AutoZone Auto Parts in Chicago, IL is a leading retailer of automotive replacement parts, including new and remanufactured hard parts, maintenance items, and car accessories. Customers have generally positive experiences at this location, praising the helpful and knowledgeable staff. One consistent highlight is the commendable customer service. The employees, such as Miquel and Jaritza, have demonstrated a customer-focused approach, assisting customers with finding the right parts and even helping with installations. However, some customers have noted the need for faster service and better-trained bilingual staff, as there have been instances where employees struggled to distinguish different car and truck parts. While the store excels in providing essential car parts for maintenance and repairs, the selection of accessories and cosmetic enhancements is somewhat limited for those looking to personalize their vehicles. Nonetheless, AutoZone remains a reliable destination for obtaining the fundamental components needed to keep vehicles running smoothly. Customers are advised to be mindful of the used oil jugs outside the store, as they are often dropped off in that area, which can be an inconvenience. Overall, this AutoZone location is a practical choice for those prioritizing the essentials of car maintenance, backed by a team of helpful and knowledgeable staff.
There is a lack of staff to help, it is very little every time it is full, but when the cashiers are friendly and take enough time for your needs
January 2024
They need to be a little faster in customer service and well-trained bilingual staff because many times they do not know how to distinguish the parts of the car and/or truck.
December 2023
Shout out to Miquel! I bought a front headlight and Miguel was able to replace it for me. I appreciate that he took the time to help me figure it out. Excellent customer service!
