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June 2024 by Eliezer Napoles
Very good personal bank, very good people
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May 2024 by Juan Lopez
Went inside to get money out and my wife who's pregnant, asked permission for her to use the bathroom and they refused to let a pregnant woman use it.... will not be coming back ever again.
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April 2024 by Enrique Sanchez
Unable to access the atm at 9 pm on a weekday. Ridiculous
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April 2024 by Charles Huoson
The bank tellers their are always nice and friendly I like going to this location because of them???
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February 2024 by Joe Rosen
Had to wait two weeks for an appointment. I asked Juan Serna what I needed to bring. He gave me a list. When I got there, he said I was missing something (that he did not tell me I needed in advance). He also was so nonchalant like he didn’t cause me any stress at all. He’s just like yea you need it. Bye. Now I have to set another appointment and wait weeks to open this account. Sufficed to say I won’t be going back to Juan Serna or this branch ever again.
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February 2024 by aida pineda
It is unfortunate that I am forced to write this letter but the service I have received from Juan Serna has been sub par and extremely disappointing. I service 3 companies and had planned to change my banking needs to Chase as an option, however after my recent experience with JuanSerna I am left to reconsider. Juan does has a poor attitude and am uncertain who or why he is allowed to represent Chase. Every time I need his assistance with our banking needs he is. It helpful and rarely give us options. Recently, I scheduled two appointments with him to discuss issues and concerns with our banking needs and rather than offer solutions it was clear to me that he was not paying any attention to us and our concerns and furthermore on several occasions I had to repeat information to him. It also seemed like he was bothered by our concerns and had a bad attitude from the beginning of our conversation.I also want to note that the first time he serviced us, he was in a hurry to finish our meeting and we felt extremely rushed and left the bank disappointed. By coincidence, we remained at the bank a few minutes later and a short moment after our meeting ended we saw Juan come out of the bank behind us only to discover that his family or friends were outside the bank waiting for him (perhaps to go eat, on a personal matter) which leads me to believe that is the reason why he was in a hurry and we felt rushed. Now I understand people have lives outside of work but we are a client that does bank g with him and Chase and his urgency really showed us his lack of professionalism!We currently use Chase and that branch to deposit money to our customers and clients but after so many bad experiences with Juan, we are reconsidering moving our business elsewhere, especially if Juan continues being our banker. Everyone else at that branch is always helpful from reception to the tellers but I simply cannot get over the fact that our personal business banker has such bad attitude and service towards us. I hope this correspondence brings to light Juan’s bad attitude and that Chase rectifies this situation before I really consider moving my accounts and business going elsewhere
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December 2023 by Gaby & Miklo
I'm making this review for my mother. She just went to get bank statements.Sje said Melenie CedilloAssociate Banker was very sweet and kind. My mom is very appreciative of her kindness and patience! ?
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September 2023 by Jose Gonzalo
Excellent service
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September 2023 by joseph A
Friendly and punctual staff for appointments. Greetings ?
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August 2023 by Karla Gomez
Dafne was so helpful and was able to solve an issue I was so done with. Excellent customer service from her and 2 other workers I had the chance to speak with also.
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June 2023 by Dave White
The female teller with glasses was very rude I don’t know if she doesn’t want to work there or what but she need’s professional customer services skills.
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June 2023 by Raul R.
I came to the bank today 6/5/23 around 2:30pm. I am 72yrs old been coming to this bank for many many years the teller that I haven't seen before couldn't find me in the computer and called the manager and he found me but he said I couldn't do my deposit for one letter that was different on my last name, it's been Like that since the account was opened and never had a problem till today. I went to a different chase bank and I made my deposit with no problem at all. I will never come to this bank any more the other chase bank was very friendly and very helpful.
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January 2023 by Ana P.
I wish I could give this location a 0 rating. I stopped by after hours and 7 people walking around...none of them could throw a pen through the doors. It is unfathomable to me that there is no human decency. They closed down one of my favorite locations and kept this one open???? How!???
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December 2022 by Lucia Guadarrama
Made an appointment 1 week prior. Only to get a call the day before to “confirm my appointment” and I do confirm it. And then get called later to see if I can come in 4 hours prior to said confirmed appointment and I couldn’t so now my appointment can only be taken the following Saturday. Horrible customer service from Juan Serna. Should really learn to speak directly and clearly with out run arounds.
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October 2022 by Diana Sandoval
I went into bank today and Jose Tzintzun was wonderful in helping me. He is smart, compassionate, patient and took care of the details of closing and opening accounts. He answered and took care of all my questions.
