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October 2024 by Alec
Top notch service, quality products. Love the vibe and the wide selection at this store. Nice to be able to try out most of the products all at once.
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September 2024 by Sarah Adtani
Rilee has been fantastic to work with! She really helped us figure out what we needed for our condo and worked with us on any financing provided! Absolutely recommend :)
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September 2024 by Laura Gardner
Julia the designer at Arhaus is very talented and did a fantastic job envisioning our new living room. She worked hard to understand our style and our space and provide options and selections for us to choose. The computer renderings were so helpful! Thank you Julia! Tamara was a sales person and also went above and beyond to make sure everything went smoothly. We did have some delivery issues, but it was all worth the wait for the fabulous living room we get to enjoy everyday. We will be back.
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September 2024 by Bruce Jackson
Julia the Interior designer at Arhaus Chicago did a fantastic job; she had great ideas on furnishings and always responded to our inquiries in a timely fashion. I would highly recommend working with her if you like Arhaus designs. She was a pleasure to work with.
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September 2024 by Perla Z
Julia & Rilee were incredible every step of the way. They've been accommodating with my rescheudling. They've been helpful with every single decision. My house is amazing because of their vision. They worked around my budget, let me know certain substituions. I am grateful for the Arhaus team for making my vision come to life.
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August 2024 by heidi hubert
What a beautiful store & they have cool one of kind pcs. Love their design services too!
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May 2024 by Tyler Davis
Make sure you truly love what you’re buying. They make you pay 10% of the order plus another delivery fee ($300 both ways) to return.
Absolutely ridiculous.
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December 2023 by Williams Wu
Slow delivery, poor quality, overpriced.
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November 2023 by Stephen G.
Quality premium priced furniture but customer service is awful. I saw at table online which I went to purchase. The "review your order" looked correct but when I went to purchase the item the price changed. I sent customer service a snap shot of the order and it took three days to get an auto-reply that said someone would contact me. I never heard so I resent the request to the concierge mail box. Several days later I finally got a call (a full week later) and the rep, who was very nice, basically said there was nothing she could do. The net is you may find something you like in their store or online, and may even be willing to pay their exorbitant prices, but if you have any issues good luck getting a hold of someone who can help.
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November 2023 by Joanie Franken
Free parking. Good selection. Nice and open and bright
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November 2023 by Jeff Lipkowitz
I am extremely disappointed with the chairs I purchased from [Store Name] less than a year ago. I bought [Number of Chairs] of the [Chair Brand and Model] on [Purchase Date] with the expectation of receiving a product of high quality and durability.Unfortunately, the chairs have proven to be of subpar quality, exhibiting multiple issues such as structural problems (wobbly legs and loose joints), material deterioration (premature wear, tear, and fading), and a loss of comfort due to cushion deterioration.My dissatisfaction is compounded by the fact that the company has not honored its warranty commitments. Despite my attempts to address these issues under warranty, my claims have been consistently denied, leaving me with unresolved concerns about the longevity and durability of the product.As a loyal customer, I expected better customer service and adherence to warranty terms. I am reaching out through this review in the hope that the company will take notice and rectify this situation promptly.I have attached images illustrating the problems for reference.I appreciate your attention to this matter and hope for a swift resolution to ensure customer satisfaction.Sincerely,Jeff
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November 2023 by Natasha Kennedy
Nice helpful people in store. Bought a couch for my parents and they had trouble with the cushions after a few months and couldn’t use the couch. We called and emailed Arhaus concierge service (misnomer)who would reply but then not follow up with us. This went on back and forth for one month exactly. Finally, someone said we should be receiving a replacement but we aren’t holding our breath.Would not buy anything from them again.Updated: Arhaus social media team stepped in and made sure we received a refund for the couch. While the process was long and painful, we appreciate the care this team delivered.
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October 2023 by Eric Lazar
The team at Arhaus has been wonderful to work with, while James was my primary contact, the entire team was able to jump in and seamlessly assist as I added more furniture, returned pieces and coordinated shipping to accommodate move-in to my new place. Furthermore, important to note, the Clybourn showroom is a pleasure to shop in, its more akin to a gallery and staff is the perfect blend of helpful educator and sales, never felt pressured or claustrophobic.
Delivery team was exceptional, white glove service that removed their shoes, assembled and placed pieces with perfect efficiency.
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October 2023 by Amad Malik
I spent over 20k at this store for a couch and dining table. They promised that delivery will be on time however they were delayed by over 2 weeks. Plus they don’t have any stock for the dining table.Oct 9 Update - the Arhaus team did a good job in resolving the late delivery issue therefore I’m adding 2 stars. However the table is still out of stock and I have not received it. I will update the rating based on how delayed the table is.
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October 2023 by Jose Cervantes
Great show room. Very friendly and helpful staff. Moderately expensive. Great customer service after purchase
