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February 2024 by Jessica H.
Feb 23, 2024 and still havent heard back from their customer service team or owner.
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January 2024 by Jeremy K.
Excellent care. Warm and friendly dentist and staff. Professional, good chair side manors. Options for payment. Not a big fan of the dentist, but Aspen makes hard not to like them.
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December 2023 by Robbye H.
I'm only giving 2 stars for the front desk, assistants and some of the dentist. The manager and accounting department has not type of customer service skills and the billing is always incorrect. They tend to get you in the chair with an estimate, after an exam then bill you for "what they missed or the insurance don't cover". So, after you receive service, months later you get a bill. I use the Evergreen Park, IL office and the front and back office know me very well. But management and accounting has turned over several times. So, you get good personalities and bad. The beginning of 2023 I got caps and veneers. Throughout the year I had to go back several times to have my veneers placed back on, approximately 5 times and in November another one popped off again. Because it's been 6months, I'm required to schedule an exam which is going to cost me $180.00 for work that they did in January with the same issue that as been happening all year. I can't wear my guard because the are popping my veneers off. Now, throughout the year, I never had to schedule an exam to fix the problem but since my insurance won't cover it, they want me to pay for something that has been an issue all year. I mentioned that I just want them to fix the work I paid for and I'll go to another dentist. They never looked at my tooth any other time they fixed the issue but now it's a 6month corporate rule that I must pay for this exam to get my veneer place back on. After talking to the manage about a bill they claim I owe and I don't, and complaining about this issue, She very politely told me they won't do anything unless I pay them, also, that I have a nice day and hung up on me. This is happened on 12-19-2023 345pm Tuesday. So, good luck if you are attending this office. P.S. I thought is was just the location but I see now the Crestwood, IL and Orland Park, IL gave me the same issues.
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October 2023 by Devin Rivera
I didn't appreciate all the sales tactics. Staff was very nice, but once Hygienist and Dentist came to talk to me it felt like they were attempting to scare me into their overpriced dental work. Then they immediately try to get you to schedule. It should've been so easy to simply tell me what's wrong and give me prices. But they went on and on. Because of this I'll be going to a different dentist.
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October 2023 by Zoraida
I had 2 wisdom teeth pulled n they were awesome. I was in n out within an hour. Everyone was friendly.
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September 2023 by JOE OLSON
Everyone was so nice to us and took care of my husband‘s broken denture the same day. I brought it in about 9:30 in the morning and had it back right after lunch even though he didn’t get the Dentures there they took care of us as if we had always been a patient there would recommend them to anyone that needs help with their Dentures or just a dentist . I would definitely write them a five star. This was in Burleson TexasJust a great experience with them!
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September 2023 by Manny Urdiales
Aspen dental and the entire team have been amazing. My wife is super happy with here procedure. Thank you for your exceptional care and professionalism during my wife's visits. I truly appreciate your expertise and the way you make each appointment comfortable. Dental service is expensive, but the quality of service provided is well worth it at Aspen.
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September 2023 by McCarrick Fitzgerald
The staff is perfectly friendly, no complaints in that regard. However, it is clear that they do not operate from a conscious an ethical perspective. They do not make patients aware of cost before service and sneak in additional charges. I went in for a regular cleaning and they attempted to wrangle me into a 5k invisalign deal. Not to mention, they tried to add a $185 toothbrush into my bill without consulting me. I ended up paying almost $300 out of pocket for a single cleaning. I requested a copy of my X-rays over the phone and they did not let me know that they’d charge me $85. Franchise dental offices might be convenient but you’re better off going to a smaller practice. I’m incredibly disappointed, especially after trying this place upon referral from a friend. Save yourself the headache and the money.
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August 2023 by Ketdp25
Aspen dental on western was fabulous Dr Mena was wonderful she listen to what I wanted and suggested what was best my journey started on June 21,2023 and was finished on June 25,2023 just like she said it will be I had to have some minor adjustments but she was there every step of the way I can go on and on about her but only one word make that two The Best Thank You for everything I can’t stop smiling ps Linnatesha and Leslie was also great
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June 2023 by Piotr Leszman
First time at aspen, the staff was polite and there was not much of a wait. After a few tests, scans, and xrays they sat me down in a room where we discussed the billing aspect of my “recommended dental plan”. When I vocalized my preferences they shut down the idea as it didn’t align with their billing plan. I was not provided any alternatives or any route forward instead was told that unless I put down a deposit they won’t be able to help me. What kind of dental facility says that? At that moment I realized they didn’t care about me/patients they only care about the money.
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May 2023 by Stephen Reed
I set up an examination for possibly an infection in my mouth. In the middle of have surgery on my left forearm tear from work related which is pending. My previous was moving at a snail pace . I Google dentist, & came up with Aspen Dental, 3201 N.Western Ave, this location fairly new . Call for an appointment last Thursday & was seen Firday Firday morning, was greeted by Jessica, Linares ,Ahh. than was seen by Dr.Delgadi. got examination and find find out i do have an infection with some teeth need to be removed. I have an appointment tomorrow 10am , Seen by Dr. Delgado, a handful of times . & my judge of character i can tell she great doctor. And I'm putting my trust in her for the dental work that will go on tomorrow ????
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May 2023 by Ryan J
Beware everything will be upsold. 19$ dental exam is basically what they do to upsell you every service possible at unreasonable prices. shop around.They will also manipulate reviews and downvote any honest reviews
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May 2023 by Peter R.
Do not go to to Aspen dental. They insisted I needed Invisalign to adjust my teeth in order to do a root canal. They made it seem urgent, which made me feel pressured to agree to services, and they quoted me over $10K for everything. I decided to get a second opinion at a family dentist, and when he looked at the X-rays that Aspen took, he told me my teeth were perfectly fine. Aspen dental felt more like car salespeople than doctors. Would not recommend.
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May 2023 by Jeremy Nielson
My wife has had regular appointments with Aspen Dental for some time. Consistently, any appointment regarding surgery, she has had to wait over an hour at a time to finally be seen after being seated for her appointment.Appointments fall behind schedule, but if this is a consistent pattern or behavior, this points to poor schedule management or lack of competency of the surgeons in question.
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May 2023 by Laura Matthews
They take your money and then don’t follow through on the work in a timely manner. DO NOT GO HERE, they say I don’t know as if that’s an answer after paying them thousands of dollars
