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May 2024 by Ivonne Carrillo
Cashier was rude twice
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April 2024 by Maria Carla
Today i met an amazing person at Bank of America Hyde Park Branch 53rd St., Chicago. He was very accommodating and very patient in helping me fixed my online banking issue. Mr Jerome B. Marshall, BofA Vice President for Market Financial Center, thank you so much Sir for your kindness and phenomenal customer service given me. Thank you also Banker Candis Johnson who I always go to everytime i have queries about my BofA. Always patient in listening to my questions. Thank you to all the Staff of BofA Hyde Park 53rd Branch for your excellent customer service. You are all amazing. Thank you.
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March 2024 by Jo J.
Had an amazing experience coming to this branch. I was late to my appointment and the manager Jerome Marshall took me and went above and beyond in his professionalism. Everything went super smoothly and the conversation was also great fun—very informative as well. Highly recommend.
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March 2024 by Deontae Williams
Let me start my review by saying I am NOT a review writer, but the quality experience I recently received at this branch was so above and beyond I had to speak on it. It is EXTREMELY rare that you get good service in the banking industry. Especially those in specific areas. Today restored my faith in that, the entire staff was friendly and helpful and gave me a step by step process on opening my account and everything related to it. The process was thorough and seamless. 5 stars for the bank, 10 stars for Latoya Thomas. Thank you!
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December 2023 by armando1333
My experience with Hyde Park Babk is not positive. The customer service is very uneven. I was given wrong information more than once. More than once I was about to cancel my account with this bank. Today MONICA was a rare exception. She was extremely professional and useful. I’m grateful to her.
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August 2023 by Denise Culver
DO THEY EVER ANSWER THE PHONE??!!!
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August 2023 by ashley smith
Slow. 1 teller for a line full of people. No sense of urgency for people’s time.
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July 2023 by Assumpta Aneas
Mr Jerome , the principal has been very, very kind with us
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April 2023 by Ashley Doss
I came into the bank to open up 3 different accounts. Aisha Fikes was fantastic from beginning to end! She was very professional, knowledgeable, thorough, and made the entire process seamless. This level of customer service truly made my day. Thank you for everything!Also, shout out to Jerome for helping make a way to get me in for a last minute appointment. You are awesome!I would highly recommend this Bank of America branch.
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September 2022 by Cherrell Anderson
I have no issue with the quality of services I’ve received when I come here, but there’s only ever ONE teller it seems! So when you visit, expect to wait in a lengthy line. Sometimes, though, you can get lucky and one of the bankers in the office can service you depending on what you need.
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September 2022 by C.J.
I have no issue with the quality of services I’ve received when I come here, but there’s only ever ONE teller it seems! So when you visit, expect to wait in a lengthy line. Sometimes, though, you can get lucky and one of the bankers in the office can service you depending on what you need.
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August 2022 by Ilgee Hong
time wasting, terrible service
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August 2022 by Corinne Guilday
Only an ATM. BoA still has this location closed.
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April 2022 by Maya Harrold
The lady security guard is always standing outside while on the clock talking on her phone. How could she possibly be paying attention?
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March 2022 by Ike I.
I been to this bank and the ladies customer service was great, they respect you and are very helpful. Melissa Gets things done, professional attitude. Janette another good lady. Keep up the good work.
