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June 2024 by Nikolas Skilnik
I would like to give a shout out to Nancy and Martha for providing me with excellent customer service. Give those ladies a raise! haha
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September 2023 by Peter M
Mmm... Cash....
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February 2023 by Reyna Ruiz
I’ve been with citi bank for many years and Nancy is my preferred banker! She is very helpful and profesional. Highly recommend her and this branch.
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December 2022 by Omar Sierra
I stepped in to apply for a credit card and I was attended by Nancy. I have been looking to apply for my first card and she made the process very simple and easy. I left feeling very happy with my service. I'd recommended visiting this branch they really care :)
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December 2022 by Helen Chan
As the other reviews had said, the customer service here is absolutely horrendous. Don’t waste your time at this branch or at Citibank. Their favorite phrase is “come back” when we are trying to figure out answers. Then, they get annoyed because they see us so many times for actually coming back. I asked for a number to call, and she gave me the general Citibank number and told me to pick option 1. Option 1 was “to continue this call in English, press 1.”
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December 2022 by Cookies C.
As the other reviews had said, the customer service here is absolutely horrendous. Don't waste your time at this branch or at Citibank. Their favorite phrase is "come back" when we are trying to figure out answers. Then, they get annoyed because they see us so many times for actually coming back. How do I know they were annoyed? Eye rolls and attitudes. The lady that was "helping" us didn't stop the attitude until I got upset, and I made it clear I was upset. I asked for a number to call, and she gave me the general Citibank number and told me to pick option 1. Option 1 was "to continue this call in English, press 1."
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May 2022 by M.E. J
Always professional and courteous. Been frequently there 20 plus years.
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April 2022 by J mui wu
I had trouble with online banking, if I could have solve it myself just by doing it online or calling the number in the card, which I did before going in to this branch, I could have save my time and they could have kept my account. Costumer service here was so helpfuless they ended up suggesting me to close my account, like don't you think you pay a lot on advertisements for people to open accounts with you but you tell a costumer to close it? Ridiculous.
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March 2022 by Shelby C.
Extremely racist and discriminatory practices. I would recommend that any who is a black to not patron Citi Banks. Especially, where Asian Americans dominate and are insistent on giving black people in America a very hard time. The details of this review are irrelevant but if anyone would like to know more, I am more than happy to share via personal chat.
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February 2022 by Salomon Mancilla
Good experience to people help me and they are compromised with his service is thank you Mrs Nancy Martinez
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February 2022 by Lys F.
Feb 10th my bank account was wiped clean by a fraudulent zelle payment. I immediately notified Citibank who started a claim and said it will take 10 days for them to review the information. This was my rent money. The hack went through their phone app. This isn't an account that as a balance that accrues interest. Of COURSE i need the money sooner than 10 days. I did nothing wrong and now I am F****** I don't even know what I am going to do if they don't give the money back. called the citibank main office and went to the branch for help. Nothing.
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December 2021 by Thomas Lynch
4 workers including the manager behind the desk10 people in line 1 teller is only qualified to help clients...20mins to cash a check...
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March 2021 by vic huang
The customer service don't pick up phone.
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July 2020 by Catherine Ellis
I really wanna give them no stars, I just opened up an account and was issued a temporary debit card that did not work and I called the office for them to not know and kept transferring me around with no help in the end so now I am sitting here with a debit card with cash on it and can't use it,there customer service really really sucks big time
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May 2020 by Alexandr Caraus
Average...
