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March 2024 by Nikolas Skilnik
Although I have had terrible issues dealing with Chase as a whole the branch manager at this location Samuel Rosa is a true gentleman and professional. He is a MAJOR asset to Chase and deserves all of the recognition he gets. Thanks again Sam!
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March 2024 by David Joseph
Horrible customer service and Horrible banking. Waiting times above 2 hrs to meet a banker. New management needed
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February 2024 by Nathaniel Froikin (Nat)
No ATM access after 8pm?
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December 2023 by Jordan Ezsak
I just left this branch and the experience I had with one if the bankers was nothing short of unacceptable .the blatant rudeness dismissiveness of the banker was an awful experience I already don't do my investing or my real-estate loans with chase this experience has me considering ending the relationship all together.The banker was over six foot younger looking and sat in a middle cubicleI hope he learns better customer service skills and possibly some empathy
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December 2023 by Emma Husar
I entered the establishment in a hurry and a bad mood — I left with a newfound pep in my step!! I was first met by a jolly gentle-fellow who directed me to the line (though even without his guidance it would have been quite obvious where I was destined to go). When i approached the front of the line I was in a haze and didn’t realize a teller was available; thus another attentive and delightful banker stepped in to save the day, waving me onward - my time to meet the teller had arrived! The teller herself was bright, bubbly and with pleasant small talk alone she single-handedly renewed my hope in Humanity!Good vibes at this one ☝️
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August 2023 by angel trevino
ATM closes at 8pm…. Other branches at least stay open til midnight. 8pm is unreasonable especially when it’s the only Chase bank in the neighborhood.
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July 2023 by Julia Colvin
Worst of the worst banks in the world. Don't bother to call; you'll be stuck in the IVR and never get out.
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April 2023 by Huyen Nguyen
I came in for a signature or stamp on my bank statement (which was required for a financial proof) but Ms. Wong said the bank doesn’t sign or stamp on bank statements?! So I left and went to another branch and they stamped it for me in no time with no question at all!?
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April 2023 by Maritza Hernandez
Gio was very nice and helpful and helped me set up my digital wallet. Would recommend to go with him for help.
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March 2023 by Jesse Freeman
I wish I can give zero stars. I went to cash a post dated check for 2k that I got from my dad and they lied and told me they can’t cash post dated checks which is a lie, and secondly they said he had restrictions set up on his account which won’t allow me to cash which is another lie. Went to my neighborhood Chase in Hyde park and cashed it with no problems. It’s always our own kind that puts us through the most
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January 2023 by MED CONTEC
I been using this location for years, and today I just got the best overall service from a guy name Giovanni, he is kind and professional. Walk out with a big smile!!
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January 2023 by Michael Umlor
You can't access the ATM during closed hours
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December 2022 by Dee McMaher
Joyce Wong has absolutely awful customer service and was rude even though I was just sitting on the couch waiting for someone to be available and did not even ask her for anything. I was there for a very sensitive and personal reason and she made it 100% worse that I ended up walking out.
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August 2022 by howard walton
This is the worst Chase Branch I have ever visited. I will not ever go back there. After waiting 20 minutes for the notary, she skipped over me and waited on the Madeiran man like I was invisible.
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July 2022 by Ana Rivera
Very rude tellers that just tell you to use the app so they won’t be bothered to do anything. Was told over and over ‘use the app’ in-person service is terrible and not wanted
