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August 2024 by Sze Lin Pang
I wasn't told I needed to wear a shirt that had easy to roll up sleeves for an injection, a big fuss was made over it because they didn't have any gowns on hand and had to find one. They tried to make me feel stupid for not knowing. The nurse caused one of my veins to collapse when she was trying to insert a needle! Then a man came in screaming at her " what are you doing? You eviscerated it!" They didn't bother to explain anything of what was going on to me. It was very stressful and I almost had a panic attack. When I asked if we could take a break it was " no we are behind schedule". He was very brusque and rude. This place is a chop shop. Avoid if you have options.
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July 2024 by Devin Wells
Don't come here if you want your doctor to review your imaging!
I really regret having my imaging done here. It's very difficult for your doctor to receive the imaging afterwards.
They have the ability to share imaging online but not for patients, and only for certain doctors.
They have the ability to mail CD's but only if a doctor calls to request it, patients cannot request imaging to be sent to their doctor, nor will they send CD's to patients.
They do not offer to give you CD before you leave your appointment. You have to request it, if you don't you will be required to come back to the facility.
Very poor customer service, you can definitely feel the place is a for profit business that happens to provide medical services. It should be the other way around.
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May 2024 by Norah Weyer
Front desk woman was incredibly rude and not helpful
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January 2024 by Marcus Stemple
Honestly one of the better medical office experiences I've had. I've been here for two different things (ultrasound and x-ray), and in both cases the staff were nice, the appointments started on time, and billing / payment were simple and affordable.
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December 2023 by Shon E
The facility is nice, however front desk staff and billing department are VERY RUDE! When dealing with conflict and and questions about the policies the staff would rather put you on hold for long amounts of time in hopes of you hanging up and when you call back they send you to voicemail and don't return call
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December 2023 by Mikhail Lazovskiy
Terrible customer service and an even worse person at billing. They did a procedure without getting pre approval. Turned out what they did was experimental. I made a mistake by paying them while my insurance was reviewing the appeal. In the end they billed me a retail rate of $954 for a procedure that would have been $100-300 per insurance rates. Never going to them again. They are not in it to help customers. They are just in it for the money. Go to other places like SimonMed. I got much better service from them.
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October 2023 by Kim Reynolds
I have been a repeat customer here periodically since 2016, but trust the terrible reviews you’re seeing from the past year or so. Phone staff screws up basic scheduling of an X-ray, then front desk woman acts like she’s doing me a favor fixing it. But after all that - their internet is down and she has no idea how long it will take before we can fill out the intake forms. But hey, she’s waiting for a manager to finally call back and I’m welcome to take a seat and hope for the best - don’t forget to pay us though! This is the problem with a rock bottom work force - we’re willing to hire anyone with a pulse and a bad attitude. Go to Precision Imaging over on Clybourn. My daughter had an MRI there recently and they were small but top notch service.
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October 2023 by zach harris
Really terrible customer service. They repeatedly failed to properly enter my insurance pre-authorization. I'll never book here again.
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September 2023 by Annette Ward
Courtesy service, fast, knowledgeable and explain procedures beforehand.
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July 2023 by Rob Roiner
They were friendly and happy to help when it looked like insurance would cover the procedure. They then called me multiple times to ask what I would do because insurance wouldn't cover the scan. I asked about out of pocket... I was willing to make a down payment and was short just 150 dollars. They turned me down. Welcome to un-healthcare.
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July 2023 by Foodie W.
They claim their average CT price is $258. Was quoted $500 today. Obviously which specific type of CT you need will affect the price. But with an advertised price of $258, there has to be some that cost significantly less than their "average". Not sure how that's possible
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June 2023 by Anthony Tate
Strongly suggest looking elsewhere for services that Chicago Northside MRI Center is offering. They quoted my service prior to going in and the bill came back $600 over the quoted price. They refused to show billing details when I asked for them. After 3 months of asking, they finally provided invoice details but only after sending me to collections.They never sent statements via email and only through mail. Their bedside manner was extremely unprofessional. The technician straight up told me he opens up products that they won’t use just to bill insurance. When insurance doesn’t cover them, us patients are left with the bill. I would save the headache and avoid this company at all cost.
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June 2023 by Mark M.
I had a very pleasant experience this morning. I had a CT scan for possible kidney stones. The actually took me in before my scheduled appointment. The technician was very concerned for the pain I was experiencing. She explained I can call for email results tomorrow. That the ordering doctor would see them first. I don't anticipate the billing problems that many reviewers here describe.
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June 2023 by Dorothy Radke
Absolutely terrible. Over 90 minutes after my scheduled and confirmed appointment and still waiting. The option presented is to reschedule. And likely have to wait again.Think twice before booking with this location.
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April 2023 by Maggie K.
I've been to this facility a number of times. Not only are they cheaper than any quote I've ever gotten from the hospital system, but Office Manager, Corey, goes above and beyond to assist in scheduling and insurance authorization. The techs are friendly and you get the images before you leave while you wait.
