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November 2023 by Shamontiel V.
Long story short, someone stole one of my checks from a mailbox, which led to a week worth of monetary drama. But I must admit that in-person Chase bank reps have been super easy to work with and resolve this quickly. After handling some transactions at one bank, I needed to return and came to this one. My appointment was with a lady named Pretty, which for obvious reasons, I definitely wasn't going to forget her name. (That name is way too much pressure, by the way, but she was a blast! Her dog story tickled me.) I was so happy to see that she also can get flustered by the automated system and the phone reps who answer every single question but what you actually asked. I always feel bad when I rush them along to get to my question (after 50,000 verification questions), but considering the reason I was in the bank, the lengths Chase goes to in order to make sure you are who you say you are makes me appreciate them in a different way. Pretty was great. Chase was efficient. There were some hiccups that I couldn't avoid, but they were quickly resolved. So kudos to Chase (and Pretty).
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December 2019 by Vanessa H.
Such an awesome experience! The staff here are always so friendly, and looking for several convenient ways in assisting the customers as myself. I'm always in an out within a matter of minutes!
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April 2019 by Jim J.
This is my location I like to go to, it is near a shopping center I also frequent. This particular day I encountered Frankie. I was in a rush and it was no line, so I went to his window. He was very pleasant, smiled & courteous. He helped me with my transaction and I was on my way. I know it's common practice to ask about my weekend but I don't enjoy being asked. Because I know you don't really care. It seems fake nice. Other than that....I will return. Good job guys!
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May 2018 by Chicago N.
I've only had dreadful experiences here. Liz the teller acted maliciously the first time I met her, then spiteful on the second. She has succeeded in her attempts to keep me out. Pedro the manager was no help, and lacks the training to effectively manage this branch. If you can, head to Evanston or Edgewater, their staff are much more pleasant.
