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June 2024 by Ciin_tess
Very reasonable
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May 2024 by christopher gutierrez
The staff are completely liars. I tried to return a product with a receipt and told me they only do store credit. I went down the street and the told if you ha the receipt and it’s been with in 90 days it’s our policy to return it and that store is lying to you.
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May 2024 by Jacquelyn McDonald
Whoever answered the phone had a real attitude for no reason. I kindly asked to look up my number to check if that particular battery was in stock. He told me he could not look up my number and he would need the make and model of the vehicle. I asked him, "how come every other autozone I called, had no problem looking up my phone number, but now you're telling me you can't." He huffed and puffed on the phone and said fine. Let me see get your number. Crazy, how once he looked up my number, he had the make, model and battery type of my car. Autozone really hires some lazy workers. It's quite frustrating.
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April 2024 by George C
Called and see if they can replace my Honda battery. Robert was very helpful and excellent customer service.
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April 2024 by Edward F
I suspected that my main battery and auxiliary battery were nearing the end of their life. The staff was very friendly and efficient. They quickly tested both batteries and when they registered as needing replacement they doubled checked them again to make sure both were bad. They attempted to change both batteries but because of the unusual placement in a Chrysler Pacifica they could not complete the job. So they went out of their way and called a nearby mechanic who completed the job very quickly for a very reasonable price. Overall my cost was much better than if the work was done at a dealership. Good job and great customer service.
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April 2024 by KoryG
Almondo was an awesome employee! Helped me carry my things, and answered my thousands of questions! Thank you
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March 2024 by Tobby Fried
Last weekend I had anither emergency with my vehicle, and headed straight to AutoZone on Western and Lawrence. I can't say enough about the outstanding service I received from Almando and Roberto. They are top notch.
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March 2024 by James Tobar
My store, I Love it.
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March 2024 by Allison Downing
Couldn’t be happier with the service I received today. Very friendly on the phone. They helped me as soon as I drove in, with no appointment. Armando, the manager, was also very friendly. He did the test for the check engine light and let me know that the light was on because of the aftermarket catalytic converter that was recently installed, and that I just need to drive it a little longer for the light to go off. That diagnostic was free of charge! I also told him that an exhaust smell comes into the car, so he recommended a new cabin air filter and immediately installed it for free. He also ordered a new filter for the engine, which he will install the day after tomorrow. Just by dropping in, in 20 minutes I no longer have any issues!!
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January 2024 by Lara Hitt
Armando was super helpful when we had a flat tire- helping us get on the road enough to get to a tire guy. We are very thankful!
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January 2024 by Den G
Had the part I was looking for
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January 2024 by Alison Tatum
Julio was great! When I walked in the store he greeted me with a friendly smile and asked what I needed, which was help with purchasing changing a front headlight that was burnt out. He went out into the freezing cold (close to 0 degrees F) with me and looked at the light that I had, then took me inside and picked out the right part and rang me up. He then went back out into the cold and installed it for me! His customer service and professionalism went above and beyond. Julio is truly a rockstar. Thank you, Julio, for taking care of me!
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January 2024 by Janet Smith
Nice store.
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November 2023 by Gregg Johnson
Staff was very kind and helpful. They resolved my issue immediately.
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November 2023 by Lina W.
Did you know that Autozone can help you with minor maintenance (e.g., change cabin filter, replace light bulbs, etc.) if you buy the products from them? I didn't until I read through a YouTube DIY video's comments saying that you don't need to learn how to do it yourself because Autozone will do it for you if requested! My headlight was no longer lighting up, so I ordered a new one online for $29 that night and it was ready for pick up the next morning. Pick up was easy and Julio (?), a sweet young employee, helped me install the light. it took less than five minutes for him to demonstrate and walk me through how that light is changed. He saved me big $$$ from being ripped off at the dealer! Side note: Google maps misdirected me into the alley to enter the shop, but it was blocked by metal railings, so make sure you enter the parking lot from the Western street side.
