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November 2023 by Marty H.
Piling on to say I've had exactly the same problems for years, and then some. Chronically understaffed, extremely hard to reach by phone -- one time I called 5 times in a row, each time getting cut off while waiting in queue from 20 to 40 minutes. Yesterday, I went in person to check on a prescription refill that had been "out of stock" for 8 days. Waited in line for 20 minutes, watching staff fumble through multiple bins to find the prescriptions of people in front of me. Noticed while I waited that somebody's lunch was sitting on chair in the pharmacy waiting are while staff walked by it -- not very sanitary or attentive to the environment. When my turn came, I asked why they hadn't ordered my med from another store. Staff person didn't know. Asked why this common med was so delayed. Same answer. Asked for advice about what do as I had been waiting for 8 days -- the answer was to try another location. Walked to the the Walgreens at Michigan and Chicago, was in stock, filled in 15 minutes. Another concern: The med list I maintain on the Walgreens website doesn't reconcile with the med list in the Walgreens automated refill phone system. All of this adds up to a medication safety concern, as well as just plain bad service that seems entrenched as normal for this store
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October 2023 by Kenneth M.
I have been a customer at your pharmacy on and off for years, but today's experience was beyond disappointing. It's become apparent to me why I stopped coming here in the first place. The way your staff treated me was nothing short of disrespectful and unprofessional.It's concerning when I am standing right there and the person at the front counter chooses to talk to me through another staff member as if my health concerns are a joke. This level of rudeness and incompetence is unacceptable, and it's completely contrary to what one should expect from a healthcare provider.As a loyal customer, I expect to be treated with respect and professionalism when I visit your pharmacy. I hope you will take this feedback seriously and make the necessary improvements to ensure a better experience for your customers in the future. I have no choice but to take my business elsewhere.
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October 2023 by Natalee J.
The pharmacist, Michelle, was very insensitive to a situation where Walgreens had been incompetent at refilling a necessary medication that was out of stock temporarily and then promised for pick up after a week of going between pharmacies she would not fill because it was never canceled at the other pharmacy which was closed and then canceled online but didn't process quickly enough, resulting in yet another day without medication. This pharmacy needs to close -very disorganized and unreliable. The technicians are asking for customers to do their job by going between their pharmacies to cancel and coordinate prescriptions-this is nearly impossible for an elderly or sick person to navigate: You'd think an educated pharmacist would have sense to remedy this kind of issue with a better solution than excuses of staffing issues. I fully support the walk out and close down of any Walgreens that cannot uphold a vital part of the healthcare system. I give the staff and process 1 star for being the pits You'd think with the technology today that the pharmacist would have some ability with their own computer system to manage a cancellation in order to refill a script properly. I could not be more disgusted in the pharmacy employees and process at Walgreens. They would be better off not existing and such a let down to the community they cannot serve.
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October 2023 by betsy s.
Dirty, gross store. Long line at the pharmacy with at least two people who were actually crying about how difficult it was to get their prescriptions filled.
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September 2023 by Susan B.
This is generous as should be 0 stars, as this Walgreens pharmacy as well as 2 others I have visited are all terrible. I use to go to CVS and what a difference!!! Walgreens corporation should be embarrassed by how poorly run their pharmacies are. The pharmacy staff is awful. I went to pick up a prescription after I received a text that my prescription was ready. There were 2 prescriptions but they only filled one and had trouble finding it in the mess of bags. Then they finally found it and when I asked about the second one, The pharmacy tech said I would hav to wait an hour and a half for them to fill it! Help!
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September 2023 by Anthony A.
Dirty store, empty shelves and terrible customer service. We stopped in because we were across the street at Portillo's. Never again. We have to customer service to purchase liquor, it's locked behind a cage. After waiting over 5 minutes the guy mozied over like he was in the backroom sleeping. At checkout they have to scan your DL, to verify you're of age. The guy at the counter was an idiot. He made smart comments about my age, about us being married and about buying alcohol. Really? Just overall needs new management to clean up staff and store.
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September 2023 by Tim C.
The worst pharmacy with rudest staff ever. Urgent care called in an Rx for a pain med got torn Achilles tendon hours ago. It still wasn't ready and the pharmacist was on an unannounced 45 minute meal break (no sympathy here- I'm a pharmacist in pharma R&D who routinely takes 5 minutes lunches at my desk while doing meetings, etc). They blamed the number of Covid injections they had to give today. Maybe they should require appointments like every other pharmacy so they can focus on their core business).
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July 2023 by Jackeline C.
THE HEAVY SET SHORT employee or whatever she wasWith the Monroe piercing and blue chipped nails that was there on Friday night @ 10:30pm ( had no name tag ) needs to get fired and go to the ring and let that anger out. Mad for doing her job and was wrong every time. Kept walking away saying profanities at the top of her lungs and got herself out of breathe and was extremely unprofessional. She was making sure we heard, she wasn't going to help us because there was a "line" but, we were already in line waiting to load our card. Kept saying she couldn't load my card and it kept going through so she felt some type of way that I even knew her job better than her. And then said that Pedro probably allowed us immigrants to put money in our cards. Which was extremely racist and I would never do that to anyone. Highly upset that this behavior is allowed. Fire her.
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July 2023 by Edwin M.
Three uneducated ignorant employees behind the counter talking amongst themselves as I was waiting to pay for my items completely ignoring me. I told the young "lady" that I didnt appreciate being ignored and she stormed out saying " I dont have time for this, i'm bout to get off." Another large female employee starts arguing with me. Manager allows the employees to behave as a gang in the store. This location is a haven for dangerous people and for lawless behavior. Close this walgreens down!!!
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June 2023 by John B.
Just a regular Walgreens nothing special at all,....,................................
