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November 2023 by Paul Langlois
Attempted to go to security deposit box at 11:30 am on Wednesday. I was told to come back at 1:45pm since the staff were at lunch. So, who is the customer here? Poor customer service
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May 2023 by Inbar Schapsis
The level of incompetence is unreal at this branch. I seriously could not believe it, never ever will I open an account with citi now
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January 2023 by Alex Perlman
My experience is very much like the one described by Beth below. Inhuman personel - out of 20-25 calls to the call centers, only one agent was really trying to help and to understand the absurd situation... The bankers in the branch were clueless about what is going on an failed again and again to help. After trusting their sweet promises for "gold benefits", etc., I made a major mistake and have transferred a significant amount of money only to find it locked there, after my first attempt to wire out a small portion of the amount in the checking account.Total Nightmare!
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September 2022 by Kestutis Slavinskas
Very good service!!!
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May 2022 by Dj A
Best experience ever very professional and responsive ,especially Rodolfo one of the best personal bankers, always giving updates and directions how to save and what's the best for the costumer.
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September 2021 by Leslie Brinkman
Citi banks is funding climate diaster. Citi was the world’s third largest bank to fund fossil fuels with more than $188 billion in investments between 2016 and 2019!
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September 2021 by Elliot Ferwerda
Great customer service, thank you Nicole and Kim
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September 2020 by zili chen
Don't open account in this citi branch!! I opened an account this February, made a large deposit the same day and maintained the balances until now. But I never received the $ 700 opening amount bonus as they promised when opening the account. I have contacted the online customer service representative and they verified that I had met all the requirements. They said I need to talk with this branch directly to get the bonus as I opened my account in the branch instead of online. HOWEVER, the call I made to this branch can never be answered!! VERY DISAPPOINTED ABOUT THIS BRANCH!!
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July 2020 by Kevin Wu
Their service is bad. They let customer wait for long time.
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May 2020 by sabrina brown
I want to thank Citi - Bank in their need towards staying open and taking a huge risks in the mists of this pandemic in continued services with the public. Most banks are closed and are offering limited services, drive - through services, ATM and phone calls to their customers and possible new customers. This branch is open and you can talk to a live Personal Banker and the tellers are working the tellers both still at this location. I was in need of opening a new bank account with a bank that offers a diversified portfolio of products and services. The current bank that I have a present account with is a much smaller bank and offer limited services. Despite some issues I have heard about this bank from others over the years, Citibank is worldwide and no matter where you go there is either a branch, location or ATM available for you. So I went up to the window, went to the door, it opened and much to my surprise someone was available to serve me and there were tellers there to assists customers as well!!! There was only one Personal Banker available and her name was Kanisha R. She was helping another customer, but it didn’t take long before she was able to assist me with opening a new account. She was abhelpful, kind, experienced professional and her knowledge and quick guide to the banks services and starting my online banking services made the experience well worth me coming in during these challenging times. The whole meeting of opening my new account probably was a process that lasted thirty minutes at the most. So if you are seeking a new account or have questions involving a existing account or looking for some one on one personal assistance than you might want to stop in at 69 W Washington location. Again, thanks for opening your location to the public and taking a chance in servicing US - THE CUSTOMER and thanks to Kanisha for her providing excellent customer service experience to me!!!!
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December 2019 by Emma Walker
Love this bank!
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October 2019 by Kiran Patel
Very friendly customer service
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October 2019 by Selena Duyker
I like it
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September 2019 by Linsay King
The service at this bank is fantastic!
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September 2019 by Beth Daniel
If I could give a zero star I would. Do not use this Bank! I opened a savings account two months ago. I submitted all the requested documentation. Transferred a significant amount of money to the account and have not been able to access my money for the past two months. Each time I have called their customer service I confirm they have all the necessary documents and they tell me they will escalate the situation and I will hear back in 48 hours. Never have they contacted me. Every time I contact them I get the same run around and no one can give me access to my money. What a nightmare, and seemingly illegal tie up of my money. VERY VERY dissatisfied beware and do not use them for anything!!!
