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April 2024 by Bao Hoang Vu
Nice and friendly service
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January 2024 by Aesha Ray
Completely lied to and opened a credit card account without my consent. Now I am faced with a hard inquiry on my account. They definitely take advantage of you and prioritize getting their commission and not what you came in for.
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July 2023 by John Meyer
The personnel at this location are always very attentive and helpful. The one drawback is that they often do not have a notary public available. I consider this a significant oversight inasmuch as customers normally expect to be able to get a document notarized at any bank location.
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September 2022 by Jack McKeague
I went here as a last ditch effort to exchange my US Dollars into Canadian dollars for an upcoming vacation. I first went to the currency exchange located in the north bridge shops, but the kiosk was empty due to the covid labor shortage. This chase provided the service I needed and got the money within just a few days. Staff was excellent and very friendly with the whole thing. So if you also want to exchange currency for a vacation coming up, chase (if you have an account with them) can help you with this service.
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September 2022 by mjed shackour
Thanks for your help and support ?You are doing a wonderful customer service ??Thanks miss alex for your wonderful customer serviceThe team work very hard and in harmony and all the associate work very hard non stop and they are very nice ? ? I give them a ten over tenIf you need anything paperwork or checks or paying your credit death or withdrawal cash money or transfer money from account to account or pay bills for a business or put checks in your business account or .... You know the perfect place chance bank can do all of these at grand and FranklinChance={chase him or her dreams and come to earn points when you open a chase bank account}∆~Thanks ?? for all your help and support mj
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August 2022 by Justin Bhandari
I would give zero stars if possible. The customer service at this branch is horrible. This is the branch closest to my home, but I try to go to other branches to avoid the staff here. If you have questions or need help, good luck. They’ll just repeat canned corporate lines at you. The whole point of having a branch is so you can presumably have a human interaction, but given how they operate Chase should just close this branch and replace it with their automated 1-800 number. You would get the same level of service.
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August 2022 by Channing Choi
I recently went into this Chase location where Sam D. provided me with excellent expertise. His reccomendations were extremely helpful where I was able to advise my financial next steps with several recommendations/ options. Immensely appreciated!!
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July 2022 by Corinne Zollinger
I’m a Chase customer and have been for years. I work nearby at a neighboring restaurant, because I’m a server I like to deposit cash regularly, but there inside ATMs are not accessible. I have tried using my Apple wallet, my physical card. But it won’t let you in the building, they have a drive-through but when I’m getting off work late at night it doesn’t feel safe to deposit cash through the drive-through where I could be robbed. It’s the only chase close to my work, and there’s no Chase close to my home. So I have to go out of my way to deposit cash. I work during normal business hours, so I don’t have the ability to go in when they are open. It’s very disappointing.
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March 2022 by Chris Graver
Not open on time, filthy lobby, atms regularly out of order
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February 2022 by zhanhong zhang
I had horrible experience in this branch 50% of time I used this branch. They lured me to start account with them with $250 incentive, but never paid it.They made me wait for long time almost every time. They over emphasis rules, don't care about customer experience at all. The thing they claim they could not do according to their rule which they search for 20 minutes right in front of me. And It was done by another bank branch down the street with not question asked.
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September 2021 by Mike Cherwin
Slow - Slow - Slow - Service Waited a long time for a Personal Banker. During which time she says - be right with you. She finishes with a customer,locks her drawers and says - gotta go. So I asked where. She answers “Lunch” She smiles and leaves. Had to wait another 40 minutes before another Banker handled my 4 minute banking matter. Other Chase Branches do an excellent job. Just not this one.
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September 2021 by Mariappan Subramanian
Never thought opening an account could be so quick and easy. Thank you so much Selena Escojido for making the whole process so pleasant.
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September 2021 by Ali Hussain
Stood in line 10 mins to get a cashiers cheque of $8 with the fees of $8 and while waiting for my cheque they asked me to wait on side so, they can take another customer . But they weren't able to do that before. Just amazed. How chase rips you off everytime and i am just surprised everytime with their Customer Service Skills and ways of taking people money. It should have been free
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August 2021 by SoliDeoGloria
I stopped by to use the ATM. Then I asked where the bathroom was and I was told by a personal banker that they don’t have a bathroom. I guess this branch does not offer a bathroom for their clients. Very disappointed :/
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June 2021 by RickAndZoesBigAdventureTime !
Typical chase bank, clean, and quick.
