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December 2023 by CJ B
Nice location but the front desk girl has a foul attitude. Everyone else there seemed really nice, that girl is dragging em down.
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November 2023 by Cirstin Wilson
Roger was friendly, fast, and updated me on my service. Unfortunately, the service works best if you’re downtown. Fortunately, I was downtown when my vehicle stopped.
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September 2023 by malferds
Worse roadside assistance I've ever had. Customer service would not let me cancel account and give short bullet point on why I needed to cancel and what could have avoided it. I called 5 times and the service got more unprofessional each time and they put me on hold for an hour before disconnecting call.1. Data sharing system between AAA and driver's.2. Ability to update or change towing company of customers who get forgotten or left stranded3. Ability for customers to hand a view of what's going on is huge. You have zero view or info4. Cancelling towing companies that create problems like greenslade. Which would have kept me as a customer today.5. Being more careful hiring operators that will not make mistakes similar to not sending my information to the towing company.
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September 2023 by Sarah North
This is not a travel location for AAA. There is no AAA office at this location
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August 2023 by Chris L
Awesome job.
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June 2023 by Dave Skipworth
Waited 4 hours for a tow and they never showed up. Couldn't get him to call me back either with any updates. Total waste of time and money. This service is completely useless
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April 2023 by Lauren Casel
One of your roadside assistance trucks ran me off the road onto the sidewalk today at chicago & halsted. So aggressive and I can’t find the email to report him so sharing here. Based on his messed up front license plate, he’s done this before….
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April 2023 by Charise Fields
Always been there for me if I need a battery jump
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January 2023 by Carlos Ortiz
Just had a car drop to my facility by one of your representatives, the most ignorant person ever seen in the world
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October 2022 by Moses Akande
Great customer service
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December 2021 by Caesar Oleksy
Last time when I had a problem with my car I needed to wait for AAA about 4 hours this time they’ve arrived in about 30 minutes but about 10 minutes after me discovering I got a flat run tires on my vehicle ??… at least I’ve learned something… Yet AAA is great absolutely worth it and they helped me a lot this year when I started having problems with my vehicle!
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December 2021 by Demell Hamilton
Kool place
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October 2021 by Bob Atkins
I called for a tow at 1:15 a.m.. It is now 8:55 a.m. and I am still sitting on I-290. Who takes over 7 hours to help their customers.
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May 2021 by Andrei Pechianu
I had a good experience using AAA. Good communication, on time truck driver and fair price.
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March 2019 by Thurman McGinnis
They employ caring drivers that give outstanding customer service!
