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January 2024 by Chris LeFever
My daughter lives in Chicago and three days before the holidays found her car with a flat tire. I called Cassidy tire as I live out of state and Rich not only picked up the phone the first time I called but he helped me identify tires that would match her car and immediately schedule an appointment at the location nearest her house. He did everything to ensure that she had new tires on her car that same day so she could get on the road for the 250 miles she needed to drive the next day for Christmas. The tires were priced reasonably and the staff at the Diversey Parkway location did a great job of helping her from start to finish. I would recommend Cassidy to anyone.
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January 2024 by Allan Ackerman
Answered the phone; friendly and helpful; set and met expectations. Patched tire for minimal cost nice surprise. May have missed it but I didn’t get a call to say the car was ready; I had to call to find that out. Small glitch and otherwise excellent service at reasonable price.
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January 2024 by Walter Freedman
Jose, the manager at your Diversey store is cool, collected and very helpful. We got two new tires on our Audi Q5 in a few hours after road hazard flattened right side tires the evening before we are loyal customers!
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December 2023 by Bruno D
Made appt for oil change & it was taken care of promptly & thoroughly with a fair price. They noted other issues along with pictures, but didn't pressure me to have them done. Kudos to Jose & Cassidy staff!
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October 2023 by Anthony Passarelli
Made an appointment online for wiper service and explained the issue I was having online, possibly some wiper motor problem. When I get there for my appointment they asked if it was a wiper problem or a motor problem- what do I know? I’m not a mechanic. They said they can replace the wiper blades, but I know the blades work fine. They then said they can do a diagnostic for $150 BUT the cost of the diagnostic would NOT be allocated to the price of the repairs. Why would I pay $150 for someone to tell me what the problem is with my wipers when there are other businesses in the area that will do it for free?? I’m going to SSS Auto Inc. next. - Added a star because I realize their specialty is tires and this is not a tire problem, but it is a service problem.
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October 2023 by Ashley Fernandez
I’m 9 month pregnant, just left the hospital with an emergency flat, I stop by the shop at 11:30am. I asked for a tire patch repair. Without looking at the tire or even the car in general. He informed me that I would have to leave the car and return back at 4PM. No explanation, no reasoning. One they didn’t give a wait time or reasoning as to why I had to leave the car for a whole day, just said leave it and return at 4PM, they didn’t look at the tire or car to see if it was a patch repair I really need or something else, they didn’t provide pricing (clearly they couldn’t provide pricing because they didn’t even bother to step outside to look at my car). Now if they looked at my car and provided details on why I had to leave the car for so long/what my repair options were, understandable. But the lack of interest in providing me service was there 4 stars on that.
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September 2023 by Kat R.
I took my car in for a flat tire service was very quick people were very nice and efficient. I will continue to use them .
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September 2023 by KG SCOTT
Got an appointment same day as my flat tire, cassidy on diversity repaired the tire within an hour for a decent price, the staff were super friendly and efficient, can't ask for moreService: Tires
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September 2023 by Firago Music
Crummy amazon inflator crushed my valve stem. They replaced it minutes before close, with a smile on their face, and got me on the road to a wedding. I LOVE good chicago auto-shop experiences!
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July 2023 by Vinod Kesavan
These guys are just plain awesome. Flexible, accommodating, helpful.I worked with Peter on an unusual request to change out some sports car wheels and he helped me out considerably. I had to change dates on the service repeatedly as my car was in the shop, and they repeatedly accommodated me.They took great care with my expensive forged wheels. I rarely leave reviews, but I had to, after this experience. Highly recommend them.Service: Tires
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June 2023 by Edward Augustine
Great service at the last minute on a Saturday morning to take care of my needs for a new tire as I was traveling through the Chicago area. I needed a new tire as a result of a damaged tire. Cassidy was able to work me into the schedule and get me on the road again. Highly recommend.Service: Tires
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June 2023 by Matthew Reichart
Went in for a tire rotation and oil change. When it was time to pick up the car he showed me all of the services that were performed on the invoice so I paid with no problem. As soon as I walked out to the car I immediately noticed the tires had not been rotated so I went inside to ask about it and he made up an excuse about how “since we recommended new tires (which the current ones were fine) we weren’t able to perform the tire rotation due to safety concerns”. That was the main reason I brought it in and he was super confrontational and slimy. I felt scammed so I just left. Surprising since all of the reviews are so good.Service: Oil change
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June 2023 by Robert John
I’ve come to Cassidy tire on 2 separate occasions (both tire punctures)The service was always fantastic! The front desk attended me, and took care of me very well! They also provide an inspection of your vehicle, and offer additional services- and they never haggle you or try and force you on extra services. Staff is great, on time and very professional, will be coming back here as needed!
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June 2023 by Alex Chee
Researched tire price online and sent an email to inquire availability and scheduled appointment, 2 days prior.Day before, I called to confirm the tires are in stock, and they were.Dropped off car at 7.30AM, manager Jose did call to recommend a few maintenance items but the car is not due for another few miles, and I needed the car for the weekend.About 12.30PM car is ready, swapped 3 out of 4 of my tires and align/balancing done.Price is comparable to other Chicago shops, just that they are close to work and have my tires in stock.Service: Tires
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May 2023 by Gene C.
Dropped off a tire to be repaired and I was told it needed to be replaced. The tire they mentioned was not the tire they installed. That's fine but the difference from there price from another tire store was around $50.00 and it took 2 days to get. I need to get 3 more tire and it won't be there.
