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November 2023 by Karla E. Jácome
I have been 2 times here and people have been amazing (Latinos). They explain everything and follow up your case. I liked that the staff speaks Spanish very well.
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April 2023 by A. Turner
They level of customer service here is terrible . The manager Daisy is a horrible person. I’m not sure the requirements for management but someone from cooperate. I don’t appreciate Sarai constantly referring to me as “honey” either. I will never go to this bank again & I will be submitting this to corporate.
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April 2023 by Adela Chavez
Simply awful experience.... Always this branch. Take your buisness elsewhere, chase bmo anything but boa
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March 2023 by Truthseeker
The staff at this place are incompetent and lack being proactively helpful. They don’t find solutions if you need something and instead just say they can’t help. Please RETRAIN everyone or rehire/fire people who are just collecting salaries at the backs of customers investing their money in banks that don’t care. People go to the bank to be assisted with nuances that are not validated online or challenges. I was given misinformation and then told I couldn’t be helped only to go to the other branch on 18th where the lady was super helpful and printed the documents I needed. People of color are very passive and accepting of terrible service and this is why branches like this exist! Stop being sloppy and earn your paychecks!! Your job is to ensure every customer feels empowered when they leave your branch!!
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December 2022 by Rose Moore
Someone is copying people card at this location. They stole 400 dollars off my card y’all need to replace those atms and fix those doors. People are being scammed.
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April 2022 by Agustin Martinez
I attempted to open an account with government issued identification and my social, I was told I needed further documentation? After looking at the reviews from this location I am glad I was denied and will be going to Chase
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April 2022 by Crispin Verduzco
For over 3 months I called this Bank with a problem I have and they have not helped me from this bank Cermak and Western for over 3 months as soon as i can I'm going to change Banks.
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January 2022 by Jacques Davenport
If you want your time wasted and no help .....this is the bank for you
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December 2021 by Brandon Farias
I had a terrible experience, hardly any Bank of America places are open. The one that actually has bank tellers didn’t help me at all. I have spent a total of 5 hrs trying to cancel my bank account. Never have I ever had this sort of terrible experience banking. I gladly moved to Chase no issue.
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October 2021 by JOEL RODRIGUEZ
Called several times they never answer the phone
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October 2021 by Miguel Ibarra
Erick is the best. We had a few things we needed to do on our account. He was patient, kind, and willing to take the extra step to assist us. Best banker we have had in a while!
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October 2021 by Ka'vonna Gardner
This bank should be shut down. Too many complications. I’ve been sent to multiple people & no one was able to help me I’ll never recommend this bank to anybody
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October 2020 by zaid bm
A real bad customer service and not helpful,,, they set a limit of withdrawal 4k LOL are you serious and she had to make excuses that not making sense I think that they need a better management or at least a manager .....
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September 2020 by Mark Jenkins
Always helpful and kind here , im just being honest
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July 2020 by Roberto Alvarado
Atm is very loud
