The impeccable customer service by the private bankers is the reason this grade is given! I've been trying to process an IRA through Chase and only bc of the persistence of Private Client Personnel were we able to resolve an ongoing issue for over 4 Months.
March 2024
Although I have had terrible issues dealing with Chase as a whole the branch manager at this location Samuel Rosa is a true gentleman and professional. He is a MAJOR asset to Chase and deserves all of the recognition he gets. Thanks again Sam!
September 2023
A big bank, especially some branches, has staff who are proficient in Chinese (Cantonese, Mandarin) and the service is very enthusiastic.
