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March 2024 by Violette Hexe
Drop off and driver were no problem, however now that we need the equipment picked back up there are nothing but problems. Again, driver is not a problem, the problem is whoever is in charge of making pick up appointments and a clear lack of communication between that person and the driver. I have called several times (and believe I spoke to the same woman every time) and explained when exactly I would be home. They never show up when I am home, only when I am not. They never call me before they do show up, they only call or text me after already going to my house and seeing I am not home. I don't know what else I am expected to do as I have already went above and beyond on my part. Very unreliable and unprofessional, Customer service is abysmal. Anon to protect my family's privacy.
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February 2024 by Deborah W.
We had our equipment delivered through Advacare while doing in home hospice for my mother. They call you ~30 minutes before they will be at your home to give you a heads up that they would be arriving. My dad and I were at home all day so it was not an issue for us; however, I can see it being difficult for someone who had a caretaker who was not at home all the time. The equipment they brought over was in ok condition. There were some that were quite dusty so always make sure to wipe everything down if possible especially the bed. The hospital bed's remote they gave us was so dirty, I had to clean it and wrap in saran wrap since I did not know where it had been haha. Each delivery is brought in, set up and taken away by one driver. All of our drivers were very friendly, courteous and efficient. We especially got along well with Hector and Mario. I do however agree with a couple of negative reviewers who noted that it is quite cold that they try to get the equipment removed as soon as a hospice patient dies. They called us probably an hour after my mom passed to schedule a time to pick up the equipment. The funeral home wasn't even there at that time. They thankfully let me schedule the pick up for a week after but it would have been nice if they could have given at least a day for the families to grieve before having to think about logistics like equipment pick up.
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December 2023 by InTheGlow135
Terrible company. The hospice for my Mom uses this place and their services are terrible. I think I had one decent pick up with no issues. The rest of their drivers are incompetent. They also had the never to request pick up while my Mom was still lying dead on the hospital bed while we were waiting on the cremation pick up. Ridiculous company.
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October 2023 by Raf Andrea
We have used medical equipment from Advacare for several years.The techs who come out to deliver/repair/pickup, have all been kind, compassionate and knowledgeable.We've been very happy with them.
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October 2023 by Larry D.
I can't imagine a worse experience than the one I recently had with AdvaCare. My father was dying and needed a hospital bed. AdvaCare provided one but the mattress had bedbugs. That was bad enough but AdvaCare refused to come and pick up the infested mattress until Dad's retirement facility brought in an exterminator and eliminated the bedbugs. This was extremely stressful to our family. AdvaCare accepted no accountability for its harmful actions.
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September 2022 by Richard kearney
Great delivery but not the best products for Hospice Patients
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July 2022 by Gail Huster
Advacare delivery was outstanding!! I was so impressed how quickly equipment came to our home when the hospice nurse ordered it. Drivers were very professional and caring. So thankful for the kindness and help from the delivery gentlemen. I would recommend Advacare services and equipment.
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December 2021 by Karen Jaris
Advocate scheduled a 4 hour window to pick up their equipment and never called to notify us of them not coming. We had to call them. Then after rescheduling a definite time they called to change it. With needing to make funeral arrangements it was very disheartening that we were pushed back. They actually wanted to pick up the equipment while the deceased was still in in. Very unprofessional equipment company. If I could give zero stars I would just for the inconsideration. Equipment was good
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November 2021 by Ron Plonis
This firm phoned our home 10 minutes after my father passed, and over 1 hour before he was officially pronounced dead. They subsequently cancelled 3 equipment pick up appointments, leaving my mother to sit in her bedroom and stare at an empty hospital bed. Very good at getting equipment on site, very discompassionate in removing equipment.
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August 2021 by Teresa Jozefczak
It has been over A MONTH of trying to get a WHEELCHAIR for my grandfather. I have faxed over paperwork multiple times. Every representative I have spoken too have been clueless and blaming their incompetence on medicare.
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March 2021 by Scott C.
They provided oxygen and some health equipment for my dad. He passed away today, within hours of him passing they were here to get their stuff. We were still grieving and they didn't care. They are totally worthless people in the management of this company.
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December 2020 by Amy Corbett
When I needed to make arrangements for a family member's home care, I was able to quickly and easily do so through Advacare's online ordering system. The process was easy to navigate and very informative. My order was completed and delivered within the same day and the overall process couldn't have been better. The delivery was easy and completed in a very respectful and professional manner.I highly recommend this company for your medical equipment needs - they have wonderful customer service, a great variety of products and a very efficient process for getting their customers what they need!
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December 2020 by Michael Partipilo
An associate at my work recommended I use Advacare Systems Inc for homecare when she found out that my Grandfather was being discharged from the hospital. I called Advacare Systems Inc within minutes of being informed that my Grandfather could be discharged from the hospital as my family needed to make arrangements for his homecare. Advacare's customer service was immensely helpful and informative. They walked me through what products they recommended and within 5 minutes my entire order was complete and delivered within 1 hour. The delivery driver/technician that setup the equipment was unbelievably efficient and professional. He was meticulous and thorough during the entire setup time which brought a great sense of relief and comfort to my family while we went through this painful time.I have utilized other homecare suppliers for family members in the past and I have gone through the hassle of dealing with discharge planners at hospitals. In my experience, arranging homecare through Advacare is the best option. Their process is well-organized, equipment in great shape and highly sanitary, and the employees I dealt with were incredibly helpful.
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September 2020 by Heather Friedman
I have had two family members on hospice using AdvaCare equipment and I am grateful for their service. The staff was responsive, kind, and respectful of our home and family. If I could give 6 stars, I would. I highly recommend AdvaCare for your home healthcare needs.
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September 2020 by Jeanette Schavitz
When my mom was transferred from the hospital to our house Advacare came to the rescue!.Mom had to have Oxygen and a hospital bed and a lot of other breathing devices sent to the house before she was released, they came and set up all the equipment and carefully explained how to operate equipment.I would highly recommended Advacare to anyone who needs hospital equipment and any other devices to help the patients recuperating.They also deliver oxygen in a moment’s notice.Thank you Advacare for all you do!, keep up the great work!?.Kindly,Jeanette SchavitzP. S. There is not enough stars ! I give them a 10 and a half!!
