-
November 2023 by Mathilde Menissez
Hello, my experience was pretty bad today, I went in needing to buy some facial oil. After asking for help, I had to wait more than 10 minutes before my request was considered; then, it was impossible for the advisor to find the requested product in stock, so I asked her for help to direct me towards another product (I love discovering new skincare things :) ) ... impossible for her to advise me on alternatives... I am happy I saved money, but I still needed a facial oil...
-
September 2023 by Karim Tonsy
Awesome store !! Always a great experience! Kerry is so knowledgeable and absolutely amazing !!Can’t wait to stop by again ?
-
May 2023 by Jen D.
Absolutely worst staff. I came into the store looking to buy the living proof hairspray and walked over to the section to grab it and checkout. It was sold out so I asked a sales associate if they had anymore. She said they didn't; I ask her what would be a similar product and she didn't know so asked a coworker and then proceeds to leave me with the coworker and scroll around on her phone. Her coworker replies that she wouldn't know cause she's never used the living proof version and then just walks away from me! Both ladies are now just hunched over on the counters scrolling on their phones. Head to Sephora or Nordstrom for products and superior customer service experience.
-
February 2023 by Dan “ダンジュマテ” Jum
★☆☆☆☆"Bluemercury" by its namesake alone is giving into false advertising & misinformation a.k.a. "fake news"! Everyone knows that mercury is "Gray" - as indicated in the liquid metal element which is ALWAYS "Gray". Now to mention my 2nd fatalistic point & as seen by all Earthlings we can clearly state that even the well-known speedy planet body within our very own solar system: is definitively also coloured "Gray". I rest my case for ratings sake, but expect a class-action lawsuit coming to a courtroom near you "Bluemercury".
-
December 2022 by Anita Mannur
This truly is one nightmare of a store. I went in to buy one eyeshadow palette and because of their insistent need to upsell, I ended up being talked into things I didn’t want (my fault) and then getting a makeover. By the end the products she used weren’t even in stock so she ordered them. Let’s not even get into how she made me look like a clown so I had to go home and wipe off the makeup before going out for my date.Then for some reason the palettes were canceled on me. I went back in and they were reordered and sent to an old address of mine. I asked to cancel that order and was told I’d need to buy new products or else they’d charge me for the makeover. I did and asked how much it would be and was told $25 but the final bill was triple the amount. But again they couldn’t just sell me the product but asked me to try them onand upsell me more stuff. I had already dealt with the utter ineptitude for over 2 days so I just relented thinking at least they’re trying and it’s Thanksgiving and maybe buying some makeup wasn’t terrible.Then I find out the order was never cancelled and so I have to call customer service and UPS and say please send it back or send to my correct address and no one could do anything. Finally my credit card company dealt with it but I basically spent a week over Thanksgiving dealing with their complete ineptitude. All because they couldn’t just listen to me and sell me a eyeshadow palette in stock.Was trying to avoid Sephora and Ulta but now I will return to them bc I just can’t handle the lack of concern for time at Blue Mercury.
-
March 2022 by Allie G.
Store should have security, real disturbed as I was followed in the store by an older guy who kept his eye on me the whole time. Was extremely uncomfortable, as if he were to do anything to me or the employees where is our defense? On top of that, as a store with high end products but no restriction for someone to steal a $200 skin product, truly unprofessional & devaluing. Employees are super kind & welcoming, disappointing that safety is an issue for this company.
-
December 2021 by Yvonne A
Lana was extremely helpful and informative on retinol and anti-aging serums and was amazing to talk with and figure out the best product for our faces, highly recommended!
-
August 2021 by Talia C.
Really amazing customer service! I don't know a lot about makeup, but lost the goods that I had in my move from Indiana to Chicago & wanted to start a high quality fresh collection of makeup products. They walked me through everything, were super helpful and not pushy, and even helped my 6 year old when she suddenly needed a bandaid out of nowhere. This place isn't cheap but it seemed completely reasonable for the quality & services offered, and I'll be back!
-
July 2021 by Rhonda G.S.
Destiny @ Clark Street is a queen and really knows her products! Excellent at client service, too. Can't wait to visit with her again. Thank you!
-
July 2021 by Shreyansh Jain
Trader Joe’s for cosmetics - but with really expensive products AND a sales person who was blatantly more keen to cater to white customers.When you have such a huge array of overpriced products, that 99% of customers would be unfamiliar with, then you need salespersons who can actually guide them and convert a random walk-in to a repeat customer.Racial profiling might appear less blatant if there are 6 customers and you pretend to divide your time equally, but when only 2 customers are present and you spend 100% of your time with just one, then it’s quite obvious (we didn’t wait beyond 20 minutes).Google Trader Joe’s hiring practices and try to copy them a bit. After all, one face mask here costs more than the daily cost of your salesperson.
-
June 2021 by Mikaya Celest
Normally get amazing service here, especially from Karen who is always warm, knowledgable, and attentive. Unfortunately had more recent experiences where I’ve been waited on last after all of the older white customers are attended to first, really weird to experience at this location. Hope to see the regular girls back soon!
-
June 2021 by jaleah hill
Just visited this store for the first time, and was helped by Courtney. Very knowledgeable about the product, extremely helpful, and she was so sweet and funny, I felt like I was shopping with one of my girlfriends. I will definitely be back!
-
June 2021 by Brandi Harrington
Very nice experience here! Courtney was very helpful, as I am not very knowledgeable with skincare! I would recommend this location to others!
-
June 2021 by Barb Perino
Courtney figured out exactly what I needed. ??
-
May 2021 by Richard D.
Courtney and Destiny is so knowledgeable of the products and very helpful. The service I received from this location, especially from Courtney and Destiny will keep me coming back to this location. Because of them, I have finally found the skin regimen that works for me "Odacite" try it you will love it.
