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March 2024 by Kimberly Collins
Rayshaun did an excellent job with helping me today!!!
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March 2024 by Donte Fain
Rashawn did an awesome job today . Thank you
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December 2023 by Ajanta Chakraborty
They scammed me out of $800. I went for a free upgrade and they stole my phone and kept it for themselves. ATT thinks I bought a new phone and I am now stuck paying $800. I reached out to ATT and they did nothing.
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December 2023 by Jenna Pollack
Davis was an absolute life saver. After getting my phone stolen he made sure to stay open long enough for me to arrive and get everything on the new device situated, and didn’t rush me at all. Was so quick, informative, and kind. I cannot thank him enough!
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November 2023 by Dara Freedman
I wish I could put 0 stars. I went in for a simple trade in/phone upgrade. The store employee assured me it was easy and he completed it on his iPad. I got home and checked my ATT account and noticed the trade in was not started (so it was just a purchase) and services were removed and others added to my account which has made my monthly bill significantly larger and affects others on my family plan. Called ATT immediately and they said that store employees should never make changes like this without the customers consent, but he seemed to easily be able to without telling or seeking approval from me. Att support has been a nightmare and not helpful in removing and said since the services were added I have to wait 14 days to get them removed.
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October 2023 by Darren Stephens
I had a very complex issue, dealing with transferring service from another carrier. Jiyra was incredible knowledgeable and patient. She worked with me as long as it took to find a solution to my issue so that I could go on with my day. Thank you, Jiyra!
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October 2023 by Patricia Edwards
The gentleman was very helpful, and I walked out help with my new phone
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July 2023 by sophia harris
Paul was so kind and so helpful in helping to fix my phone. I came in to the store annoyed with my phone, but left having a great experience with the store and Paul. Thank you!
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June 2023 by Devin Sanders
The team there is amazing and very knowledgeable, impeccable service.
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May 2023 by Lisa Zollner
I was lied to. I was told I was eligible for an upgrade I was not eligible for. They took my old phone. Scammed me out of $800. So wrong. You need to know promotions and educate your customers.Emailed you. It has been 2 weeks with no response. This place is a scam.
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May 2023 by Kristen Norman
I recently upgraded my phone at this store and the rep signed me up for all kinds of extra fees/services without asking. He also signed off on all agreements without telling me and misrepresented the monthly charges for upgrading the phone. Be careful here and make sure you know what you're signing up for. It's caused a big hassle trying to get fees removed, not to mention locking me into things I can't get out of.UPDATE: Sent an email as requested in the below response from the owner and never heard back. More bad customer service on top of an already bad experience. If they didn't have me locked in for 3 years I'd be switching companies.
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May 2023 by Nicholas Norder
Store hours say 10:00 am to 7:00 pm Mon through Sat. Showed up at 6:00 pm today, 5/22 and the store was already closed.
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January 2023 by M. D.
I had wonderful experience at the AT&T store at Chicago and Damen. The man and and lady (Lucy) who helped me provided excellent costumer service. I purchased 2 iPhone 14 for my business. Lucy transferred the data from one of my old phones to a new phone and also taught me how to do it. This is my new AT&T location.
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November 2022 by Ihsan Saeed
This is the worst store I’ve ever been toWalked in to find no one on the sales floor for a good 5 minutes and stole a few items. The service was so poor from the guy that came out the back all sweaty and asked me meaningless questionsI ended up leaving w my problem unresolved
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April 2022 by Sierra Bartlett
Mike is so friendly and kind. He was able to help me fix an issue I was having with my phone so easily. I just switched over from Sprint and am very happy.
