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February 2024 by Good Life
That Hispanic lady is not professional at her job , very rude , she need to be cleaning toilets with her attitude, if she a manager I feel sorry for these branch ,
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December 2023 by A Google User
Horrible horrible customer service by the teller named Julie Villarreal. As a citi Gold member I have been going to this citi bank branch for years and I have never had this bad of customer service experience from a teller like Julie Villarreal. Was inpatient and was in a hurry to help the next customer in line who she knew. I will not only never go to this branch again, I will also be moving my business to another bank.
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December 2023 by Vince T
Horrible horrible customer service by the teller named Julie Villarreal. As a citi Gold member I have been going to this citi bank branch for years and I have never had this bad of customer service experience from a teller like Julie Villarreal. Was inpatient and was in a hurry to help the next customer in line who she knew. I will not only never go to this branch again, I will also be moving my business to another bank.
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December 2023 by Nancy Morales
Christian was super helpful in answering all my credit card questions and he made sure I got all the information I needed.
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November 2023 by bhavesh gupta
Worst branch I have been to, been a Citi customer from 10 years, they have recorded my information incorrectly and refuse to correct it via phone. Also did not provide me details related to the branch manager so that I can document the same.
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June 2023 by Eugene Jackson
I waited for 15 min at 11am and no teller ever came to the desk. Several personal bankers chatting away in their offices. Does this location no longer have tellers? I walked out.
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December 2022 by Ann M.
I hate saying bad things about people, but this place has provided the absolute worst customer support. We have been given misinformation over and over, that we took action on, and it caused months of delays and missed deadlines and screwed up our accounting. We are stunned at how irresponsible and reckless this bank is. Absolutely stunned.
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October 2022 by ZZ
The branch manager wasted an hour and just told me he can’t open an account for me. Great job citiEdit: the manager constantly made phone calls and went outside. A total waste of time. Never going to citi again
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October 2022 by Hari Sankar
Please do not trust citibank. My spouse was chatting online on their website and a hacker called her back to steal money using remote desktop access! CitiBank has no security for your money.
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September 2021 by Love Renee
They have terrible customer service I closed my account in April still haven't received my money it's august every time I call they say call back in 24-48 hours or we issued a check wait 10-15 business days it's been months and keep getting the same run around do not bank with Citi bank
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August 2021 by Felicia Renee
They have terrible customer service I closed my account in April still haven't received my money it's august every time I call they say call back in 24-48 hours or we issued a check wait 10-15 business days it's been months and keep getting the same run around do not bank with Citi bank
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February 2020 by Frederick Fayne
Citibank as hole is terrible to its customers and back office issues are shared with them. The customer is unconvinced and put on hold to they discreation. The call centers hangs up on you and the lack of service I see why they are number 3 compaird to Chase & Bank of America.
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June 2019 by Denis Masyukov
Had a bad experience in this branch. One of the bankers misdirected me on getting the cash bonus and the corporate office wasn’t helpful at all. Don’t trust these people with your money
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April 2019 by Piotr Buczak
The relationship managers at this branch do not know what a good relationship between bank and a customer means.
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March 2019 by Amol Shelat
Terrible hours. Only open only until 4 most days and so few branches in the city.
