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August 2024 by India Rios
I had a horrible experience with Monica. She refused to allow me to withdraw funds from my account. She claimed that if I had an ATM card I could used the ATM. Make that make sense either the funds are available or they are not. I definitely feel like I was racially profiled as a black woman. I have had the account for 3 years. Then instead of trying to help me I was told to call costumer service. I spent an hour in the branch for nothing. When I asked to speak to the district manager I was told that there wasn’t a direct customer contact. I am closing this account.
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November 2023 by bonita ontiveros
Monica was very customer focused, fast and efficient. She answered all our questions without feeling rushed. We will definitely recommend her and Citibank
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October 2023 by Lucy “Lucy g” Gallegos
They have the worst service. The two time I tried to go in to open a new account i had to wait , no problem with waiting when u see them working and working with them clients but when you see them all talking & drinking there coffee like people pls take care of your customers.
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July 2023 by Socorro Caraballo
Very reliable and very helpful
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June 2022 by Mario Rodriguez
(Translated by Google) The monotonous hi week after week is permissible, seeing as every customer has to be greeted, but for there to be a wait every time I come in? Come on now, management. We need to get all hands on deck, not merely stand by the entrance making casual conversation. The latter works, of course; but when you have a line, you have a business and customers to attend to.I'm going to need you to move your hands a little faster, since the fake-boring greeting won't change it for me. I am going to need you to put more effort into the urgency, but even more into the details of my transactions, as I had to go back twice today simply because my money transaction was not completed.They are with our people. Act like you're genuinely happy to go to work and help our people.***This is more so directed towards the lady (seemingly the manager) at the front who stays perusing herself in her well-ironed suit greeting everyone, but whom I rarely see actually getting transactions in and out the door).(Original)The monotonous hi week after week is permissible, seeing as every customer has to be greeted, but for there to be a wait every time I come in? Come on now, management. We need to get all hands on deck, not merely stand by the entrance making casual conversation. The latter works, of course; but when you have a line, you have a business and customers to attend to.Voy a necesitar que muevan las manos un poco más rápido, ya que el saludo fingido-aburrido no me lo cambian. Voy a necesitar que pongan más empeño en la urgencia, pero aún más, en los detalles de mis transacciones, puesto que hoy tuve que regresar dos veces simplemente porque mi transacción de dinero no fue completada.Están con nuestra gente. Actúen como si estuvieran genuinamente felices de ir a trabajar y ayudar a nuestra gente.***this is more so directed towards the lady (seemingly the manager) at the front who stays perusing herself in her well-ironed suit greeting everyone, but whom I rarely see actually getting transactions in and out the door).
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June 2022 by 2429cirilo
(Translated by Google) The employees are very kind(Original)Son muy amables los empleados
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February 2022 by Devon Gooding
Joel, at the branch on 26th street is an awesome staff, he is very helpful helpful and knowledgeable. Need more staff like him at the other locations
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January 2022 by Neza Kitchen
The monotonous hi week after week is permissible, seeing as every customer has to be greeted, but for there to be a wait every time I come in? Come on now, management. We need to get all hands on deck, not merely stand by the entrance making casual conversation. The latter works, of course; but when you have a line, you have a business and customers to attend to.I'm going to need you to move your hands a little faster, since the fake-boring greeting won't change it for me. I am going to need you to put more effort into the urgency, but even more into the details of my transactions, as I had to go back twice today simply because my money transaction was not completed.They are with our people. Act like you're genuinely happy to go to work and help our people.***This is more so directed towards the lady (seemingly the manager) at the front who stays perusing herself in her well-ironed suit greeting everyone, but whom I rarely see actually getting transactions in and out the door).
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October 2021 by Neza Kitchen Taco Joint
(Translated by Google) The monotonous hi week after week is permissible, seeing as every customer has to be greeted, but for there to be a wait every time I come in? Come on now, management. We need to get all hands on deck, not merely stand by the entrance making casual conversation. The latter works, of course; but when you have a line, you have a business and customers to attend to.I'm going to need to move your hands a little faster, since the mock-boring greeting doesn't change. I'm going to need you to put more effort into the urgency, but even more, in the details of my transactions, since today I had to return twice simply because my money transaction was not completed.They are with our people. Act like you're genuinely happy to go to work and help our people.*** this is more so directed towards the lady (seemingly the manager) at the front who stays perusing herself in her well-ironed suit greeting everyone, but whom I rarely see actually getting transactions in and out the door).(Original)The monotonous hi week after week is permissible, seeing as every customer has to be greeted, but for there to be a wait every time I come in? Come on now, management. We need to get all hands on deck, not merely stand by the entrance making casual conversation. The latter works, of course; but when you have a line, you have a business and customers to attend to.Voy a necesitar que muevan las manos un poco más rápido, ya que el saludo fingido-aburrido no me lo cambian. Voy a necesitar que pongan más empeño en la urgencia, pero aún más, en los detalles de mis transacciones, puesto que hoy tuve que regresar dos veces simplemente porque mi transacción de dinero no fue completada.Están con nuestra gente. Actúen como si estuvieran genuinamente felices de ir a trabajar y ayudar a nuestra gente.***this is more so directed towards the lady (seemingly the manager) at the front who stays perusing herself in her well-ironed suit greeting everyone, but whom I rarely see actually getting transactions in and out the door).
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May 2020 by Alexandr Caraus
Average...
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October 2019 by Cheyenne Hart
Great banking experience, thanks for everything!
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July 2019 by Karla Munoz
(Translated by Google) This morning I received an excellent service from the employees. My complaint is that they should fix the air conditioning since I was only a few minutes there and it is too hot, so anyone gets in a bad mood and then we complain about poor service of the workers.
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March 2019 by Boxer
(Translated by Google) In this place it is always a problem for the representatives to attend you. You have to wait a lot.
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January 2019 by Ines B
THE ABSOLUTE WORST!!
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November 2017 by Ile Alaniz
(Translated by Google) A month ago Habri an account and so far I have not been able to solve my problem. I can not access online banking. The director of this bank sends me from one place to another without doing anything. I will complain to the state consumed by the lousy service !!!!
