Best Friends Pet Hotel is the leader of the pack for dog and cat care, specializing in boarding, grooming, doggy day camp, and training. It is an employee-owned business. They offer fully customizable boarding for dogs, cats, and other pets like guinea pigs and bunnies at a reasonable price, with individualized or group play. Their Doggy Day Camp, part of the Canine Crew membership, interviews every dog first and is always staffed with Certified Camp Counselors. Grooming is also available by appointment or during a stay. Dogs have a great time playing with others and get great attention from the friendly staff. Owners enjoy peace of mind, watching their pets on play cams and receiving photos sent while away. The staff takes pets with love and has picture days where they dress up the pups. Customers find the service reasonably priced and highly recommend it, with some stating they won't board their pets anywhere else. A common critique involves the business hours. While understandable during the pandemic, the current 8am to 6pm schedule is not feasible for many working clients, causing difficulty with drop-off and pick-up. Some customers express that earlier opening hours, like the pre-pandemic 7am start, are needed to avoid losing clientele, as the current hours can make people late for work or force them to seek other options. Despite this, many have loved their experience for close to ten years and hope the hours change so they can continue using the service.
Fantastic pet hotel! Our chihuahua, Potato, has stayed here multiple times and always has been treated so well by the staff!
April 2026
amazing! they take care of the pets so well and you can tell they really love their job!
November 2023
The BEST. Took amazing care of my baby (Elsie) cannot say how much it means to have humans you trust, when it comes to pet boarding it's so much more than a transaction. Grateful for Best Friends and extremely lucky to have them in Chicago, THANK YOU!
