't afford to give a customer back their shipping money if they can't accommodate.
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March 2023 by Paul Green
Got my custom made Rowengartner #1 Jersey made here. Great workers. Great service.
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September 2022 by Vix B.
I had a package sent here by the package management service Bounce and the manager here stole it. She was also surly and rude when I asked about it. Justin, a manager at a different location, was very helpful on the phone when trying to locate the package but it really reflects badly on the business when they leave such thieves in charge of other people's property.
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December 2021 by Suzy G.
I emailed them several times to return an item and never heard back. Poor customer service obviously.
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September 2021 by Kimberly Hernandez
When you walk in its a friendly environment with great customer service. They always have smiles and great energy, which made me want to buy more.
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September 2021 by Deanna Bryant
Great Store! Very friendly environment and the customer service was great.
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September 2021 by Muhammad Badawi
Very Cool! Lots of Cubs things and friendly people!
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September 2021 by Yvette Munoz
Love how organized this store is!
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September 2021 by Jacqueline Torres
Best Store in Wrigley!!!⭐️⭐️⭐️⭐️⭐️
