The Chatham Branch is always so nice and are willing to go the extra mile for their customers. I recently had an issue with the new credit card I received from UCB through my place of employment. The Branch Manager, Lauren Rooney went out of her way to help resolve the issue.
November 2023
Terrible service, they always take a long time for simple deposits and there are many mistakes, it seems that the staff is not trained in banking activities, one single person cannot resolve a matter. The services are very limited, I bank very often and of all I think this is the worst bank.
October 2023
Might be a good time to train tellers on what an estate account is. Had 2 tellers tell me I needed the signature of my deceased mother after I told them the check I was depositing was into an estate account. Not the first issue with this bank or branch. Get some of those people out of their offices and do some training.