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January 2024 by Kimberly Mercado
**AVOID AAYU CLINIC AT ALL COSTS!! FRAUD!!**I do not usually write reviews, but I have the need to share this experience (on behalf of my dad) so hopefully other people will not be targeted to health insurance fraud.In April 2022, my parents and I went to Aayu Clinic for Covid testing before our Spain trip. My dad has been billed for a November 2023 visit and he only went to the clinic once in 2022 for a Covid test. My dad has never been seen by an Aayu medical provider. Christine Kathure NP falsified my dad’s medical progress notes. This clinic is charging my dad for a medical visit he has not been to..Also my friend was a former employee at this clinic and has said Abhijit Shinde MD (owner) is SO shady.. I would give this clinc 0 stars.. beware.. medical fraud..
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January 2024 by Cristine Pope
I can get an appointment right away. Staff are friendly and caring. They followup after your visit to see how you are doing.
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January 2024 by Laura Jane
I have used Aayu for my primary care needs for the last few years - they make my life way easier with the availability of evening and weekend hours, as well as telehealth services, to keep up with my healthcare needs. It is never hard to get an appointment either, an unfortunate rarity these days at many offices, and they have free parking offered at both their locations (wicker park and Lakeview). My favorite provider is Eric Martinez, NP. As someone juggling a few chronic health conditions, Eric has always made me feel comfortable, seen and heard. He is always very kind and compassionate and I can tell that he truly cares. I recommend this practice if you, like me, have a busy life or an erratic schedule and need flexible appointments (virtual, last minute, at night or on the weekend etc.).
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January 2024 by Alexandra Gilbert
Great medical care and customer service!
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January 2024 by Aaron Bilgin
Very professional and friendly. They take their time to listen to you and make the right decisions. Very reasonable price if you do not have suitable insurance (I send my employees there)
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January 2024 by Suchitra Kadam
My issue was addressed, got treatment right away! They are very organized. Great experience.Thank you.
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January 2024 by Martin Ryder
Don’t go here if you need urgent results from a Covid test. They understaff and this leads to huge delays in the lab. We went at 9 am for a swab and by 6 pm we still had not heard from them. Very unprofessional.
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December 2023 by Kim Kramer-May
I had an appointment at 930 am . The receptionist was so nice and the physicians assistant was so understanding and made you feel comfortable. I highly recommend..
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December 2023 by Gary Lehman
Be really careful of this place. I used them for primary care and they have really gone downhill the past few years. They were requiring me to take blood panels every three months to maintain my prescription (that was the same dosage for 5 years). I left and the dr told me that was excessive and unnecessary. Also, you can’t get a consistent medical professional even when to make an appointment.
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December 2023 by J. W.
I walked in with a two year old complaining of arm pain after her daycare (next door) informed of it. I presented her proof of insurance, my ID and was prepared show Yami any proof payment requested. Instead, before my child was even seen, a copayment was demanded by Yami. I was apprehensive about the demand of payment before the administration of healthcare, as a person who’s been to emergency services, urgent car etc before including in November 2023 with my child for an ear infection. Logistically, is it $30 to walk in the door of urgent care, no care having been administered; what if I paid $30 waking in the door but then the line was too long, or I had to leave for the emergency room? Sounds a lot like fraud to me.When asked why I needed to pay before my child so much as said “ah”, Yumi shooed my child and I to a back room where I was shamed by Charlene about “their policy” and how my sick child could not possibly be seen until I paid. I was infused, I thought, finally my child was being seen by a medical professional. But no, over an hour into our “visit” we were just being hounded about the co pay. I told Charlene she could hold my credit card, debit card, whatever Aayu wanted, just please don’t charge it until a medical professional actually saw my child; I was wary of prepaying for medical services not even delivered, but I was also desperate, knowing the bandwidth of a two year old in a waiting room. I was confused: I’d shown proof of insurance and I’d never before been asked to pay a co pay before even seeing a doctor.After being trapped in that room (without treatment for my child) by Charlene, who was unkind, obdurate and repeating herself satisfyingly, i offered my debit card. I was led out to the waiting roomAnd told I could leave or wait. I left, ashamed and upset. Before I left, I noticed that other patients were not asked for a copayment before being seen. All such patients were white. I am black.
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December 2023 by Drew Aslin
This clinic has been a godsend for me. These are not just another run of the mill practice. They are the only provider that has been willing to investigate my health concerns further, get to the root cause of the problem, and create a legitimate plan of action to wellness. Dr. Brian is fantastic and incredibly knowledgeable in his field. He doesn’t dispense a bunch of drugs to relieve symptoms; he actually provides the right medicine to eliminate the issue. Eric also took my concerns seriously (of being over medicated by a previous doctor), and took the time to perform a gene panel so I wouldn’t have to play a game of trial and error roulette to find the right medication for my body. I wish I started seeing them sooner!
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December 2023 by Charissa JF
I came in for testing to determine where my cough and congestion was coming from. Ross was my PA and he did a great job with caring for his patients needs. He explained different viral and bacterial infections going around which helped me decide my next treatment steps. Good customer care!
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December 2023 by Herme-Linda Moncada
I have cross posted this review on their ketamine program page - which is hosted out of this clinic.if anyone (especially POC) is looking through these reviews wondering if this is the right place for you, DO NOT COME HERE. I came in for a ketamine eval as I have been dealing with ptsd for some time and have been ready to try something new to help. met with Ross (I think that was his name, a white man) for the eval where they ask some pretty deep and personal questions. and of course me being the trusting person I am, answered as best I could. I explicitly remember telling the doctors assistant (who was taking the eval) that I did NOT want to die and I have NOT attempted self harm nor did I want to. He says ok, says the nurse will be in for some lab work. Nearly an hour later (yes they had me waiting for that long), two police men and an emt are entering my room and forcibly taking me to the ER for a psych eval. At no point was I made aware that this was happening nor did the clinic think to even contact my emergency contact. This was an incredibly traumatic experience given I was there for treatment and I was thrown into an AMBULANCE surrounded by COPS. Im sorry but ANY doctor that think this is an appropriate thing to do to someone who EXPLICITLY said they had ptsd is so unqualified to be anywhere near mental health patients let alone practicing. Anyways, thankfully the ER folks immediately knew I had no business being at the hospital because I already have a therapist and doctor who are active in my healing journey. A complete waste of time and an incredibly traumatic experience to add to the list of things I am tryingto heal from. I was there for HOURS with no food or water and was completely stripped of my belongings and clothing. SHAME on this place. if ross and erika are reading this, you should both be incredibly ashamed and embarrassed and you should be nowhere near folks trying to better themselves. oh and this place took 225$ from me for this appointment and labs that were never even taken. DONT COME HERE
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December 2023 by Brittany Johnson
I used to do ketamine infusions here and after about a year the billing department sent me a statement for over thousands of dollars because they never told me my insurance was not covering it, so instead of saying anything while i was paying my portion for the treatment they just silently added it to the bill. I was always asking the receptionist if insurance was covering it and was told yes. When i got the bill i immediately called and was told by a management member I do not owe the previous amount as it was not a fault of mine but the billing company. I WISH i would have gotten her name because now a year later I am being told i still owe them money. Please be careful with this place, the billing department is the issue of this company. I now have to fight this whole situation yet again because somehow i still owe money when i havent been there in a year and was told i do not owe on that balance.
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December 2023 by Irene Christodoulaki
Terrible wait times. What is the point of an appointment if they are going to make you wait over 30 minutes