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June 2024 by Luke M
Don't support this place. They obviously can't pay staff enough since they are always closed at random hours. It's Saturday and they are closed until 3pm. They also have had malfunctioning freezers for months with food still in it.
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May 2024 by Candace Brown
Ran into Walgreens on Neil Street Champaign to grab a few items. I’m at the register swiping my card and the CC machine says processing please wait but never goes any further. I said to the lady checking me out (younger Asian lady) that it still says processing and she said yeah u need to swipe your card. I stated that I just did and she replies with a snobby attitude “NO YOU DIDN’T.” Wow I’m standing here swiping my card and this lady is telling me I didn’t lmao. Maybe Walgreens needs to train on a positive work attitude and tell their employees not to tell a customer they didn’t do something when in the end the employee was wrong. So after I swip my card the 2nd time it says the same thing AGAIN ? then your employee proceeds to tell me they have been having problems with the system ??♀️ now just a minute ago she was telling me I didn’t swipe my card. Horrible customer service and blaming a customer. #1 thing to never do to a customer!!!!! I always go to Urbana Walgreens, think I’ll stick to my usual!
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May 2024 by Mary Abraham
This is actually the worst experience I’ve ever had with a pharmacy. They close at random hours and don’t let you know. My prescription was also out of stock and they told me they would fill it once it came in, but they never did. I would give them a 0 if I could. I never leave bad reviews this is how you know I’m serious. So frustrated.
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April 2024 by Burgy Leigh
Called to ask about a product in stock and the guy that answered was extreme rude. Will not be shopping here.
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April 2024 by JJ Avila
Typically they're ok with answering the phone or calling back, but today they must be struggling or something because I've been on hold for almost 2 hours just to talk to a pharmacist. I've been the next in line for half that time. I'm sorry but this is unacceptable.
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April 2024 by Cody Sebastian
The store closes throughout the day for random periods, when it’s not a part of their normal hours.
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February 2024 by Maria R
I went to put money on my debit card
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February 2024 by Justin Hill
New app Store Manager Justin Paul Hill
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January 2024 by Cyn
They simply lied to me. I was told they reached out to my insurance carrier "several times" (hence the delay) and when my insurance carrier contacted them directly, they were told, "We're out of that medication".The representative told me that she was shocked at how dishonest they were with me and how easy it was to prove there were no records of Walgreens contacting them.Secondly, Walgreens would often tell me that my doctor hadn't faxed a prescription over when the office had sent if several times. Having detailed proof of sent/receipt data.It's obvious these delay tactics cost patients like me who need a medication on a very time sensitive basis medical problems.I am now without my medication. My insurance carrier is trying to get Walgreens to fax my prescription somewhere else as priority.It's unacceptable practice for this place to be so deceitful to its patrons, delay vital medications, and waste additional doctor's resources. Where is their district manager?
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January 2024 by Nadya -
These people shouldn’t even call themselves a pharmacy, as the only thing they are best at prescribing is frustration and irritation. I have a medication I have been needing to pick up and I usually call ahead to make sure it’s ready for pickup. After being told it was ready, I went there only to be told that it wasn’t ready for pickup due to insurance issues and that it would be ready at a later date. I returned a few days later, only to be given a much later date. There isn’t anything wrong with my insurance. I just don’t understand why I had to go there THREE times for something that could have been resolved the first time and still hasn’t been resolved. This isn’t the first time.
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January 2024 by Matthew “beakman” wisnewski
Doordash shopping
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January 2024 by Sophia Burwitz
Wish I could give this place a zero. Not only is it nearly impossible for them to answer the phone but the line to even pick up a prescription takes over an hour on average. Not to mention, they notify me that my prescription is ready but then after I wait an hour in line to pick it up they ALWAYS tell me that it’s STILL not ready and will take up to two more days causing me to miss medication. I am so glad that after this year I will never have to step foot into this place again or deal with the people who work there. Please never send your prescriptions to this location!
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December 2023 by Jack M.
No problems with the store itself but the pharmacy, like most pharmacies in America, is short staffed. But this one (Neil and Kirby) is REALLY short staffed. Limited hours and always super long lines. I should have made the switch to the one in Urbana a long time ago, even though it's a slightly longer drive I still save more time there. Basically any Walgreens in CU is better than this one.
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October 2023 by Mateo Escatel
Do not buy ice cream from here it is all melted and unsafe to eat
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June 2023 by Tiffany Palmer
The worst pharmacy in town, save yourself the time and effort and use the one on Springfield instead.
