-
August 2024 by J S
Branch Manager, S Hayles, VERY RUDE! Never steps in to assist tellers with frontline, as there is always a line. As the teller had to seek additional assistance to help me, S Hayles refused he and I. Resulting in the employee, who is physically challenged, to go back and wait with me, as Simon decide to go to atm instead. During my call to customer service, S Hayles yells, oh my last name is Hayles and proceeded to spell it. Very condescending. If this is the branch manager you want to lead customer service daily, she has failed you. Your teller line, AMAZING!! They need a leader to match.contacted City Bank corporate team as well.
-
July 2024 by Bianca Ruvalcaba
I arrived looking for advice on opening an account and Rodolfo was able to welcome me kindly, he answered all my questions in Spanish, his attention was excellent.
-
May 2024 by Erica Paige-Mcdowell
Do not use this branch ATM they error out and take your money and citi wll not give it back
-
December 2023 by Ray Bidochka
Why don't they have a person to do wire transfers at Western bank location all the time. Doesn't bank like to do business with there clients.
-
July 2023 by lewis ceo
What kind of bank doesn’t have a notary public to handle business for its customers I go in here to close out my uncles account, and I have to jump through all kinds of hoops and not want to date. Wish me condolences for my uncle how rude.
-
September 2022 by davion mathews
This branch never answers the phone. It is horrible and unacceptable.
-
August 2022 by Denise Slack
I just used the ATM.
-
April 2022 by Ricardo Talavera
This branch loves to close early every time I try to go at 4:30. One time I saw the person locking the door right as I was walking in and they said its going to start snowing soon. They are not concerned that they are a bank. They act like they are some unimportant retail store.
-
March 2022 by Waleed Al Najjar
Trash, only thing good here are the self serve drive through atms..
-
January 2022 by Ariel Arroyo
Worst bank ever, every time I go there’s a line to the door. The wait is usually > 30 mins, this is ridiculous. The other problem is that the closest branch is about 45 minutes away. It’s time to move to chase or Bank of America I’ve noticed they have way more branches in the Chicago area
-
December 2021 by Robin Oliver
TERRIBLE SERVICE! The tellers at this bank constantly give you a difficult time. The bank hours indicates that they close at 5:00. I went there for 2 days in a row and they locked the doors at 4:45. Why advertise 5 if you are going to shut down at 4:45? They deny you special service that other branches have no problem providing you with. You have to make an appointment to see the only one Banker they have. This is not at other branches. When I opened up a new checking account, the Banker was to order me new checks. I was waiting for weeks for my checks. I had to investigate why my checks did not arrive to find out the Banker did not put in the request. This branch provides the worst service. Unfortunately they are down the street from me, but at this point I'd rather venture out farther to avoid the poor service and constant hassle they give you.
-
October 2021 by anthoni mabtk
Worst bank I've ever dealt with, use the far superior Chase.
-
October 2021 by Moe Moe
Very bad service and very very rude ....
-
August 2021 by Windy williams
The bank manager, Simone talked so rude to me with a bad attitude! Another worker took my I D look up my info and came back to me and said he couldn't help me. This branch has really changed! Don't want to go back there
-
June 2021 by Francia Small
Very professional rather go out of neighborhood and travel here to get better service than I would close to home. Great job.
