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September 2024 by Tracy Arriaga
I had to get another car and cesar really helped me out. both times i’ve been able to walk out with new cars no problem I highly recommend coming to this dealership and asking for cesar. He was very knowledgeable & answered all of my questions.
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September 2024 by Yevgeniy Naroditskiy
Don't ever get a lease from this dealership. I'm on my second one, both of which have had the battery die a year into the lease.
To make it worse, the smug sales manager tried to absolve herself of any responsibility for their cars being so defective that their batteries can't last through the duration of a lease.
Waste of time, terrible service. Stay away.
UPDATE: Just when you thought this experience couldn't get any worse: it turns out that the problem with the car is actually the alternator (on a car that's barely a year old with only 13,000 miles). And it gets better..... the alternator is on back order and their service department says there's no timetable on when it will be available.
So I'm basically paying for a car lease with no idea of when I'll get my car back. It will be hilarious when they try to get me to lease with them again in 3 months when this current lease is up.
And notice in the reply below, they continue to make excuses and try to pat themselves on the back for supposedly "good service".
Words cannot describe how unprofessional and laughably terrible this dealership is. Like I said..... stay away.
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September 2024 by Elvira Moreno
Xochi was a great help as always… This is the 3rd car we purchase from Berman Nissan with Xochi’s help and I can definitely say I will be back again for a 4th…Great service will definitely be back !!! Highly recommend!!
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August 2024 by jian xu
I had amazing experience with Manny. Thank you!!!
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August 2024 by Francesca Del Cinque
We worked with Hassan Yaseen and we had a really great experience. The availability and support provided was helpful for us to do the greatest choice. We leave happy and with our new car!!
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August 2024 by Sara A. Solla
I cannot comment on the work done by the mechanics. Time would tell if it was good enough to hold up. It'd better be, at almost $200 an hour for labor charges. But it is the customer service that is atrocious. It is my first time there after the closing of the Nissan dealership and service at Evanston, where I had taken my car for 10 years. At Berman Nissan, coming back to pick up my car after extensive, expensive service, I get into a room with six people, five of them supposed to take care of people like me, one on the phone, two chatting with a departing client, and two ignoring me. The departing client departs; now there is four of them ignoring me. The agent who had taken my car and called me to say it was ready was not one of them. Finally an agent acknowledges my presence, asks for my phone number, spends a few minutes locating my records on her screen, tells me to wait while she gets my paperwork, comes back with papers, tells me how much I owe, makes me sign a receipt, and walks me out. Maybe I am spoiled by the excellent service at the Evanston Nissan, but this employee never addressed me by name, did not identify herself, did not say good afternoon, did not explain why the service representative who had taken my car in was not there to talk to me. More important, nobody told me what had been done to the car, what had been found as they did it, what they recommended doing next. Then I am asked to follow to where my car was parked in the sun at 2PM on a 98F day. I was given my keys and that was it. Since I was upset, and decided to drive home, let it disípate, and then call to complain. The manager of the Car Service section, Mr. Emir Martínez, was not available. When he called me later in response to my message, he did not seem interested in what I had to say. When I pointed out that once it was known that I was there to pick up my car, someone could have retrieved from the parking lot to bring it to the ample shady area in front of the office where I had been all the time. Just opening the windows in a shady place would have made a difference. He mumbled something about the car having been washed somewhere else, which does not explain how my car got so hot in the sun. When I complained about nobody walking me through the list of what had been done and what had been found, he said that employees are trained to be courteous. When I said that there is nothing courteous about me standing there and my presence not being acknowledged, he said again that the employees are trained to be courteous. When I asked him to give me one reason to bring my car to them for the next service, he said he would throw in a free wash. Well, thanks! My car is washed once a week, part of the service provided by my building's parking garage. In any case, mission accomplished, Berman Nissan! I will NEVER bring my car to you again.
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August 2024 by Some Random Dude
Trying to get service done is a nightmare. The mechanics/service dept. is on strike way too often. The service advisor had no people skills and was very cold. I hate how they can never answer questions specifically.. very vauge. When I get a chance to sell this Nissan Rogue I most definitely will.
Update 2 years later: I called the number provided after the response and left a voicemail with no return… 2 years and still nothing. I can finally afford to get rid of this terrible vehicle and be done with Nissan all together. Shame. Con artists.
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August 2024 by Audrey Mackey
I did not get to visit this place and I'm glad I didn't. I had several people assure me they will hold a Chevrolet Aveo I was intetested in purchasing and send me text messags to confirmed, Jonathan 8/19 7:51 pm Immediately follow Hunters 7:52 pm and finally Illa 8/24 11: pm to confirmed my schedule for 8/28 @ 9am. Daniel call me that morning and asked, was I still coming? My reply was yes, waiting on my ride to have her car repair and we will be there when their done. I call Daniel back at 11:56 letting him know I'm still coming. It's taking longer then she expected. I suggested for him to pull my credit report so he could have that information already. I SAID ALL THAT TO SAY THIS, WHICH IS WHY I AM (HIGHLY UPSET) He tells me the car was sold "last night". Then why did he call me that morning to look at the car when he knew it was sold. Also spoked with Carla who didn't want to have nothing to do with how I was deceed by replying she "didn't know it was a specific car. Not true, if my appointment is in their computers, so are any notes about that car. I told everone I spoke to, "if you sale the car befor my appointment don't waste my time or yours because I don't want no other car.
IS THIS HOW BERMAN NISSAN GET CUSTOMER TO COME TO THEIR DEALERSHIP BY LYING WITH FALSE HOPE
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August 2024 by Denise Alvera
Great customer service! Friendly, professional representatives and knowledgeable mechanics.
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August 2024 by carlos guevara
I bought a vehicle with César Cristóbal. I am very happy with my purchase. I recommend that you consider it if you are looking for a vehicle. He and his team will get you the best prices in all of Chicago. It wouldn't be the last car I buy with it.
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August 2024 by Gustavo Restrepo
I had salesman Manny he was very good, and i appreciate his help, thanks
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August 2024 by Constantino Aparición
I bought a new car and the salesman León Deniz was very kind and professional. I liked the treatment he gave me and my family. Thank you, León.
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August 2024 by Wanda Grissett
Xochilt Ramirez was great. She was very knowledgeable and very personable. The process was simple and quick.I would recommend coming here.
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August 2024 by Dignidad de Reino
I already bought two with César, very satisfied with his attention and kindness, excellent service! I recommend coming with him if you are looking for a good car with many guarantees.
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August 2024 by Iris Martinez
Quick and professional service
