October 2020 by Doug G.
This review is for their internet savings accounts, and not any specific brick and mortar location. I opened an internet savings account, lured by the comparatively high interest rates (which quickly plummeted). Far too many restrictive rules on all transactions; clumsy, sometimes malfunctioning website; hidden fees, including penalty for account closure within 90 days; excessive wait times for telephone customer service; unhelpful customer service representatives; account closure requires waiting for a form and having to return it by mail; no electronic transfers for major withdrawals - you have to wait for them to mail a cashier's check. Do not bank here.
