-
November 2023 by Elizabeth Amastal
I just called for the first time to speak to someone and get an estimate for some work and the lady who answered the phone was very rude and asked me “why are you calling me? I already gave you a quote” hence my first time calling. She was extremely rude over the phone and asked me where I was calling from. I would not recommend this place at all. They don’t even know how to treat new clients they definitely don’t deserve my business.
-
September 2023 by Phoeying Mei
I brought my car over to 31st auto repair because I was recommended by a family member but all I got was bad attitude and bad service. I first took the car to get it fixed in February however the piece that got installed flew out during the high way two months afterwards. (which could have caused a bad accident) I brought the car back to the shop and told them about it and all I got as an answer is that they said it’s not their fault and that it was my fault because I must have hit something. It does not make any sense because it is the inner fender splash shield that flew out of the the car, there’s no way it can hit something inside the car in that specific position. It must not have been installed correctly and the lady said that if it were to fly out, it should’ve flew out immediately. I left the car there for two days, just for them to refuse service. I did not ask them to fix it for free, I was only requesting them to fix it again but they refused to. I was willing to pay. This shows that they are not willing to put warranty on their work and take responsibility. If they can not fix something as simple as a splash shield, how are customers suppose to trust them to do any work more mechanically inclined. The lady that was responsible for the shop also had a terrible attitude and gave little to no instructions when I dropped off my car. She also gave me an attitude when I had my boyfriend pick up the car. This is probably the worst auto shop I’ve ever been. The only reason I went back again was because I trust my family member that recommended me. My family and I would never go back again! I would not advise anyone to get any work done at this shop.Service: General repairs & maintenance
-
September 2023 by Sweat Babyy
Dropped my blue German mustang off here unaligned and down bad. Threw everything I could at it & after 3 months with heavy usage the work is still holding up impressively. charged me a fair price too , if they’d work on older cars they’d have all my money !
-
September 2023 by Fabian Ramm
Would not recommend, prices are high, service is bad and they don’t guarantee their work. Go down 2 blocks for better service and prices. I would not recommend and wouldn’t let them touch any vehicle. Learn from my mistakes and go somewhere else
-
August 2023 by LILY M.
I brought my car over to 31st auto repair because I was recommended by a family member but all I got was bad attitude and bad service. I first took the car to get it fixed in February however the piece that got installed flew out during the high way two months afterwards. (which could have caused a bad accident) I brought the car back to the shop and told them about it and all I got as an answer is that they said it's not their fault and that it was my fault because I must have hit something. It does not make any sense because it is the inner fender splash shield that flew out of the the car, there's no way it can hit something inside the car in that specific position. It must not have been installed correctly and the lady said that if it were to fly out, it should've flew out immediately. I left the car there for two days, just for them to refuse service. I did not ask them to fix it for free, I was only requesting them to fix it again but they refused to. I was willing to pay. This shows that they are not willing to put warranty on their work and take responsibility. If they can not fix something as simple as a splash shield, how are customers suppose to trust them to do any work more mechanically inclined. The lady that was responsible for the shop also had a terrible attitude and gave little to no instructions when I dropped off my car. She also gave me an attitude when I had my boyfriend pick up the car. This is probably the worst auto shop I've ever been. The only reason I went back again was because I trust my family member that recommended me. My family and I would never go back again! I would not advise anyone to get any work done at this shop.
-
July 2023 by Anirudha Behera
Professional technician, well behaved.Recommend
-
June 2023 by Z L
Good place cost saving. This business does things first then make money. Been using their service for years.
-
June 2023 by Jose Garcia
Good work and fair prices
-
May 2023 by Holly Burd
Kayla is awesome and helpful, honest people!
-
November 2022 by Juan Romero
Good service, availability and prices.
-
November 2022 by Joe Lee
Great work. Very sociable staff. A terrific display collection of toy model cars in the main office. Was able to watch the work on my car muffler system. Shop was recommended by my loner mechanic who was not equipped to so this work.
-
October 2022 by Martin Carroll
Great place, fast and honest service, will return.
-
May 2022 by Paolo Natividad
Fair prices. They get the work done within the day.
-
March 2022 by Patrick A.
Both my wife and I have heard the tell-tale squealing of slowly degrading belts coming from below our cars' respective hoods. In both cases, 31st Auto Repair was able to diagnose the issue and perform repairs quickly at a reasonable cost. They've earned a customer!
-
January 2022 by Kit Au
Very nice staff and fast service, highly recommend
