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August 2024 by ToRi chez
Any time someone brings up car shopping to me I always recommend going here first. About a year and a half ago I was in a bad position, bad credit, threw a rod in my engine & needed something quick to get to work to make ends meet. I shopped with Jeff Rutledge & he did an amazing job at getting me into an affordable vehicle, but he’s also gone above and beyond. He’s more than a car salesman. Anytime I have a question or concern he’s been there. If my battery has died before work he’s taken it upon himself to check my battery, jump my car and help me more than a friend ever would. Here I am a year n a half into my purchase and my car won’t start& Jeff STILL is willing to help me fix the issue. I could go on and on about the hospitality I’ve received from him& the others at Pilson. They’re an amazing team & as long as I live in Illinois I will never shop anywhere else. Highly recommend considering them for your next car
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August 2024 by Kota Connelly
Bought a car from them and in a year have had the transmission go out and the steering column and even though we paid for the best warranty they refused to pay for the steering column a 4600 dollar service. Not happy one bit
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August 2024 by Lora Jackson
Horrible customer service. My daughter's boyfriend went to purchase a vehicle from them. They set the appointment up for today. He showed up today with his certified check for his down payment. When he got there, they had sold the vehicle to someone else. Then they tried to get him to purchase a vehicle with 99k miles on it! Absolutely will not do business with them! He was not asked or told he had to put a deposit on it! The vehicle was still listed for sale days after he was there!
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July 2024 by Terry Goble
You need to be open about what you want and see what they can do
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June 2024 by kenneth lee
Bought a truck and process was pretty good. The truck still had to go through a inspection no biggie. After everything checked out I was told I could come pick it up. It was late in they day when I got up there. Got the truck home and noticed the next day the front windshield on the passenger side had a chip in it, the day after that I noticed all the hail damage on the roof of the truck. While its aggravating that none of that was "seen" or brought up during their inspection I can't blame them as I missed it myself when looking at the truck. I paid for a warranty to cover all this stuff and reached out to the salesmen that sold me the truck. I sent him 3 messages through Facebook messenger which he actively posts on when he sells a vehicle, all the messages were seen a never once got a response. I ended up calling to cancel all my warranties on April 17, and told them on the phone that I have reached out a never got a response so there is no point in having warranties if I can't get a response. They said okay and canceled the warranties and said it will take about 2.5 weeks before the bank gets the check. We are pushing 5 weeks now and haven't heard anything. I called yesterday and didn't get a answer, I left a voicemail and still waiting for a call back. UPDATE Called with no answer on 5-23-2024 left a voicemail never got a call back. I called again today 6-3-2024 no answer again left a voicemail once again. 6-5-2024 Still have not got a phone call back. Called again today with no answer. Update I reached out on online chat and they forwarded everything to a service advisor and I got a call from the corporate office within 10 minutes, long story short Charleston never canceled my warranties at all. Person I spoke to from corporate actually sent me paperwork to sign to cancel the warranties and said that a tracking number will be provided something the Charleston location never mentioned. So sounds like everything should go as it was suppose to a month and a half ago.
STAY AWAY FROM THE CHARLESTON LOCATION. Once you buy a vehicle from them you are literally nothing to them. I strongly suggest you go to the Mattoon Location where I had a much better experience and people actually answer phones and return calls.
My past experience with the Mattoon Pilsons location was a lot better then this, they constantly reached out to me asking if I was enjoying my truck and if I had any issues that needed fixed. Would randomly call or text me months after still asking if I was enjoying my truck or had any issues. In my opinion the Charleston locations one and only concern was about getting the vehicle sold and that was it.
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May 2024 by Erkmergerk
I looked at a 1994 Chevy K2500 that caught my eye. Mr. Jeff Rutledge helped me with all of my questions and was extremely professional and honest. I didn’t end up getting the truck because it ended up being more of a restoration project than a buy and drive out the door, but the professionalism and transparency shown by Mr. Rutledge and their technicians is extremely appreciated! Especially since I’m more than 2 hours away and let me know before hand which saved me a drive. I highly recommend this dealership and Mr. Rutledge, and I will be continuing to look at their website for more potential trucks.
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May 2024 by Amee Kimmel
"Jeff Rutledge made my auto buying experience truly exceptional! From start to finish, he demonstrated unparalleled professionalism, expertise, and genuine care. Jeff took the time to understand my needs, patiently answered all my questions, and guided me through every step of the process with honesty and transparency. Thanks to Jeff's dedication and support, we drove off the lot in our new 2021 Jeep Wrangler Islander feeling confident and satisfied. If you're in the market for a new vehicle, look no further than Jeff Rutledge for a seamless, stress-free buying experience!"
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April 2024 by Garett Kemper
Charged me $170 for a diagnostic Then quoted me over $1100 of labor to fix the timing. Then it turns out my timing wasn't off the cam sensor was bad and the turbo is failing. So they were wrong in the first place thank goodness i didnt pay them to fix the wrong thing
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April 2024 by Jeff Stowell
Friendly and knowledgeable staff
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March 2024 by Penny Shinholster
If you’re looking for a good used vehicle and need an honest person to sell to you, I highly recommend Michael Howell! I co-signed on a truck for my son and he loved the truck! Unfortunately, he was in an accident and the vehicle was totaled but we will be back to get another vehicle! Michael will be our go to guy!
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March 2024 by Tucker Denton
Told Michael what vehicle we were looking for. Not long after he had a vehicle that was exactly what we wanted and he made the buying process painless and enjoyable. Would recommend Pilson of Charleston, Michael and Scott to anyone.
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March 2024 by John Rickett
Very rude. Told me if I didn't like the price go somewhere else. Poor MANAGEMENT.
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February 2024 by Littlehowell01
Michael Howell is someone who I highly recommend seeing if you are looking to buy a car
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February 2024 by Ben
Service was great, and Jeff Rutledge was awesome!
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January 2024 by Felicia Cooper
Go to Pilsen's in Charleston Illinois. If you are looking for an automobile. Ask for Mike. He is terrific and he will do everything in his power to help you. I have to say that Pilsen 's in Charleston is the only place that my whole family will purchase a vehicle. And Mike is amazing. He really does care about each one of his customers. Thank you so much Mike and Everyone who made are dreams come true.
