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November 2024 by Petra Cooper
Wow! Just Wow.
In the past Victor who worked here was so great. He was friendly and helpful. But this past week it was an entirely different experience.
My glasses I paid in 600$ dollar range for 2 years ago literally fell off my face at work and the hinge broke. I took them in to see if I could get them repaired at all!!!
A middle aged Hispanic woman said nothing at all can be done….
I would have to buy another pair. I said my warranty was good for 1 year and you have no customer service after that.
So beware of this Horrible place that expects everyone to pay for another pair of expensive glasses every few years. I feel completely ripped off. I will never patronize this place because by of how disappointing this experience has been. Beware.
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November 2024 by Jeremy Brant
Kevin helped me out with my glasses. I just walked in off the street and he quickly tightened them up and recommended some new lenses. Thanks Kevin.
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October 2024 by Sophia Krum
Took my sunglasses to be fixed as they were extremely stretched out and Kevin fixed them free of charge and was so kind!
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October 2024 by Stephen Rose
I had purchased glasses without realizing they came with metal nose pads. They started to hurt, but Kevin was able to replace them with silicone pads that feel MUCH better!
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September 2024 by Luisa Belfiore
I couldn’t recommend this place more! AJ was the absolute best! He helped with all my requests and had such great attention to detail. Would highly recommend to anyone in the area and definitely ask for AJ!
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September 2024 by Luis Medina
Been going here for a few years and always a pleasant experience. AJ and Kevin assisted at my most recent visit but as always the entire staff was there and friendly. Highly recommend
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September 2024 by Erma Johnson
Beautiful atmosphere , when I say this, I mean staff has a beautiful personality, and love assisting you. I was there 9/5/2024, to get glasses
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September 2024 by Virginia Cook
They tightened my glasses so fast and easy! Great service!
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September 2024 by Scott Chernow
I went in to see if they could fix my dad's glasses after he took a nasty fall and broke them. Kevin was sympathetic and took his time trying to fix them. I really appreciate the time he spent getting the glasses back into shape. I definitely suggested to my dad he should come here when he plans to replace the damaged pair. Thank you again Kevin for all your help.
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August 2024 by Kathryn Sprague
AJ fixed my glasses so quickly! So grateful. Would definitely recommend Big City in Lakeview!
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August 2024 by Michael Tovar
I walked in with a broken pair of eye glasses and after short evaluation from a knowledgeable and friendly staff, they went off and quickly repaired them. The glasses are getting a bit tired so we also discussed options. I had a great experience and will definitely go back!
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August 2024 by Dwayne McDaniel
This was the most confusing experience with an optician I've ever had. They were much more concerned about insurance payoffs then they were about caring for my eyes.
Not sure why I had to talk to three separate people that were getting more upset with me than I didn't want insurance to pay for my eye exam and I was more than happy to pay for it out of pocket. After 30 minutes of back and forth, I just walked out because, wow, if they're this bad up front I can't even imagine their follow-ups here list is anything close to competent.
Update: They had tried to charge my insurance upon making the appointment, not upon delivery. I never signed anything and they were basically trying to double-dip. Not the only review on this list where this comes up.
These are shady people who make Lakeview worse overall.
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August 2024 by Earl Marshall
Very accessible and great front staff. AJ was supportive with fixing my frames in such a short time
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August 2024 by Sarah Militello
Kevin was amazing while I was out running errands in the neighborhood and I lost a screw. Helpful, speedy, and perfect repair. I will be back.
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August 2024 by Dr. J. Michael Heider
I came into the store for a repair of my sunglasses. AJ was fast and efficient, and best of all there was no charge.