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November 2023 by Sarah Kelly
The lady that looks 45-60 years old with the orangish bleach blonde hair a little longer than shoulder length was extremely rude to me during curbside pickup. I had placed two separate orders and when I hit the “on my way button” to pick up the order someone must have accidentally hit that I picked up the order right away…no big deal at all, technical difficulties happen all the time. So I go to the curbside pickup having both notifications that my orders were ready but one was already picked up, so I decided to call and explain the situation. This lady answered and was extremely rude from the start and interrupted me the moment I said “hi I’m here to pick up two orders for curbside for so and so” and told me she was still packing my order even though I had both email confirmations that they were ready for pick up and wouldn’t listen to my story about both orders at all and only brought out one. When I told her about the second order she told me there was no order with the most unnecessary attitude for some reason, because calling for a curbside pickup after having technical difficulties is such a big situation for her to handle I suppose? She gave me attitude claiming my order just didn’t exist I showed her my order numbers and she again with attitude said “I’ll have to look for it then” and came out with a order that in fact did exist. I shop here all the time. My income is based on items I make and sell and a big portion of supplies I need do come from your store in Chicago ridge, but I don’t think any customer would want to deal with such a rude and nasty person when there wasn’t even a issue present until she had such a nasty response and attitude for no reason at all. I’ve worked in retail and I completely understand having a bad day and not being yourself sometimes but this old lady was just nasty and shouldn’t work in retail if your first response after someone was kind to you is to be unnecessarily nasty. I will be contacting corporate as well cause the whole situation was so unnecessary. All the other employees at Chicago ridge are always so kind and helpful and actually happy to assist and talk to guests so it’s sad to see Michaels hiring people like that. I will definitely be reconsidering shopping at the Chicago ridge location if I’ll have to deal with people like that that work there.
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October 2023 by Elsa Sanchez
Love michaels
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August 2023 by Karen Lloyd
Love my picture frame in my House and they look great together.
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June 2023 by Richard Luemen
No place just enter what I'm looking for. A flag case for a folded American flag I9
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January 2023 by Michael Jennings
Love this place!!! Doing crafts with my grandkids doesn't get any better! And the prices are phenomenal!
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January 2023 by Rita Grajeda
I found the things that I wanted
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January 2022 by Stella Lubaton
Wish somebody is there to answer to customers needs
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May 2021 by Dawn S.
Horrible customer service placed an order online To be shipped to my home. Half the order was shipped the other half order was sent to the store for pick up. I called customer service right away and they said they couldn't cancel my order until the store actually processed the order. That was over four hours ago and I'm still waiting for the store to process my order so I can cancel the order. What a bunch of bull. Now customer service said that I can refuse the order from the store and it'll stay there for five days if I do not pick it up they will issue a refund. WTF! I'm pissed. They have a whole computer system you can't tell me that they can't cancel an order for store pick up and have it shipped to my home. Every other company can do that I don't see why Michaels can't.
