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September 2024 by Rick Rx
All I can say it was smooth and the surrounding, and people are nice. My car get fix and clean, I was surprised it was clean unlike other shop I been too. I'm glad they fix my bumper, all I care is that they fix so the outside look good, no dent, no dings. The lady front desk is nice and professional she didn't rush me or anything, thank you for your patience, and thanks to Carlos professional and work ethic. There was a little scratch on my side door when I saw white paint. Carlos just when extra step buff my car. Thanks I appreciate it. Thank God is not a heavy scratch but a light scratch. I appreciate that Carlos take some of the scratch out. I use to work car wash before and little scratch customer will explode and complain, I been in that field before but hope you guys be careful next time on a different customer. To me thank God is not heavy scratch but light scratch I let it slide but I appreciate you guys fix my bumper and clean interior also. It look clean thank you. ? also one things I wanna add crash champion suppose to close at 5pm cst but Carlos nice enough stay late for me to pick up my car. From Highland Park to Chicago is far and I am glad I can pick up my car after 5. Other than that I have no complaints I rated this Crash Champion shop 11 out of 10. It better than any other shop I been too they were careless and rude. Thanks for fixing my 2021 Corolla Apex.
Thank you Crash Champion, Front desk, Carlos and Technician for fixing my vehicle.
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August 2024 by Victoria Walters
Kept me up to date every step in the process. Even fixed a few little damages that were not required.
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August 2024 by Tina Frey
My car was towed here after an accident, and the service was wonderful. Kind, efficient, and honest. I highly recommend them!
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August 2024 by David Kline
Made an appointment for 2:30 the next day for an estimate, received an appointment confirmation, and when I got there they couldn’t find a record of my appointment so I had to fill in all the information again. Then the customer service person mentioned they would email me the estimate that afternoon. I had not received it by the next morning so I followed up and they said they are “working on it”. It’s now been 24 hours since my appointment and I still have not received an estimate. It’s not that hard to provide an estimate for a basic fender / bumper swap and most places would provide it on the spot. This has been a waste of my time and given the poor communication and record keeping I would not trust them with the work any way at this point.
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August 2024 by Sheri S
I was involved in a hit and run with surface paint damage to my plastic bumper and metal rear quarter panel. My insurance agent at Farmers recommended Crash Champions and had prior personal experience. Everything was easy between the insurance adjuster and the service rep at the body shop. The estimate, repair and pick up were all taken care of in a matter of days. They under promised and over delivered. Most importantly my car looks perfect again. 15/10!
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August 2024 by Sammy Cannillo
I am so glad Chelsey was assigned to my case. She was detailed, patient with my questions, and had my best interest in mind. I've had experiences with many other auto shops that will try to scam you or do poor quality work.
I felt I could trust Crash Champions and they did high quality work on my car! Very grateful for their service!
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August 2024 by Molly Schrishuhn
Appreciated the fast, quality service of the shop on Rockwell. They made getting my car repaired after a break-in very smooth.
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July 2024 by heidi roman
Waiting area is nice and clean they have a coffee machine . Service was quick when dropping of the vehicle . Someone comes and goes over the damage with you. My car looks new again!!!
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July 2024 by Cynthia Storer Baran
Quick work, friendly staff, returned a spotlessly clean car! Thanks!
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July 2024 by Ellie Dixon
Repaired my hood & front bumper after an accident and they did a wonderful job! I was kept very informed and updated, and Carlos even stayed a bit late after they closed in order for me to pick up my car. I appreciated them very much!
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July 2024 by Kelly Duncan
Ugh, my 3rd time here in 8 months due to a stolen catalytic converter, idiot that pulled out in front of me, and recently a tree branch falling and shattering my back windshield. My insurance company probably hates me! These guys are amazing! Professional and communicative. Carlos and the lady at the front desk ( I'm sorry I forgot your name). I really really hope I never see you again, but if I do, atleast I have the comfort of knowing my car is in good hands.
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June 2024 by Dave Straub
Fairly awkward interchange with the front desk when I initially dropped off my vehicle and was told quite frankly that I needed to drop off the vehicle after saying I was there to drop off my car…my experience was otherwise excellent, the work was done right and my vehicle looks great. Their lobby is clean and comfortable. Convenient location and not on a major street and they have a parking lot with plenty of parking. Be sure and remove everything from inside vehicle and they warn you to do so. A special mention to the employee responsible for looking the car over before and after, she was very friendly and professional and kept us informed throughout the process. Great job, will recommend to friends and clients and hopefully I won’t be back!
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May 2024 by Philip Mavon
Great work and the service updates were terrific. Delivered on time.
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May 2024 by Sam T
Very helpful, repair work was perfect, super nice people. I want to get in another crash just so i can go back!
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April 2024 by Jason Bernstein
Great service and speed. Text updates throughout the repair were very helpful, too. Recommend!
